One thing that stands out about fxtrading.com is their great customer support. Had an account issue and a few trading-related questions I needed sorted fast. Reached out to the support team and wa... See more
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See what reviewers are saying
I have been trading with Fxtrading for almost one year now. So far so good, only with occasional delays in withdrawals which is due to strict policies on fund management which is also an upside from s... See more
Ian N, Who looks after my interest as in when i initially set up my FXTRADING account. All concerns questions were addressed from the simple setups to leverage concerns. Also good for a chat regardin... See more
Company replied
This is my account 872904 (can show all history and communication), fxtrading.com stop my profit only 600 usd and scam with me, I am so worried and upset now ,, this broker was good till last month ,... See more
Company replied
Company details
- #15 of 17 best companies in Financial Institution
- #5 of 6 best companies in Cryptocurrency Service
- #20 of 22 best companies in Finance Broker
- #8 of 9 best companies in Gold and Silver Trading Company
Written by the company
FXTRADING.com is a global CFD broker established in 2014, offering access to over 500 instruments including Forex, indices, commodities and shares. We focus on what matters most to traders: fast execution, transparent pricing and reliable account operations. Our platform is designed to deliver consistent performance, with straightforward onboarding, flexible account types and smooth funding and withdrawal processes. Traders can access markets through MetaTrader 4, MetaTrader 5 and our proprietary WebTrader and mobile platform. We also offer copy trading and funds management features, supported by an in-house technology stack built to maintain stability and execution quality, even in volatile market conditions. FXTRADING.com operates under Gleneagle Markets Pty Ltd and is regulated by the Australian Securities and Investments Commission (ASIC) and the Vanuatu Financial Services Commission (VFSC). Client funds are held in segregated accounts. We aim to provide a trading experience that is clear, reliable and built for consistency.
Trade with control
Written by the company
- Fast execution, transparent pricing and smooth withdrawals
- Markets are unpredictable. Your trading platform shouldn’t be. FXTRADING.com is a multi-asset CFD broker built to deliver consistent execution, transparent pricing and reliable performance when it matters most. We focus on reducing platform uncertainty so traders can act with clarity and confidence. Our infrastructure is developed in-house, connecting trading, funding and account management into a single ecosystem. This allows us to maintain stability during volatile market conditions, while supporting fast execution and minimal slippage. Traders can access over 500 global instruments across Forex, indices, commodities and shares through MetaTrader 4, MetaTrader 5 and our proprietary platforms, with integrated copy trading and funds management capabilities. We provide 24/7 multilingual support and operate under established regulatory frameworks, with client funds held in segregated accounts.
Contact info
Level 27, 25 Bligh Street, Sydney NSW 2000, Australia, 2000, Sydney, Australia
- +61 (02) 8039 7366
- service@fxtrading.com
- fxtrading.com
Built In House for Smarter Trading
You should know
4.1
Great
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FXTRADING.com
Dear JC,
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you've had a good experience and have not encountered any issues with withdrawals. Ensuring a seamless and hassle-free process is a top priority for us, and your feedback is greatly appreciated.
If you ever have any additional comments or suggestions, please don't hesitate to reach out. We value your trust in our services and look forward to continuing to provide you with a reliable and enjoyable experience.
Thank you for choosing us!
Best regards,
FXTRADING.com
Active time response to clients
Take too long to reply, my verification is still on pending
26 December 2023
Reply from FXTRADING.com
Dear Nizel,
Thank you for bringing this to our attention, and we sincerely apologize for the delay in your verification process. We understand the frustration that can arise from such delays, and we genuinely appreciate your patience.
During the Christmas break, some of our staff were away, leading to a temporary reduction in our operational capacity. Unfortunately, this impacted our response time and the speed at which verifications could be processed. We acknowledge the inconvenience this has caused you and assure you that we are actively working to address the backlog and expedite the verification process.
We understand the importance of timely communication and efficient service, and we are taking steps to ensure that similar delays are minimized in the future. Your feedback is invaluable in helping us improve our processes, and we apologize for any inconvenience this situation may have caused.
If there's anything specific you would like us to address or if you have further concerns, please feel free to contact our customer support team directly at service@fxtrading.com and we appreciate your understanding.
Best regards,
FXTRADING.com
Everything was prrfect!
18 December 2023
Reply from FXTRADING.com
Dear Gun,
Thank you so much for your positive feedback! We're thrilled to hear that everything was perfect for you. Our team works hard to ensure a seamless experience, and your satisfaction is our greatest reward.
If you ever have any suggestions or if there's anything specific you loved about your experience, please feel free to share. We appreciate your support and look forward to serving you again in the future.
Best regards,
FXTRADING.com
Great Customer Service
Fast and efficient replies from the customer service team and refreshing trading app interface. Great broker, would recommend to family and friends.
18 December 2023
Reply from FXTRADING.com
Dear Sunipta,
We truly appreciate your fantastic feedback! It's wonderful to hear that you found our customer service team prompt and efficient, and that you enjoy the user-friendly interface of our trading app. Thank you for recommending us to your family and friends – that's the highest compliment we could receive. If you ever have more insights or if there's anything else we can do to enhance your experience, please let us know. We're here to assist you, and we look forward to continuing to provide you with great service.
Reply from FXTRADING.com
Hi Cj
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. Your suggestion regarding the speed of RMB withdrawal is valuable, and we appreciate you bringing it to our attention. We're always looking for ways to improve our services, and your input helps us in that process. Rest assured, we'll take your suggestion into consideration as we work towards providing an even better experience for our users. If you have any further thoughts or if there's anything else you'd like to share, feel free to reach out. We're here to assist you and appreciate your support!
A good and trustworthy Forex Broker for all
Fxtrading’s app is easy to use and the charting tools have been helpful for my trading strategy. I haven’t had any issues with the deposit or withdrawals. Overall quite happy with my experience at this broker.
8 December 2023
Reply from FXTRADING.com
Dear Nelson,
We're delighted to hear about your positive experience with our trading app and the charting tools! It's great to know that they have been helpful for your trading strategy. We appreciate your trust in us and are pleased that you haven't encountered any issues with deposits or withdrawals. If there's anything specific you'd like to share or if you have any suggestions for improvement, please feel free to let us know. Your feedback is important to us, and we're committed to ensuring your continued satisfaction with our services. Thank you for choosing us as your broker, and we look forward to serving you in the future!
Scammers
I have been trading for many years and have experience with many brokers. I have been scammed a couple of times and FXTrading is the latest. I was holding gold positions for a week or two and when I rqeuested a withdrawal, they froze my account saying that I had made some illegal trades. They eventually took 14% of my account(some 2500 euro), without any explanation fo which trades they were not happy with. They also failed to comply with their own complaints resolution process.
It should also be noted that they have been bust making fake reviews on forexpeacearmy, so do not trust the positive reviews you read here as it is their employees.
Further information. This message from the moderation team at forexpeacearmy…
Review moderation team note
5 Star Rating removed.
Sherwin Sanchez, snchzecom, ShaneBarcelon have things in common, like posting reviews from the same IP address. That same IP address was used on August 25, 2022 by the representative of FXTrading.com.
Per FPA policy, the rating on this review has been set to Zero stars.
The fact that they have to create false reviews should tell you everything you need to know about these scam artists.
1 March 2023
Unprompted review
Reply from FXTRADING.com
Thank you for your feedback. We are currently investigating the issue that you had with us. Rest assure that our team will towards the resolution of your issue.
If you want to follow up, please send us an email at service@fxtrading.com to further discuss the issue.
FXTRADING.com puts client experience at heart and endeavours to create a fair and friendly trading environment for all clients.
Kind regards,
FXTRADING.com Support Team
A company with good customer service.
Since opening an account in Feb. 2023, I have been trading FX & CFDs.
I was so grateful that the FXTRADING.com staff responded very kindly to questons I had while trading and inquiries about deposits and withdrawals.
I was able to earn money and withdraw funds based on the solutions and fundamental analysis date provided by FXTRADING.com, such as FXT Navigator and Trade Manager.
The other brokers shall offer similar services, FXTRADING.com appears to be the noly broker that kindly and throughly explains the solutions it provides.
As long as there are no significant issues during trading, I plan to continue using FXTRADING.com.
I hope FXTRADING.com will continue to provide excellent service to its customers.
26 June 2023
Unprompted review
Reply from FXTRADING.com
Dear Antonio Noh,
Thank you for sharing your positive experience with FXTRADING.com. We are delighted to hear that you have found our customer service to be of high quality and that our team has been responsive and helpful in addressing your queries regarding trading, deposits, and withdrawals.
We are also glad to hear that our in-house developed trading tools, FXT Navigator and Trade Manager, have been beneficial to your trading journey. These tools are designed to provide you with valuable insights and enhance your trading experience.
We take pride in our commitment to transparently explaining the solutions we offer, and we strive to provide thorough and comprehensive explanations to our clients, distinguishing us from other brokers in the industry.
Rest assured, we are dedicated to maintaining our excellent service standards and ensuring that your trading experience with us remains smooth and satisfactory.
Thank you for your continued trust in FXTRADING.com, and we look forward to serving you with excellence in the future.
Best regards,
FXTRADING.com Team
Terrible and Stressful Experience
I'm still traumatised after dealing with this company. I'd been trading with them for a few weeks and made one successful withdrawal. After requesting a second withdrawal my account was frozen with approximately $50,000AUD being held from me whilst they conducted an 'investigation'.
They refused to answer calls/emails and online chats to provide me any kind of update. It appeared in the end that they or their liquidity provider had made a mistake with some swap rates. Even though I traded several different instruments this mistake of theirs became my issue as they refused to honour ANY of my trades. So due to a swap issue of which they could never actually identify they just locked me out.
After appealing with them to provide any evidence for WEEKS, they still wouldn't communicate at all apart from a once a week platitudinal 'we're sorry for the inconvenience'.
Finally I got hold of someone who provided some assistance and offered me a settlement. I took it as he said it would take a lot longer if I didn't agree.
So basically I settled as I had a gun to my head and am several thousand dollars worse off thanks to them.
In summary, if you're a serious trader; RUN AWAY from these people.
1 March 2023
Unprompted review
Reply from FXTRADING.com
Dear Aussie Trader,
We appreciate you taking the time to share your feedback with us. We understand that you had a distressing experience, and we apologize for any inconvenience caused.
We have thoroughly reviewed our records, and unfortunately, we couldn't locate your account in our system. We would like to assure you that we take all client concerns seriously and strive to provide exceptional service to our traders.
To better assist you and address your specific concerns, we kindly request that you contact our support team directly at service@fxtrading.com. By providing us with your account details and any relevant information, we can thoroughly investigate your case and work towards a resolution.
Your satisfaction is important to us, and we are committed to resolving any issues you may have encountered. We value your feedback and the opportunity to improve our services.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
The FXTRADING.com Team
Scam like behavior by FX-Trading
FX-Trading (Gleneagle Group PTY)
My recent experience with this broker.
I’ve started trading with FX-Trading at the beginning of February 2023,
on generic instruments: CADJPY,USDJPY,XAUUSD, Oil and EURUSD.
Trades were held for several hours or a couple of days and were all fair and square.
I made good profit and the first withdrawals were uneventful.
Then at the end of February the problems started:
My withdrawal request was declined and I received an email, asking for a video of me, holding POI and an additional proof of address for compliance issues.
Immediately after providing the documents, they blocked the access to my account holding 500.000 Euros in funds and started ghosting my emails and calls requesting an explanation.
Only 2 weeks later, still holding my 500.000 Euros without any justification given, they came back to me stating that some of my trades have violated their terms of service and product usage, still not disclosing the specific trades in question and that an investigation of 25 to 30 working days will be conducted.
Another 5 weeks later, after various conversations, they agreed to return only 86% of my total funds, keeping 70000 Euros without any justification.
Till today, I haven’t received any proof of the violation of their terms of service and usage that I have been accused of.
In my 10 years trading experience, I never came across such a behavior, from a regulated Australian broker .
Needless to say, that I do not recommend FX-Trading!!!!
You may lose some or all of your funds!
14 April 2023
Unprompted review
Reply from FXTRADING.com
Dear FXCat,
We appreciate you taking the time to share your experience, although we regret to hear about the issues you encountered. As a leading forex trading platform, we value feedback from our clients and strive to address any concerns that arise.
However, upon reviewing the details provided, we could not find any information about your account in our records. We want to ensure that we address your concerns appropriately, so we kindly request you to verify whether you are a client of ours.
If you have encountered any issues or require assistance, we encourage you to reach out to our dedicated support team via email at service@fxtrading.com. They are well-equipped to provide the necessary guidance and address any concerns you may have.
Once again, we apologize for any inconvenience you have experienced. We are committed to ensuring the satisfaction of our clients and want to resolve any outstanding issues promptly.
Thank you for bringing this matter to our attention, and we look forward to assisting you further.
Best regards,
FXTRADING.com
fees
does this company charge fees to withdraw, like paying for pin numbers, or paying for investment tiers, 950 and up?
20 January 2023
Unprompted review
Reply from FXTRADING.com
Dear Jari Davis,
Thank you for taking the time to leave us a review on Trustpilot. We sincerely appreciate your kind words and the feedback you have provided.
At FXTRADING.com, we strive to offer a transparent and customer-centric trading experience. We would like to assure you that we do not charge any fees for withdrawals. If you require further information regarding deposits and withdrawals, we encourage you to visit our dedicated page at https://fxtrading.com/en/deposits-and-withdrawals/.
Once again, we appreciate your feedback and thank you for choosing FXTRADING.com as your trading platform.
Kind regards,
FXTRADING.com
Impressive Platform
The platform is easy to use and the support is impressive.
22 September 2022
Unprompted review
Reply from FXTRADING.com
Dear Bonnie,
Thank you for your positive review! We're thrilled to hear that you find our platform easy to use and our support impressive. At FXTRADING.com, we strive to provide a seamless trading experience with user-friendly features and dedicated customer support.
Thank you for choosing FXTRADING.com as your trading platform. If you have any further questions or need assistance, feel free to reach out to us. Happy trading!
Best regards,
FXTRADING.com
The best support
Their support team has been able to help me with any issues I've had in a timely manner.
2 October 2022
Unprompted review
Reply from FXTRADING.com
Dear 陳馨彤,
Thank you for sharing your feedback about our support team on Trustpilot. We greatly appreciate your kind words and are delighted to hear that our support team has been able to assist you promptly with any issues you've encountered.
At FXTRADING.com, providing timely and efficient support is a top priority for us. We understand the importance of addressing our traders' needs promptly and ensuring a smooth trading experience. Your recognition of our team's efforts is truly gratifying.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to our support team. We're here to help you every step of the way.
Thank you once again for choosing FXTRADING.com. We look forward to serving you with continued excellence.
Best regards,
FXTRADING.com
Friendly support
I especially like the support they offer, they are very friendly and always quick to answer questions or help out with an issue that has come up.
30 September 2022
Unprompted review
Reply from FXTRADING.com
Dear 鄭少翔,
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you have found our support team to be friendly and responsive.
At FXTRADING.com, providing exceptional customer service is one of our top priorities. We understand the importance of addressing any questions or concerns promptly and effectively. It is our goal to ensure that you have a smooth and enjoyable trading experience with us.
Should you have any further questions or require assistance in the future, please do not hesitate to reach out to our friendly support team. We are always here to help and provide the best possible assistance.
Once again, we sincerely appreciate your kind words and trust in our services. We look forward to serving you and exceeding your expectations in the future.
Best regards,
The FXTRADING.com Team
Trading Cost & Customer Support
Their customer service is impeccable and helped me every step of the way when I was setting up my account.
26 September 2022
Unprompted review
Reply from FXTRADING.com
Hi Tsai,
Thank you for your kind words about our customer service team! We're delighted to know that they were able to assist you effectively during your account setup process. Providing impeccable support and guidance to our users is a top priority for us. Your feedback is greatly appreciated, and we look forward to continuing to offer you the best service possible. If you need any further assistance, please don't hesitate to reach out!
great service
I have been trading with this broker for a few months now and I have never seen such a positive change in my trading. The customer service is great, the deposit & withdrawal process is fast and there is always help when I need it.
23 September 2022
Unprompted review
Reply from FXTRADING.com
Dear valued client,
Thank you for your wonderful feedback about FXTRADING.com! We're thrilled to hear about the positive impact our platform has had on your trading experience over the past few months.
Your comment about seeing a "positive change in your trading" is particularly meaningful to us. At FXTRADING.com, our ultimate goal is to provide an environment where traders can perform at their best, and it's incredibly rewarding to know that we've contributed to improvements in your trading journey.
We're also delighted that you've highlighted multiple aspects of our service that have impressed you:
- The quality of our customer service
- The efficiency of our deposit and withdrawal processes
- The consistent availability of help when you need it
These three elements represent core pillars of our service philosophy. We understand that trading can be challenging enough without having to worry about platform reliability, fund security, or access to support. By excelling in these fundamental areas, we aim to give our traders the peace of mind to focus on what matters most - their trading decisions and strategies.
Your comprehensive endorsement validates our approach and motivates us to maintain these high standards. We're committed to ensuring that your positive experience continues throughout your time with FXTRADING.com.
Thank you for choosing us as your broker and for taking the time to share your experience.
Best regards,
Sam Cai
Chief Customer Experience Officer
FXTRADING.com
I've come across FXTRADING.com through…
I've come across FXTRADING.com through their weekly podcast on YouTube and I am very impressed with the content. I decided to open an account and made some test trades. The broker offers a very competitive trading environment, and I believe they are also building something beneficial for traders at all levels.
16 August 2022
Unprompted review
Reply from FXTRADING.com
Dear valued client,
Thank you for your thoughtful feedback about FXTRADING.com! We're delighted to hear that your journey with us began through our weekly YouTube podcast and has progressed to opening an account and conducting test trades.
It's particularly rewarding to know that our educational content made such a positive impression. We invest considerable resources in creating valuable, informative content because we believe that well-informed traders make better decisions. Our podcast team will be thrilled to learn that their efforts have successfully engaged you and ultimately led to your decision to trade with us.
Your assessment of our "very competitive trading environment" is especially appreciated. At FXTRADING.com, we work diligently to ensure our trading conditions - from spreads and execution quality to platform stability and features - stand up favorably against industry benchmarks. Your confirmation that we've succeeded in this area is valuable validation of our efforts.
We're also encouraged by your recognition that we're "building something beneficial for traders at all levels." This perfectly aligns with our vision to create an inclusive trading environment that serves everyone from beginners to advanced professionals. We believe that access to quality trading conditions and educational resources shouldn't be limited to only high-net-worth individuals or institutional traders.
Thank you for choosing FXTRADING.com for your trading needs. We're committed to continuing the development of our services to benefit traders like you at every stage of their trading journey.
Best regards,
Sam Cai
Chief Customer Experience Officer
FXTRADING.com
I have been trading on FXTRADING.com…
I have been trading on FXTRADING.com for more than a year now and I am very happy with their services. The trading experience is smooth and the customer service is always there when you need them.
16 August 2022
Unprompted review
Reply from FXTRADING.com
Dear valued client,
Thank you for your wonderful feedback about FXTRADING.com! We're particularly honored to receive such positive comments from someone who has been trading with us for over a year. Your long-term perspective provides valuable insight into the consistency of our services.
Your satisfaction with our platform over this extended period is especially meaningful to us. While many brokers can make a good first impression, maintaining high standards of service day after day, month after month is the true test of quality. Your continued happiness with our services after more than a year suggests we're succeeding in this crucial aspect.
We're delighted that you've highlighted two specific strengths in your review:
First, the "smooth trading experience" you mentioned reflects our ongoing investment in robust infrastructure and technology. We understand that reliability and seamless execution are non-negotiable requirements for serious traders, and we continuously work to optimize our platform performance.
Second, your comment about customer service "always being there when you need them" speaks to our commitment to consistent, dependable support. We recognize that trading doesn't follow a 9-to-5 schedule, which is why we've built a responsive support system that traders can rely on whenever issues arise.
Thank you for your continued loyalty to FXTRADING.com. Long-term clients like you are the foundation of our business, and we remain dedicated to maintaining the high standards you've come to expect from us.
Best regards,
Sam Cai
Chief Customer Experience Officer
FXTRADING.com
fxtrading stop my profit
This is my account 872904 (can show all history and communication), fxtrading.com stop my profit only 600 usd and scam with me, I am so worried and upset now ,, this broker was good till last month , but now this broker also stopped my profit like other SCAM BROKER , please , for God Sake ,, Its real and genuine review.
19 June 2022
Unprompted review
Reply from FXTRADING.com
Thank you for your feedback. We have further escalated this case to our operation team. We have been informed that illegitimate trading patterns are associated with your account, which violates the terms and conditions of our products and services. Our team offered to refund the whole amount of your initial deposit as goodwill; however, we did not receive confirmation from you to accept this offer.
Please get in touch with us via our client service email service@fxtrading.com if you need to discuss further on this issue. FXTRADING.com puts client experience at heart and endeavours to create a fair and friendly trading environment for all clients.
Kind regards,
FXTRADING.com Support Team
Highly recommended
I found FXTRADING.com through a friend and decided to give them a try. From the moment I called in, it was clear that they truly know what customer satisfaction is all about.
6 February 2022
Unprompted review
Reply from FXTRADING.com
Dear valued client,
Thank you for your strong endorsement of FXTRADING.com! We're delighted that your experience with us has been positive enough to earn your "Highly recommended" rating.
It's wonderful to hear that you found us through a friend's recommendation. Word-of-mouth referrals are incredibly valuable to us, as they often indicate a level of satisfaction that goes beyond the ordinary. We're grateful that your friend thought highly enough of our services to suggest us to you, and even more pleased that your own experience has confirmed their good opinion.
Your comment about our understanding of "what customer satisfaction is all about" from your very first call is particularly meaningful. At FXTRADING.com, we believe that exceptional service begins with the first interaction and must be consistently maintained throughout the client relationship. Our team members are carefully selected and trained not just for their technical knowledge, but for their genuine commitment to client care.
We understand that in the competitive world of online trading, technical capabilities are just one part of the equation. The human element – how we treat our clients, how we respond to their needs, and how we make them feel valued – is equally important in creating a truly satisfying trading experience.
Thank you for choosing FXTRADING.com for your trading needs and for taking the time to share your positive experience. We look forward to continuing to serve you with the same level of care and attention that impressed you from the start.
Best regards,
Sam Cai
Chief Customer Experience Officer
FXTRADING.com
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