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Review summary

Created with AI, based on recent reviews

Looking at 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent user experience, highlighting the platform's ease of use and intuitive design. Many appreciate the robust features available, especially considering the competitive pricing, which is often described as unbeatable. The customer service team is frequently commended for being highly responsive, helpful, and knowledgeable, making the setup and ongoing management much smoother. The service itself is seen as efficient and effective, with many users noting how it streamlines their rental management processes. However, some customers have experienced minor issues with integrations, such as syncing with certain platforms like Vrbo or the time it takes for pricing updates to reflect across all channels. A few also mentioned a learning curve when first getting started, and some suggested improvements for customization and language options.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use, intuitive... See more

Customer service

Users describe positive interactions with customer service, highlighting its excellence, responsiveness, and... See more

Website

Reviewers express satisfaction with the website features, highlighting the ease and speed of creating a... See more

Price

Reviewers highlight positive aspects of price, consistently praising its affordability and value. Many... See more

Service

Customers had positive experiences with service. Many reviewers found the service to be fast, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ever since I started using Hostex, my short-term rental management has become much more efficient. I also now have my own booking website, which makes my business look far more professional. H... See more

Company replied

Rated 5 out of 5 stars

Once you have multiple vacation rentals, this makes managing them much more convenient. If you have any questions or run into anything you’re unsure about, their staff will patiently help and guide yo... See more

Company replied

Rated 5 out of 5 stars

Excellent value STR bookings platform. I switched to Hostex from another platform which was getting bloated and too expensive. So glad I did. It's fully scalable from one property to tens of prope... See more

Company replied

Rated 5 out of 5 stars

Setting up a PMS for the first time is stressful. You quickly learn you need to complete your setup and publish on a channel (like Airbnb) before fully entering all your info. Mistakes happen, deadl... See more

Company replied


Company details

  1. Software Company
  2. Business to Business Service
  3. Holiday Accommodation Service
  4. Short Term Apartment Rental Agency
  5. Vacation Rental

Written by the company

Hostex is the most cost-effective cloud-based PMS for vacation rentals, trusted by over 84,000 global hosts. Priced at just $4.9 per room/month. Hostex simplifies operations through seamless integration with major platforms including Airbnb, Vrbo, Expedia, Houfy, Trip.com, and Google Vacation Rentals. Core Features: 1. Unified Channel Management Automatically update pricing/availability across all connected platforms. Our real-time calendar synchronization eliminates double bookings when reservations occur on any channel. 2. AI Automation Tools - Inbox aggregates inquiries from all platforms - Auto-responds to 89% of routine guest questions - Triggers check-in/out reminders and maintenance workflows 3. Direct Booking Site Builder Create commission-free booking sites in one click (no coding/fees required) with automatic Google Vacation Rental synchronization. 4. Team Collaboration Create sub-accounts with customized permissions for cleaners, co-hosts, property managers, or accountants. 5. Cleaning Tasks Automated task assignments ensure timely turnover between bookings. 6. Full-featured Mobile App Allow you to manage every aspect of your short-term rental business on your smartphone. ———— Hostex delivers the most cost-effective short-term rental management, starting at $4.9/month per room. Enjoy a 15-day free trial followed by industry-low pricing accessible to individual hosts and large portfolios alike.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Best Value PMS Software

Integrates with the major short term rental sites.
The ability to publish on Google Vacation Rentals is big. App also available on mobile.
Customer support is pretty responsive.

20 August 2025
Unprompted review
Hostex logo

Reply from Hostex

We're thrilled to hear you're enjoying Hostex!

Your experience is exactly what we strive for: making short-term rental management as efficient as possible.

If there's anything else we can help with, just let us know.

Rated 5 out of 5 stars

Hostex is a Game Changer

Hostex has been a blessing, make our lifes so much easier,managing our 2 rental properties. There support also does a great job when glitches happen, yes it’s normal on any system they will happen.

Thanks Hostex

19 February 2025
Unprompted review
Hostex logo

Reply from Hostex

That's wonderful to hear! Managing two rental properties is no small feat, and we're honored that Hostex is helping simplify things for you.

You're absolutely right—even the best systems encounter hiccups sometimes. What matters most is getting you back on track quickly, and we're thrilled our support team could deliver when needed.

Thanks for taking the time to share this feedback. Wishing you smooth hosting ahead!

Rated 5 out of 5 stars

This PMS is great!

So far this PMS has been great! Easy to understand at first, has a lot of useful integrations, and my favorite thing is the direct booking. I hope the team adds more templates and the ability to customize the site even more!

18 August 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you very much! Your suggestion for more templates and customization options is valuable, and I've shared it with our product team for consideration.

Keep an eye on future updates, and don’t hesitate to reach out if you’d like help exploring the platform further.

Rated 5 out of 5 stars

Great Value for Small Properties

I’ve just started setting everything up with this PMS, channel manager, and CRM, and it already feels like a great choice. It connects with Booking.com, Airbnb, Expedia, Vrbo, and has its own booking engine. Pricing is really easy — you set it once and it updates across all channels.

I haven’t tried the messaging feature yet, but it looks very useful. Customer service has been excellent so far, which makes the start much easier. For the price, it’s hard to beat the value.

18 August 2025
Unprompted review
Hostex logo

Reply from Hostex

We're so happy to hear Hostex is already making a positive impact on your business!

When you're ready to explore messaging or any other features, we'd be happy to guide you. Wishing you continued success with your listings!

Rated 4 out of 5 stars

Hostex is a great platform and it creates a lot of efficiencies

Hostex is a great platform and it has helped us build our bookings almost immediately. I like the automated functions that allow for better efficiency with communication. I found it a bit tricky to integrate at first but partly due to our own set up on the booking sites. The support team were quite responsive. We are still getting used to the new system and I believe there is more functionality that we can avail of that will make it help improve the management of our business. So far it's been a positive experience!

18 August 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you for recognizing our automated features and support team. We're here to help you explore even more time-saving tools as you grow.

Let us know if you'd like a quick walkthrough of any features. Happy hosting!

Rated 5 out of 5 stars

Hostex has always worked for me from…

Hostex has always worked for me from the very beginning. It’s very intuitive and straightforward and my team loves it.

15 August 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you for choosing Hostex. We’re honored to be part of your success.

If there’s anything else we can do to make your experience even better, don’t hesitate to reach out.

Rated 4 out of 5 stars

As a new host

As a new host, I am pleased with all the great features and customer support - making the process simple and much easier to manage. I recommend them to all hosts!

15 August 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you so much for your kind words! We're thrilled to hear that Hostex has made the process easier for you.
We truly appreciate your recommendation and are here to assist whenever you need us!

Rated 4 out of 5 stars

Hostex is very useful

Hostex is very useful and offers all the features you'd expect from a pms. There's still plenty of room for improvement, but the team adds new features and updates regularly.
The value for money is excellent.
It's easy to understand, and the documentation is pretty good. And when we need advice, explanations or solutions to our problems, the support team responds quickly and usefully (although you do have to let them sleep, and they respond the next morning).
All in all, a very good experience with Hostex and I'm looking forward to future improvements though they need to improve their direct booking site and translations.

13 August 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you so much for your thoughtful review!
We’re committed to making Hostex even better and are excited to deliver even more updates and improvements to meet your expectations. Rest assured, we’re always striving to earn that fifth star from you!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. The chat is great. There's always someone (a real person) that responds quite quickly.

8 August 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you so much for your kind words! We strive to provide fast and helpful responses, and it's great to know we're meeting your expectations.
If you need anything else, please don't hesitate to reach out. We're always here to help!

Rated 5 out of 5 stars

I haven't tested out everything yet

I haven't tested out everything yet, but so far I'm liking what I'm seeing.

7 August 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you! We're happy to hear that your first impression has been positive. If there's anything you need along the way, don't hesitate to contact us.

Rated 5 out of 5 stars

The best

I have tried many PMSs (at least 20) and Hostex is the only one that I have found to be perfect in every way. It still has a lot of room for improvement and, as a developer with a keen eye for detail, I could list dozens of things, but in general everything works and it does what it needs to do to manage properties. The team is always working on it, so I'm sure that over time this software will get better and better. Although still in its infancy, even the integrated Booking Site is already much more mature than many competitors. The mobile app is missing a lot of things, but I only manage the calendar from my phone, and it already has everything I need. Support is the best. Unbeatable value for money!

6 August 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you so much for the detailed and thoughtful feedback! We truly appreciate your recognition and encouragement. As a developer yourself, your insights mean a lot to us.
We're committed to constant improvement and delivering more value with every update. We’ll keep working hard to make our platform even better.
Thanks again for your trust and support!

Rated 5 out of 5 stars

Hostex has exactly what I need

Hostex has exactly what I need! I have one property which I rent short term and was searching for way to make guests upload their documents and after my approval they could receive check-in instructions. There were services that give you that option but they cost too much or there were cheap services but their ID collection methods are far from perfect. Hostex really gave me the solution for the above issue. Additionally, it has a variety of channel connections like Booking, Airbnb and even Google Vocation Rentals. Hostex also has an intuitive a beautiful interface with a functional app. Not to mention their low prices for what they offer. Completely worth it!

6 August 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you so much for your kind words! We’re really glad to hear that Hostex’s Check-in Guide feature helped solve your problem — that’s exactly what we built it for.

We’ll continue improving all our tools to make them even more user-friendly and efficient. Our mission is to offer powerful short-term rental management solutions at a price that’s accessible to everyone, and it means a lot to know it’s making a difference for hosts like you.

Rated 5 out of 5 stars

Five star rating!

I have been using hostex for over 2 years and I am truly grateful for its companionship. Whether it's day, night, or holidays, whenever I have any questions, I always try my best to answer them as soon as possible. The management page is also very simple and convenient, sincerely recommended to homestay landlords.

6 August 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you so much for your long-time support and trust over the past two years! We're truly honored to be your companion in this hosting journey.
If there's anything you need our help with, don't hesitate to contact us.

Rated 4 out of 5 stars

It does most of the things and price is good

It does most of the things you need to manage your properties on multiple channels, customer support is incredibly responsive, price is unbeatable.
Things to improve: UI is not great looking, mobile app isn't supporting changing restrictions. Integration with booking.com is not fully automated - I couldn't find the way to just set base price and had to bulk edit prices in calendar.

1 August 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you so much for your kind feedback and thoughtful suggestions! Your comments motivate us to keep improving.

As for the issues you raised:

1. The ability to update booking restrictions will be added in the next version of our mobile app — thank you for your patience!

2. For Booking.com, unlike Airbnb, there is no concept of a "Base Price." That’s a limitation on the Booking.com side, so prices must be set directly on the calendar.
However, Hostex offers several efficient pricing tools — such as bulk updates, copying prices from Airbnb, and applying percentage-based adjustments — to simplify the process.

Thanks again for helping us improve. We're always here if you need further assistance!

Rated 5 out of 5 stars

Hostex has so many features that make…

Hostex has so many features that make rental management easier! A powerful channel manager that unifies pricing and calendar in one view allowing you to easily manage everything. Centralized messages for all your rental platform along with intelligent AI generated responses and canned replies with personalization. They also include a customizable booking website that's easily integrated with Stripe or PayPal for payment processing and you can add damage insurance (using Truvi) instead of managing security deposits. And their customer service is amazing! You contact them via the chat feature in the portal and response is usually within minutes at any time of day. All setup and technical issues have been resolved within 24 hours or less. I can honestly say my workload has significantly lessened thanks to Hostex. I only wish I had discovered them sooner!

30 July 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you so much for your thoughtful and detailed feedback! We're truly happy to hear that Hostex has helped simplify your workload and improve your rental operations.

Our team works hard to provide fast and reliable support, so we’re especially glad that you’ve had a positive experience with our service response times.

We’re honored to be part of your rental journey, and we look forward to continuing to support your growth. Thanks again for your trust in Hostex!

Rated 5 out of 5 stars

Great tool for hosts

Great tool for hosts! Makes managing Airbnb and Booking.com listings easier. Saves time and keeps everything in one place.

28 July 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you for the great feedback!
We're so glad Hostex has helped simplify your listing management. We'll keep working hard to make your hosting even easier!

Rated 5 out of 5 stars

Easy-to-use software for a reasonable…

Easy-to-use software for a reasonable price.

24 July 2025
Unprompted review
Hostex logo

Reply from Hostex

We’re so glad to hear you’re finding Hostex easy to use and a good value. If you ever have suggestions or need any help, feel free to reach out—we’re always here for you!

Rated 5 out of 5 stars

Incredibly useful

I started using Hostex when I had just two properties, and since then, I’ve gradually expanded to many more. Throughout that time, I’ve never encountered a single issue. Their support has consistently been fast, responsive, and genuinely helpful. Happy to work with a team that actually cares about their product.

23 July 2025
Unprompted review
Hostex logo

Reply from Hostex

Thank you so much for your kind words and continued trust in Hostex!
We're truly glad to hear that Hostex has been helpful throughout your journey. We're here whenever you need us, and we’re excited to keep supporting you as you continue to grow!

Rated 5 out of 5 stars

Perfect and compact

The system is compact and perfect for us who manage more than 100 properties
The support teams are responsive and supportive

22 July 2025
Unprompted review
Hostex logo

Reply from Hostex

Managing over 100 properties is no small task, and it’s great to know our system and support team have been helpful to you.
Please don’t hesitate to reach out anytime — we’re always here to support your growth!

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