This is a scam site which is misleading & does not disclose that the bags are made in China & surprise surprise, they are not leather. It really was too good to be true which alludes to the scam with... See more
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Ad looks like a computer generated scenario. I’ve donated both items I purchased in lieu of 50% return on the purchase. These are NOT leather bags or accessories. They are not hand made or designed... See more
Company replied
The Lorena bag has exceeded all my expectations. The leather is soft and luxurious, and the color is a rich, deep brown that looks amazing against any outfit. The bag is lightweight but still holds it... See more
Company replied
Lesson learned. This marketing sold me right down to the model with her leather apron. DONT BE DECEIVED!!! These are nothing more than genuine man made fake leather. What is essentially MIC garbag... See more
Company replied
1.6
Bad
612 reviews
Hasn’t replied to negative reviews
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Cheap bag from China
Cheap bag from China. The letters on the outside of the bag are in Chinese!!! Not made in the USA! They have several websites so buyers beware!
15 August 2024
Unprompted review
Reply from Grace Bags
Thank you for sharing your feedback. We're sorry that your experience with our bags didn't meet your expectations. While we've partnered with fulfillment centers overseas to meet the growing demand for our bags, we're committed to ensuring that every bag we offer aligns with the standards of craftsmanship and quality our customers expect.
If there's anything we can to assist you, please don’t hesitate to reach out to us at feedback@gracesbagsonline.com. Your feedback is valuable in helping us improve.
AVOID this website
AVOID this website, it is a fraud. On the website they offer you genuine leather and what you receive with your order is a plastic bag with really cheap accessories. it's very disappointing
27 December 2024
Unprompted review
Reply from Grace Bags
Thank you for sharing your feedback, Naty. We're truly sorry for the disappointment caused by your experience. While most of our bags are crafted from ethical materials, we also offer a collection made from genuine leather. We regret that your order didn't meet your expectations and fell short of the standards we aim to uphold.
We sincerely apologize for the unclear product descriptions that may have led to your disappointment. We are actively working to improve the clarity of our product details on the website to ensure customers have a better understanding of the materials and craftsmanship involved.
If you’d like to discuss this further or need assistance, please feel free to reach out to us at feedback@gracesbagsonline.com. We're here to address your concerns and work towards a resolution.
There is no "Grace"
There is no "Grace". These are overseas made and fake plastic not leather. I and many others have been scammed by the seller.
4 December 2024
Unprompted review
Reply from Grace Bags
Thank you for sharing your experience, Jeff. We're genuinely sorry to hear that you feel this way about your purchase. We understand the frustration caused when the product does not align with expectations, and we deeply regret any disappointment you’ve experienced. It’s never our intention to mislead our customers in any way.
To clarify, we’ve partnered with fulfillment centers overseas to manage operations effectively and meet the growing demand for our bags. Most of our collection is crafted from ethical materials chosen for durability and sustainability. If there’s anything we can do to assist you, please reach out to us at feedback@gracesbagsonline.com, and we’ll do our utmost to resolve your concerns.
I just received my bags today and I am…
I just received my bags today and I am very disappointed with the quality!
I bought this two bags advertised as "genuine leather." I received two FAKE leather bags. Definitely this is FALSE ADVERTISING and is considered CONSUMER FRAUD.
What solutions can you provide?
I already sent an email to support@grace-bags and to feedback@gracesbagsonline
My order number is gb150296.
26 December 2024
Unprompted review
Reply from Grace Bags
Thank you for bringing this to our attention. We sincerely apologize for the disappointment caused by your recent purchase and understand how frustrating it must be to receive
bags that doesn't meet your expectations. While we do offer genuine leather bags, many of our bags are crafted from ethical materials chosen for sustainability and durability. We acknowledge that our product descriptions wasn't clear, and we're working to ensure transparency moving forward.
If you have yet to receive a response, we kindly ask that you reach out to us again at feedback@gracesbagsonline.com. We're committed to resolving your issue and will find a fair resolution. Thank you for your patience and understanding.
I should have read the reviews first
I should have read the reviews first. Total false advertising. I thought I ordered the brown bag but it was gray. The quality is China at best. I paid about $87.00 dollars for mine and I'm so thankful I did not order more than one. It's trash.
26 December 2024
Unprompted review
Reply from Grace Bags
Thank you for sharing your feedback, Maydee. We're sorry to hear that the quality and the color of the bag you received didn't meet your expectations. We understand how disappointing this must be and deeply regret that your experience didn't align with the standards we strive to provide.
We also acknowledge your concerns regarding the advertising of our bags. While we aim to accurately present our bag, we acknowledge the frustration caused by the unclear description. If you’d like to discuss this further or need assistance, please reach out to us at feedback@gracesbagsonline.com, and we’ll do our best to resolve the matter for you.
I finally got the bags I ordered
I finally got the bags I ordered, and they are FAKE and CHEAP. DO NOT ORDER FROM THIS COMPANY UNLESDS YOU WANT TO THROW YOUR MONEY AWAY!
11 December 2024
Unprompted review
Reply from Grace Bags
Thank you for your feedback, and we're truly sorry to hear that your experience didn't meet expectations. We understand your frustration, and we regret that we didn’t provide the quality you were expecting.
We take your concerns seriously and are committed to addressing any issues that arise. Please feel free to contact us at feedback@gracesbagsonline.com, and we'll work towards resolving the matter to the best of our ability.
Avoid avoid avoid
Avoid avoid avoid! This is a Chinese based company, so you are completely mislead by their website. The bags are cheap material and massively overpriced. I raised a claim through my credit card to be refunded as I considered I’d been scammed through false advertising. But I still had to return the bag from the UK to China, at almost £20, which wasn’t refunded. So I may as well have thrown the bag away. My advice is don’t bother to order in the first place!
9 October 2024
Unprompted review
Reply from Grace Bags
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you’ve encountered. It is never our intention to mislead our customers, and we regret that your order didn't meet your expectations.
We understand your frustration regarding the return process and the associated costs. We are constantly working to improve our operations, and your feedback is valuable to us. If there is anything we can do to assist further, please do not hesitate to reach out to us directly at feedback@gracesbagsonline.com, and we will address your concerns as quickly as possible.
Grace Bags FAKE leather bags
I bought three bags advertised as "genuine leather." I received three FAKE leather bags. In AZ, this is FALSE ADVERTISING and is considered CONSUMER FRAUD. Yes, they have a return policy, but you have to ship to the Netherlands at $$$$, and they decide if you get the refund. We had a contract for genuine leather bags, which I did not receive; their return policy is void. American Express did nothing since I did order the bags. BEWARE, thousands have complained for the same reason. This has the makings of a class action suit against this fraudulent company.
19 October 2024
Unprompted review
Reply from Grace Bags
Thank you for bringing your concerns to our attention, and we're truly sorry for the dissatisfaction caused by your purchase. It was never our intention to misrepresent our bags, and we're actively reviewing our product descriptions to ensure they are transparent and accurate.
We are committed to addressing customer concerns promptly and thoroughly. If there's anything we can do to assist you, please don’t hesitate to contact us directly at feedback@gracesbagsonline.com. Your feedback helps us improve and take necessary steps to provide a better experience for our customers.
Graces bags are unusable junk
Graces bags looked nice. Arrived were two bags, not leather, that had a terrible moldy smell. The zippers pulled apart from the bags on the first zip. These were Christmas presents, and that was not good. I am out the money and the girls are upset that I got them cheap Chinese, unusable junk. Shame on you, "Grace".
25 December 2024
Unprompted review
Reply from Grace Bags
Thank you for sharing your feedback, Glenn. We're very sorry to hear about your experience with the bags you received. We deeply regret that the quality of the bags, including the unexpected smell, didn't meet your expectations, especially as they were intended as Christmas gifts. We understand how disappointing this must have been for you.
The smell you described is highly unusual and not something we ever aim for in our deliveries. If there’s anything we can do to assist you further, please feel free to contact us at feedback@gracesbagsonline.com, and we will do our best to address your concerns.
Crappy China based company
You don’t know it’s a China based company until too late. Premium shipping means nothing and tracking sucks. Shipment hasn’t show any movement and no response from the company after sending several emails. Filed a case with my credit card company.
24 December 2024
Unprompted review
Reply from Grace Bags
Thank you for bringing this to our attention. We're very sorry to hear about your experience and the frustration caused. We regret any lack of transparency regarding our fulfillment process, as we work with multiple international fulfillment centers to meet customer demand efficiently. We also apologize for the delays in shipping and for any difficulties in tracking your order.
We strive to respond promptly to all customer inquiries, and We're truly sorry if we failed to meet your expectations in this regard. Please feel free to contact us at feedback@gracesbagsonline.com, and we'll do our best to assist you further and address your concerns.
Poor quality but still expensive
Recieved the bags today and I'm very disappointed. The bags are not natural leather, the quality of the materials and manufacturer is poor and not as advertised on the site.
I would not use this site again.
Buyer beware.
23 December 2024
Unprompted review
Reply from Grace Bags
Thank you for sharing your feedback, Lesley. We're sorry to hear that the bags didn't meet your expectations. We strive to offer bags that reflect the descriptions and quality standards presented on our website, and we regret that we didn’t meet the high standards our customers deserve.
If there’s anything we can do to address your concerns, please contact us at feedback@gracesbagsonline.com. We value your input and are here to assist you.
Scam plastic bag artived
23 December 2024
Unprompted review
Reply from Grace Bags
Thank you for bringing this to our attention, Johannes. We’re truly sorry to hear about your disappointment with your order. We aim to provide bags that align with our customers expectations, and it’s clear we didn't achieve that in this instance.
Please contact us at feedback@gracesbagsonline.com. We’re committed to addressing your concerns and ensuring a better experience moving forward.
Grace bags; buyer beware!
My order was for one bag and I was charged for two of the same bag. I received the refund for the extra after several days of trying to get in touch with them. Shopify absolutely is like a scam. Can’t get any service from them. And my one bag I ordered has never arrived even though Grace asked me to leave a review saying it was delivered. Still no bag! Buyer beware!!
22 December 2024
Unprompted review
Reply from Grace Bags
Thank you for sharing your experience. We sincerely apologize for the trouble you’ve faced with your order, including being charged for an extra item and the delay in receiving your bag. While we’re glad the refund was processed, we understand the frustration caused by the inconvenience and lack of timely communication.
We strive to provide a seamless shopping experience, but we regret that we fell short here. Please reach out to us at feedback@gracesbagsonline.com, and we’ll prioritize resolving the issue regarding your undelivered bag. We truly appreciate your patience and understanding.
After months of searching for a…
After months of searching for a good-quality leather bag, I finally settled on the Nicole bag, and I couldn’t be happier. The leather feels like it was custom-made just for me – smooth, supple, and smells incredible. The attention to detail in the stitching is impressive, and the color complements just about anything in my wardrobe..
18 December 2024
Reply from Grace Bags
Hi Vivian,
Thank you for sharing your experience! We're thrilled the Nicole bag has become your perfect match, smooth leather and impeccable stitching? Talk about bag goals! 😍 If it ever starts complimenting your outfits out loud, let us know, we might have to rename it the Magic Nicole. 👜
Warm Regard,
Grace
The Ilse bag is everything I’ve been…
The Ilse bag is everything I’ve been looking for in a leather handbag. The sleek, minimalist design looks elegant and professional, and the leather feels so luxurious. It has just the right amount of room for my essentials, and the craftsmanship is top-notch. I can tell this bag will last me for years.
18 December 2024
Reply from Grace Bags
Hi Sara,
The Ilse bag really sounds like it’s nailed the “chic and timeless” vibe! Luxurious leather, perfect sizing, and craftsmanship to last? That’s the handbag trifecta right there. If it could talk, I’m sure it would say, “I’m here for the long haul, and I look good doing it!” 👜
Warm Regards,
Grace
The bag arrived in perfect condition
The bag arrived in perfect condition, and it exceeded my expectations. The color is rich and warm, and it has a soft, luxurious feel. It looks like a much more expensive item than it actually was. Highly recommend!
19 December 2024
Reply from Grace Bags
Hi Amy,
It sounds like this bag has mastered the art of the glow-up, affordable yet giving major luxury vibes! Rich, warm, and soft? It’s practically the handbag equivalent of a cozy fireplace. If it starts pouring you a cup of tea, let us know! 👜
Warm Regards,
Grace
It's a scam
I never received the product that I paid for. Found out that it's not leather as it is advertised. This human doesn't even exist, it's just cheap Chinese production. Asked for a refund and never heard back. They even sent me a text asking if everything went perfect and my feedback. No, nothing went perfect, it's just a scam.
22 December 2024
Unprompted review
Reply from Grace Bags
We appreciate you bringing this to our attention and sincerely apologize for the issues you’ve faced. Not receiving your order, concerns about the bag's quality, and the lack of communication are serious matters, and we regret the inconvenience caused.
With integrity at the core of our business, we are committed to providing quality bags and customer service. While our business operates from the United States, we work closely with manufacturing and distribution teams overseas to meet the growing demand for our bags. Please contact us at feedback@gracesbagsonline.com so we can address this promptly. Your feedback helps us improve, and we value the opportunity to make things right.
The Real Deal
I ordered a bag from Grace bags. It came and is beautiful 100% leather. Nothing cheap about this bag. I gIt the real deal and very happy.
21 November 2024
Unprompted review
Reply from Grace Bags
Hi Lynn,
Thank you so much for your fantastic review! We're absolutely ecstatic that you're loving your new bag! There’s nothing like the luxury of 100% genuine leather, and we're thrilled to know it’s everything you expected and then some. No cheap thrills here, just the real deal. 😎
We’re so grateful you chose Grace Bags, and we hope this beautiful bag quickly becomes your new go-to accessory. Thank you for trusting us to add a little extra style to your life! we can’t wait to see what you pick next!
Warm regards,
Grace
Grace Bags
Grace Bags a scam, I ordered bag over a month ago, haven't relieved a fake leather bag or no other kingdom of bag. Do not buy from Grace, you won't receive anything for your money, just a give away, I tried to remove the one started i accidentally hit
20 December 2024
Unprompted review
Reply from Grace Bags
Thank you for sharing your concerns. We sincerely apologize for the delay in receiving your bag and any doubts about its quality. We understand your frustration and are committed to addressing this issue.
As a company built on trust and integrity, we work closely with overseas partners to meet demand while operating from the United States. Please email us at feedback@gracesbagsonline.com with your order details so we can promptly resolve this for you. We value your feedback and are dedicated to making things right.
Nothing "Grace-" ful about it!
This company should change its name to "fake leather made in a Chinese factory." Not "Grace." What a rip-off. I am trying to return these bags (because they refused to stop the shipment) and surprise, surprise, NO ONE is getting back to me. Run, do not walk, away from this scam company. I will be reporting them to the BBB.
2 December 2024
Unprompted review
Reply from Grace Bags
Thank you for bringing this to our attention. We deeply regret the challenges you’ve faced, including concerns about the bag’s quality, difficulties with canceling the shipment, and delays in addressing your return request. This is not the level of service we strive to provide.
We are a trustworthy company focused on delivering quality and reliable support. While our operations are based in the U.S., we collaborate with reputable overseas partners to meet demand. Please contact us at feedback@gracesbagsonline.com so we can promptly assist you. Your feedback is invaluable, and we are committed to resolving this issue.
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