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Green Motion Car and Van Rental - Green Motion Lisbon Airport Reviews 

20
•
TrustScore 4 out of 5

4.1

Car Rental Agency
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Rua General Humberto Delgado 2, R/C Esq 2685-337 Prior Velho, 2685-337 Loures, Loures, PT

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+351256934500

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Company details

  1. Car Rental Agency
  2. also in
  3. Car Leasing Service

About Green Motion Car and Van Rental - Green Motion Lisbon Airport

Written by the company

Car and van rental, wherever your journey starts

Green Motion is an international car and van rental brand with branches at airports, railway stations and city centres. We're part of Green Motion International, which operates more than 600 rental locations in over 80 countries across the Green Motion and U-Save brands.

Book online at greenmotion.com to see live prices, choose your vehicle and extras, and collect from the branch of your choice. Our fleet includes small city cars, family SUVs, people carriers and commercial vans, with lower-emission and electric models at many locations.

Before you travel

  • Payment card: you'll need a credit card in the main driver's name for the security deposit. Accepted cards and deposit amounts vary by country and are shown before you book.
  • Documents: bring your full driving licence and a valid ID. Some countries also need an International Driving Permit.
  • Booked through a travel site? Check your voucher for what's included.

Here to help

Questions about a booking are fastest answered by the branch you're renting from. Their details are on your confirmation email. For anything after your rental, including deposits, charges or damage queries, contact our customer care team at ics@cs.greenmotion.com.

We read every review on this page and reply to them. Your feedback goes directly to the branch team so we can keep improving.

Why rent with Green Motion

Written by the company

Cars and vans for every trip
From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
Know what you need before you go
You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
No surprises at the counter
Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.

Something not right with your rental?

Our customer care team will look into it personally

If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include: • your booking reference • the location you rented from • a short summary of what happened, plus any photos or receipts This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team. Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.

Contact info

  • Rua General Humberto Delgado 2, R/C Esq 2685-337 Prior Velho, 2685-337, Loures, Loures, Portugal

  • +351256934500

10% off when you book direct

Code TRUST10 at greenmotion.com. New bookings.

4.1

Great

TrustScore 4 out of 5

20 reviews

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4.1

All reviews

(20)

4,199 reviews in the last 12 months

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Rated 1 out of 5 stars

Strong-Arm Tactics To Purchase Additional Insurance Coverage

The rental agent tried to force me to purchase additional insurance (which by the way costs 2X of what the actual rental charges were.) He threatened me that if I didn't, I would be responsible for the full value of the vehicle. I am well aware of this (and could easily afford to purchase any vehicle on the lot.) Full coverage is provided through the credit card that I use for all car rentals anywhere in the world. In addition, they require customers to pay 1,800-2,400 Euros deposit, which I was more than happy to do. I also had these strong-arm tactics when I tried to rent a car from Green Motion in Faro, Portugal last winter. When this happens, I just order an Uber, walk out and don't rent the car. Even if it's prepaid, my credit card company immediately reverses the charges. I've rented from Green Motion 10 times in the past 2 years and generally have had positive experiences. These were the only 2 times where the rental agents were unusually aggressive about this. I'm supposing that they receive commission on selling additional insurance coverage and attempt to scare people into purchasing it. I'm afraid that many foreign drivers fall for it.

22 August 2026
Green Motion Car and Van Rental - Green Motion Lisbon Airport logo

Reply from Green Motion Car and Van Rental - Green Motion Lisbon Airport

We understand your concern about the pressure you felt to buy additional cover at Lisbon, particularly after generally positive rentals with us. The cover available through a credit card and the rental deposit can involve different terms, but we cannot establish what was said or required at the counter from this review. Please send your booking reference and the documents provided at Lisbon privately to ics@cs.greenmotion.com so central customer services can review the options presented and respond.

Rated 1 out of 5 stars

The absolute worst experience ever!!

The absolute worst experience ever!!! I picked up my rental on 09/20/26 and it broke down within 2 hours of having it. I was stranded on the highway for over an hour waiting for roadside assistance. I purchased full coverage insurance. They keep charging my card for added charges, last charge was yesterday for the tow truck charge. I have now been charged a total of $1180.23 for a vehicle I had for 2 HOURS!!!!!! Customer service does not exist we these people!!!! Completely DISGUSTING what they are doing. Today is 10/13/26 and they still have not credited me for anything!!

20 September 2026
Unprompted review
Green Motion Car and Van Rental - Green Motion Lisbon Airport logo

Reply from Green Motion Car and Van Rental - Green Motion Lisbon Airport

We understand your concern about the breakdown shortly after collection, the roadside wait and the later charges, including towing, while you await an explanation or credit. We cannot establish the cause of the breakdown or the basis of each charge from the review. Please forward your rental reference, the charge notices and any earlier correspondence privately to ics@cs.greenmotion.com so central customer services can review the rental and payment records and respond.

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