Drive Reviews 

This was my first experience of buying a car online. I found the service provided by Heycar to excellent. Both Henor and in particularly Kelly Smith provided a personal professional service and delivered on time all that they promised. I have now completed the purchase of a car for my daughter and she is thrilled with the vehicle I purchased from Heycar. Thank you and I received the best service that I could have hoped
Regards
Christopher McLaughlin

Support from Harkeren was very good and car delivered on time lovely vehicle to drive

Easy process and very friendly staff. Great benefits alongside amazing affordable cars.

Would strongly recommend not using this service. The process itself was poor with extended periods without update. When the car arrived it was absolutely filthy, bumper hanging off which was not in pictures or description. Missing the spare key, also not in description. The bloke dropping it just chucked the key at me and walked off. Im trying to return the car, since advising them of this they are unresponsive via email or phone, phone doesnt even go on hold just asks you to leave a voicemail. Now stuck with a car on my drive i dont want and cash stuck with heycar.

I ordered a car from a car five weeks ago and despite multiple emails promising the delivery they are now not responding whatsoever. I intend to ask for a refund but I can’t even do that because they’re not responding and the phone is not being picked up at all.

I found Heycar very easy and trustworthy to deal with. The Car I bought fell below my expectations and wanted to return it. Petya and the customer service team where very helpful and communicated well. Obviously disappointed with the outcome of having to send the car back, which potentially could have been avoided with more photos. But overall the service was very good and the money was returned without any issues.

Really smooth purchase Petya Nanova was brilliant guided me through the purchase helped me a lot with all my questions recommend 10 ++++++++++

Found best deal on my new car with cash back and free delivery. My first call to Heycar was answered by Petya, who provided an excellent service. Looking forward to receive car delivery in the next few days.

Terrible after sales, car has numerous issues, car has been in and out of repairs since owned and now HeyCar ignore calls for a refund, car is not fit for purpose…. Avoid at all costs!

I purchased an online car from Heycar with a cashback offer. The deal I had was really competitive. I dealt with Petya and Diogo, mainly by email but phone as well. My advice to anyone would be Heycar don't answer the phone but they will reply to emails and call you if you ask. The service I got my Petya and Diogo was brilliant they both were they helpful and tried everything they could to sort out any problems. I did have issues along the way and the car did take some time to come. However I did receive compensation for the issues. The car arrived and it was good it could of been a lot cleaner, but I am happy with it. I think I saved over £1000 compared to other dealers. I would recommend Heycar but don't expect your car to come fast.

Petra was very very helpful indeed. And has great knowledge of her business, cannot thank her enough, Most kind & courteous

Had never heard of HeyCar before, or ever bought a car online before buying through their website. Read the trustpilot reviews and decided to go for it. Got a great deal on the car that I purchased, which included free delivery and £700 cashback.

Immediately after buying I was contacted by a HeyCar representative Kenan, who talked me through the process. As someone who doesnt have much experience buying or selling cars, I found all the information to be helpful and straightforward. I was told over the phone to be prepared for the car to take between 2-4 weeks to be delivered, which I was fine with.

The car was MOT'd and serviced before being delivered, which is a great service. They also fixed a few minor bumps and scrapes to the bodywork free of charge. I was kept up-to-date on all of this by Diogo who was extremely helpful and responsive over email.

The process did take a while. It was about 6 weeks from purchase to finally recieving the car. This was not something that concerned me too much as I had been prepared for this by Kenan. However this was clearly longer than is normal, and I was offered £200 as compensation by HeyCar which was recieved very promptly.

Overall I had a very positive experience of the whole thing, and have recieved a fantastic car without any faults and at a great price taking the cashback and compensation into account. Its a very different way to buy a car, and I have had to be patient during the process. I also did lots of due dilligence to ensure HeyCar were trustworthy, but all in all theyve come through with flying colours.

A very helpful lady got our car sorted for us, called Petya. It went well.

I passionately hate buying cars but Heycar couldn't have made the process any easier, The service from Petya was absolutely outstanding continuing to answer emails after the money back guarantee had ended. Petya assisted me when I needed to contact the Heycar admin team again excellent service. The car was as advertised and we are completely happy with the car.

I bought an MGZS 2019 plate and this is the worst mistake I could ever do very after my six months of warranty pro to Service all four tires needed changing after that they told me my DPF need changing after that they said head gasket is damage after that? The top part of my engine is broken maybe two weeks after my warranty finish I tried to contact the sales team. They block my number and block my email address. I try my best to contact the guy that sold me the vehicle. nothing right now I’m suffering with depression and stress. This car cost me over £8000 in repair and it’s still under repair please everyone before you decide to take the vehicle. Make sure you inspect your vehicle.

Cars are not up to standard. Be prepared for visible wear and tear that is not noted on website.

We were happy with the service initially. However, once we’d paid, communication was dreadful. We had to chase for updates, the car delivery was very slow (took 3 weeks from payment) and miscommunication meant that we missed delivery of the car and when it was finally delivered, it turned up 3 hours late. And no one called or texted to let us know. They’re the easyJet of car selling…you do eventually get to Spain but it’s not a pleasant journey!

I was nervous buying a car I hadn’t seen and that was over 200miles away. But the whole experience with the Dealer Lanhouse and Heycar has been great. Would definitely recommend and will buy through them again. Great Service

What went wrong where do I start bought my car 8th of feb well I hope I have still waiting making excuses saying there were some scuffs on 2 alloy wheels so had to do them and I'm in a que so no ETA on when I'll get it can't get though to them they don't return emails supposed to have £750 cashback about 6 days ago I was told still haven't had it starting to feel like I've been scammed don't know what to do next this is so stressful and scary that I've just lost £18400 don't recomend using this company thinking of going to take legal advice don't know what to do

I was a bit apprehensive buying a car that I hadn’t seen but after an in depth call with Petya I completed my purchase and received my car within a couple of weeks. The service from start to finish was brilliant with updates from Diogo regarding delivery and I received follow up from Petya. I wouldn’t hesitate using Heycar again, they were great!