Although after ordering I was advised that the two seed packs I had ordered were out of stock….the refund came very quickly. So although I was disappointed at not getting my seeds, the process was pai... See more
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See what reviewers are saying
Sending vouchers as a gift but no option to write a message or who the vouchers were from so that wasnt great
Another order delivered with no problems, they had so many packets of bulbs and short on another, they refunded, I would have been happy with something of their choice. Really looking forward to sprin... See more
Great service! I ordered some Christmas lights online as I wanted to match some I already had, and these were a good price compared with other retailers. Dispatch was prompt, and was followed up wi... See more
Company details
Written by the company
Family-run garden centres in the heart of Cornwall
Contact info
Chacewater Garden Centre, TR4 8QG, Chacewater, United Kingdom
- 01872560533
- info@chacewatergardencentre.com
- goonhaverngardencentre.com
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Hasn’t replied to negative reviews
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Sending vouchers as a gift but no…
Sending vouchers as a gift but no option to write a message or who the vouchers were from so that wasnt great
Although after ordering I was advised…
Although after ordering I was advised that the two seed packs I had ordered were out of stock….the refund came very quickly. So although I was disappointed at not getting my seeds, the process was painless.
Delivery was swift
Delivery was swift
The driver was very pleasant and respectful
A very good service
Advertised an out of stock item and…
Advertised an out of stock item and accepted the order and money.Three stars for a prompt refund.
My friend lives in Cornwall so had to…
My friend lives in Cornwall so had to get a token that she could use near her
Speedy delivery
One item was missed. It came today by tracked post.
Very speedy delivery.
The voucher came in plenty of time for…
The voucher came in plenty of time for a Christmas gift.
Quick, excellent service
Item was dispatched immediately and really well packaged. Very happy with my purchase :)
Beautiful real Christmas tree delivered…
Beautiful real Christmas tree delivered promptly. Very happy with the service😊Thank you.
Excellent service & quick delivery.
Excellent service & quick delivery.
Very poorly packaged though, half the box was open on receipt so surprised it got here intact, and was surprised at the lack of care regarding packaging.
Gift vouchers very easy to order online…
Gift vouchers very easy to order online and received by post within a week. Excellent service. This is the second time I've gifted vouchers and they are always greatfully received.
Got what I wanted as quickly as I…
Got what I wanted as quickly as I wanted and it was delivered the following day
What more could you ask?
Website allowed me to order and pay for…
Website allowed me to order and pay for an item that was out of stock. Very disappointed as the item was a gift. Refunded next day but annoying it wqs able to happen.
order was misplaced but Simon sorted…
order was misplaced but Simon sorted it and my parcel was delivered proptly and safe just as advertised very pleased
Good variety and quality compost
Lovely local company doing quality goods, a real credit to them
Top of the garden centres
Lovely garden centre. Nothing to much trouble. Plants are excellent and so are the staff. The check out assistant Kathryn always has a laugh with us with a cheerful demeanor. Excellent all round.
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