Harris & Bailey Reviews 535

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Purchase was an Armitage Shanks toilet (to replace My cracked one), I found exact replacement plus seal. Found I had job in Dulwich so ordered on web site to collect at Croydon Branch, which I did 1... See more

Rated 5 out of 5 stars

Great experience throughout. Ordered late Sunday night, delivery confirmed and delivery date confirmed early Monday morning. All requests I made were also fore filled. On delivery, driver was very hel... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 sandstone patio packs via their website. Reasonable price compared to some other online sellers. Delivered on the day of asking with just a few days notice. Delivery driver friendly and... See more

Rated 5 out of 5 stars

Great service that delivered the goods I wanted; when I wanted; at a price lower than competitors; and on top the staff and delivery driver were all really helpful and friendly. On top of that MenCap... See more

Company details

  1. Plumber
  2. Bathroom Remodeler
  3. Construction Company
  4. Hardware Store
  5. Boiler and Heating Service

Information provided by various external sources

With over 100 years of experience as one of industry's biggest independent building and plumbing materials distributor, Harris & Bailey offer you more choice, lower prices and invaluable technical advice. Whatever the size of your project, heating, sanitary, building, plumbing, bathrooms, kitchens, H&B are well placed and ready to meet your needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

535 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top top service

Excellent service some how I manage to order for collection in london as I am located birmgham . Gentle men kindly said they will help us post not gonna charge for postage. I am not happy bcoz I save money but how efficiently problem was solved.
Top top service.

21 April 2022
Rated 5 out of 5 stars

Brilliant service

Brilliant service, driver was really helpful and assisted me with the delivery by taking them around the back of the property.

8 April 2022
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! I’ve made a mistake ordering and was refunded swiftly. Speedy delivery as well! Placed an order on Friday and got them on Tuesday. Great quality of products as well at great prices! Ordered about 60 solid blocks and about 50 hollow blocks.

4 April 2022
Rated 2 out of 5 stars

Not a genuine Honeywell motor

The replacement motor for the valve was not a genuine Honeywell motor as shown on the website. It arrived promptly but time will tell whether it lasts.

21 March 2022
Harris & Bailey logo

Reply from Harris & Bailey

Thanks for bringing this to our attention, the Honeywell branding has now been removed from the website.

Please let us know if you wish to return the item for a full refund.

H&B

Rated 1 out of 5 stars

Waiting for a refund

Phoned regarding possible refund due, they didn’t brother returning my calls, a manager emailed me, I asked him to check it out two days ago he hasn’t replied, do not use this company as they really don’t care about their customers.
Unbelievable poor customer service

13 March 2022
Rated 5 out of 5 stars

Exceptional service from start to finish

I bought a Roman bath screen and received exceptional service. I initially received quotes for 3 different screens as I hadn’t made up my mind. The quotes were much cheaper than other retailers. When the bath screen was installed I found a missing screw cap and this was quickly resolved. The service was excellent from start to finish and I would highly recommend.

13 February 2022
Unprompted review
Rated 5 out of 5 stars

Purchase was an Armitage Shanks toilet…

Purchase was an Armitage Shanks toilet (to replace My cracked one), I found exact replacement plus seal. Found I had job in Dulwich so ordered on web site to collect at Croydon Branch, which I did 1hr to 1 1/2 hrs later.
Product was as expected great condition and service I received on arrival was excellent. Product Now fitted working fine, so in my view all great and would recommend Harris & Bailey when in need.

5 February 2022
Rated 5 out of 5 stars

Outstanding Company

Extremely good when phoned for information providing help as required including measuring a pipe bending radius fo some clay drainage. Unfortunately the pipe delivered was damaged, but phoned them and it was replaced without a problem next day. Fantastic company would recommend to anybody.

Andy

21 January 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look