There is no proper contact number to reach out with an office person deals customer service. Also doesn't have the option to pay the PCN by the customers itself after returning the vehicle.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Efficient airport pick up and drop off service, upgraded to a bigger car at no extra cost. Friendly staff, highly recommend.
Company replied
Do not rent from this car rental company!! I rented a vehicle from Green Motion Manchester Airport and returned it to their branch. Green Motion subsequently alleged damage to the fron... See more
Company replied
Fast and clear and reliable customer service. Everything was explained well. I rent a car before and I will do it again next year.
Company replied
Company details
About Green Motion Car and Van Rental - Green Motion Manchester Airport
Written by the company
Car and van rental, wherever your journey starts
Green Motion is an international car and van rental brand with branches at airports, railway stations and city centres. We're part of Green Motion International, which operates more than 600 rental locations in over 80 countries across the Green Motion and U-Save brands.
Book online at greenmotion.com to see live prices, choose your vehicle and extras, and collect from the branch of your choice. Our fleet includes small city cars, family SUVs, people carriers and commercial vans, with lower-emission and electric models at many locations.
Before you travel
- Payment card: you'll need a credit card in the main driver's name for the security deposit. Accepted cards and deposit amounts vary by country and are shown before you book.
- Documents: bring your full driving licence and a valid ID. Some countries also need an International Driving Permit.
- Booked through a travel site? Check your voucher for what's included.
Here to help
Questions about a booking are fastest answered by the branch you're renting from. Their details are on your confirmation email. For anything after your rental, including deposits, charges or damage queries, contact our customer care team at ics@cs.greenmotion.com.
We read every review on this page and reply to them. Your feedback goes directly to the branch team so we can keep improving.
Why rent with Green Motion
Written by the company
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Contact info
3000 Aviator Way, M22 5TG, Manchester, United Kingdom
- 0161 260 0420
10% off when you book direct
3.6
Average
16 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Green Motion Car and Van Rental - Green Motion Manchester Airport
We understand that you do not want further review requests. We have noted your feedback, although we cannot change invitation settings from this public reply. Please contact ics@cs.greenmotion.com privately with the email address receiving them so customer services can locate the invitations and advise on stopping them.
Reply from Green Motion Car and Van Rental - Green Motion Manchester Airport
Thank you for your review. We’re glad the Manchester pickup was punctual and the team welcomed you warmly.
Good value car hire
Efficient airport pick up and drop off service, upgraded to a bigger car at no extra cost. Friendly staff, highly recommend.
11 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Manchester Airport
Thank you for your review. We are pleased the airport transfers were efficient, the team was friendly and the larger car worked well for you. We appreciate your recommendation.
Quick turn around with very little…
Quick turn around with very little waiting. Great car!
13 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Manchester Airport
Hi Dan Wilton,
Thank you for your five-star review. We are delighted to hear that you experienced a prompt service with minimal wait time and enjoyed driving your rental vehicle. We look forward to welcoming you back again soon.
Kind regards,
Green Motion International
Fast and clear and reliable customer…
Fast and clear and reliable customer service. Everything was explained well. I rent a car before and I will do it again next year.
13 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Manchester Airport
Thank you for renting with us again. We’re glad the Manchester team explained everything clearly and provided fast, reliable service. We look forward to seeing you next year.
Disappointing experience with Green Motion Manchester Airport – £567 damage charge
Do not rent from this car rental company!!
I rented a vehicle from Green Motion Manchester Airport and returned it to their branch.
Green Motion subsequently alleged damage to the front bumper and charged me £567. However, their inspection was not recorded until almost 45 hours after the vehicle was returned, despite the branch operating seven days a week.
I also have photographs taken at drop-off in which the conspicuous scuffing shown in Green Motion's later photograph is not identifiable.
My actual journey was approximately 150 miles, yet Green Motion's paperwork records 879 miles. I have requested an explanation for this significant discrepancy, but none was communicated!
I have formally disputed the charge and requested the inspection, vehicle movement and mileage records, but all my correspondences have been ignored to date.
My concern is that I have been charged for damage without satisfactory evidence establishing that it occurred while the vehicle was in my possession.
I would not advise anyone to rent from this rental company.
19 September 2026
Reply from Green Motion Car and Van Rental - Green Motion Manchester Airport
We understand that you dispute the £567 bumper charge and have asked for an explanation of the inspection timing, vehicle movement and mileage figures. Those records need to be compared with your drop-off photographs before we can comment on the charge. As you say you have already written without a response, please forward your existing correspondence and case reference privately to ics@cs.greenmotion.com so central customer services can locate the dispute, review the records and reply.
Very disappointing experience with…
Very disappointing experience with Green Motion Manchester Airport.
We were charged £686 for alleged damage that we deny causing. The car was supplied completely dirty car inside and out, that had no petrol ,washer bottle empt in a poorly dark lit underground car park, making it impossible to see existing scratches . No damage was brought to our attention during the return inspection. The damage section was blank when the return document was signed, but a scratch was subsequently recorded after they had washed to car .
I personally delivered our dispute letter to the office and also emailed it. A man who identified himself as the manager’s brother apologised and promised immediate contact from the manager. We have received no response whatsoever, and attempts to reach someone by telephone have been unsuccessful.
Payment was subsequently taken despite our dispute. We have now disputed the charge with HSBC and escalated the complaint to UK head office.
We expect a formal response and a fair investigation
16 September 2026
Unprompted review
Reply from Green Motion Car and Van Rental - Green Motion Manchester Airport
We understand that you dispute the £686 damage charge and the sequence of the return inspection, and that your letter and emails have not received the response you expected. We cannot determine the vehicle’s condition or the basis of the charge from this review. As you say the matter has been escalated to UK head office and your bank, please forward your existing case reference and correspondence privately to ics@cs.greenmotion.com so central customer services can locate the case, review the collection and return records, and respond.
The man at the check-in was very kind…
The man at the check-in was very kind with us and rapidly solved an issue.
9 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Manchester Airport
Thank you for your review. We’re glad our Manchester colleague was kind and resolved the issue quickly at check-in.
Fantastic super friendly team
Fantastic super friendly team, made the whole process easy. Easy to book online and very competitive pricing.
12 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Manchester Airport
Thank you for your review. We’re glad the Manchester team made the rental easy and that you found the online booking simple and the price competitive.
Messy pick up and drop off
Messy pick up and drop off - could not find the office. Also much confusion at drop off - no one knew where to drop the keys. Went to the office - told to go back to the car. Went to the car - told to go back to the office.
Also - why wait 12 months before asking for a review???
But the car was ok.
13 October 2025
Reply from Green Motion Car and Van Rental - Green Motion Manchester Airport
Thank you for the balanced feedback. We’re glad the car itself was fine. The difficulty finding the Manchester office and the conflicting key-return directions made pickup and drop-off harder than they should have been. We also hear your question about why the review invitation came a year later.
Team were top drawer helpful..
Team were top drawer helpful... pleasure to deal with and i will return to deal with again
12 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Manchester Airport
Thank you for your review. We’re glad the Manchester team was so helpful and a pleasure to deal with. We appreciate your intention to return.
There is no proper contact number to…
There is no proper contact number to reach out with an office person deals customer service. Also doesn't have the option to pay the PCN by the customers itself after returning the vehicle.
12 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Manchester Airport
We’re sorry you found it difficult to reach someone at the Manchester office and could not pay the PCN directly after returning the vehicle. We understand why clearer contact and payment options would help. Thank you for raising both points.
Reply from Green Motion Car and Van Rental - Green Motion Manchester Airport
Thank you for renting with us again. We’re glad your rentals have gone smoothly and that the Manchester team has consistently been helpful.
The car was good and the staff was very…
The car was good and the staff was very polite and helping however insurance was too high!!!!!
11 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Manchester Airport
Thank you for your review. We’re glad the car was good and the Manchester team was polite and helpful. We also hear your concern that the insurance price was too high.
I Haven't rented anything recently!!!!
I Haven't rented anything recently!!!!
What's going on???
10 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Manchester Airport
We’re sorry for the confusion. You say you have not rented a vehicle recently, so we should not assume this review relates to a recent rental. If you received an invitation or message in error, please contact ics@cs.greenmotion.com so it can be examined privately.
Reply from Green Motion Car and Van Rental - Green Motion Manchester Airport
Thank you for your review. We’re glad the Manchester team was friendly and provided good service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.