Golden Genie Casino Reviews 49

Do not under any circumstance deposit to this site
Absolute robbing bastards
Waited over three months and nothing back £950 withdraw requested
You will never see a penny of it if you win
Do not trust the two good reviews they have as they clearly are fake

Scam website I've got £16000 in winning sat in my account that i can't withdraw.. max withdrawal they allowed at a time is £4000 which i tried in march and still no payment made. Same generic answer in chat and all emails are ignored

Update: nothing has changed.

After months of waiting, repeated emails, chats, and promises, my withdrawal was once again returned to my casino account instead of being paid.

My account is fully verified, there are no issues, and yet I continue to receive only template replies and endless delays.

I have now been dealing with this situation for 5 months. Three withdrawal requests have already been submitted.

This situation is causing enormous stress and frustration, and I honestly no longer know how much longer this can continue.

Be very careful before depositing money here.

“I won £139 and submitted my withdrawal request on 17 March. Nearly two months later, I am still waiting to receive my funds. This level of delay is completely unacceptable.
I have sent around 40 emails and received nothing but generic, copy-and-paste responses citing ‘high volumes’ and ‘additional security checks.’ These explanations have been repeated endlessly with no meaningful update or resolution. Live chat has been equally unhelpful, offering the same scripted assurances that I am ‘on the list,’ which now feels entirely meaningless.
At this stage, the situation is beyond frustrating—it is deeply concerning. Holding customer funds for this length of time, especially such a small amount, raises serious questions about the legitimacy and practices of this company. It increasingly feels as though I am being deliberately stalled rather than paid.
Having now read numerous other reviews describing the same experience, it is clear this is not an isolated incident. Based on my experience, I would strongly warn others to avoid this service.”

Good site 👍

Beje

Don't play on this site, it's a scam. Forget about the payout, they haven't paid you. I've been waiting for over a month for my payout. When I email them, I get no response. The chat keeps saying they're working on my payout. It's a waste of time, nerves, and money. Avoid this casino, it's a scam.

Please don’t use this site they never pay out the live chat is the worse I have seen I played casino sites for years and this one is by fair the worst site going they need closing down

Waiting for withdrawal of 200 Euros for more than one month! Incredible !!! Still waiting, I don’t know if they will finally pay!

They never payed me I cashed out £90 in October it’s now jan 2026 I have reached out to support several times and no response my solicitor recommended I do not leave a review but this is hear to say DO NOT TRUST THIS COMPANY

There is not much to say, its just another scam casino with huge withdrawals and a very unfair bonus system.

DO NOT USE THIS WEBSITE. THEY DONT PAY OUT

Now excludes master card and visa from 87 euro to 4k and something tried to withdraw 3k with all methods and wont pay ..shame i really liked cos have withdrawn 1k a few times but now you cant

SCAM SCAM SCAM, TOOK MY MONEY NOW WONT PAYOUT

Hey people don't play this casino don't have licence. You waiting and waiting and don't have withdrawal. Scam

Scam website. DO NOT USE!! Suck you in by “bonus money added to your account” let you play for so long then stop with your withdrawal. I am a verified account, playing among long time. Big withdrawal requested, (900) now I’m being hit with excuse after excuse after nearly 4 weeks of waiting. Don’t waste time speaking to chat as it’s the same copy and pasted messages. THE REVIEWS ARE TRUE. DONT USE!!

Don't play for this Company. SCAMS!!! You put deposit but never win!! Worse Company I ever play!!! This company should be SHUT DOWN SCAMS!!!!

People please do not gamble on this site …
You will never win just Constantly lose .
The games are heavily rigged . At least 99.5 percnet in their favour ..
playing black jack is a joke on here . You can never beat the dealer ..
constantly getting 21 and 20 for the dealer .. please people stay of this site .. I’ve asked 100s of times to delete and block my account but they won’t ..
if you value your life and sanity stay away from this site

I spent a lot of money on this casino and have nothing back.don’t waste your time and money on this casino .I asked them to close my account they never responded and never closed it for you that mean they want you to spend more money and never care about your gambling problem .do not play on this casino believe me.i have to stop myself from going on this casino too .

Good choice of game fast payouts through the week had a decent bit of luck lately on here. Also get vip cash back bonus. Getting set up can be a bit challenging but once it’s sorted cash paid out within 24hrs

Awful and well, awful. If you want to throw your money away, just burn it. The site is in Euro’s and charge you for it. I asked to cancel my account on chat and when you finally get through, they give you “credit” to gamble, which I never did! I still asked to close it and the email they gave me does not work. I have been sending emails for months to cancel it and even Googled how to block the site.

support@goldengeniesupport .bet
sebastian@goldengeniesupport .bet

Please, honest gamblers and others wanting a quick buck, do not use this site!