Your product range is excellent. The great variety of other stores that are available through you is also great. Product quality is almost always great. The pricing and offer deals are really g... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The actual app is quite easy to use and not particularly difficult to navigate. The option of changing your payment plan is good but to default the purchase to maximise the interest shouldn’t be defau... See more
Company replied
I think over all frasers is great but its frustrating that offers on Sports direct dint automatically come up on the till when you have frasers plus. You literally have to go through the website point... See more
Quick delivery of items purchased. Speedy returns on items not wanted. Very quick refunds and accounts adjusted. All in all a very efficient and smooth operation. Looking forward to continue shopping... See more
Company details
Written by the company
Frasers Plus is a credit product that lets you spread the cost of your purchases and manage payments easily through the Frasers Plus app, giving you full control whether you shop in‑store or online. You can choose to pay in full after one month interest‑free, use an interest‑free Pay in 3 instalment plan, or spread the cost over 6, 12, 24 or 36 months with a representative APR of 29.9% (variable). If you later decide you’d prefer a longer repayment period, you can also replan a purchase directly within your Frasers Plus account, giving you flexibility to adjust your payments as needed. Further details can be found on our FAQs: https://fgsupporthelp.zendesk.com/hc/en-gb
Contact info
United Kingdom
- www.frasersplus.com
3.6
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
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Awful
Awful, No option to speak to a human being to sort out a simple process. A LAtiva phone number only gives options for payment, not a person to explain to.
The addiotnal threat of penalty payments if I don't pay a monthly amount just adds to the appalling App and Customer , lack of, Service.
9 October 2026
Unprompted review
Reply from Frasers Plus
Hi Ian, thank you for taking the time to leave a review. We're sorry to hear that you've been disappointed with your experience.
We understand that there are times when customers would prefer to speak directly with a member of our team, and we're sorry to hear that you found it difficult to get the support you needed. We also appreciate that concerns about payments and potential fees can add to the frustration when you're trying to resolve an account query.
Frasers Plus offers support through a range of digital channels, and we're disappointed to hear that these did not meet your expectations on this occasion. Your feedback regarding both the app experience and customer service availability is valuable and will be shared with the relevant teams.
I took the card out and understood when…
I took the card out and understood when the statement came I could pay the £145 something in full only to discover I couldn’t and been charged interest and could only pay £5.85 off a month unti I had payed off the £200 +off
Feel totally conned
11 October 2026
Unprompted review
Reply from Frasers Plus
Hi Lucinda, thank you for taking the time to leave a review. We're sorry to hear that your experience has left you feeling this way.
We understand your frustration if you expected to be able to repay your balance in full when your statement was generated. Frasers Plus offers a range of repayment options, including paying the full statement balance or spreading the cost over time, and interest may apply depending on the repayment option selected and the remaining balance on the account.
We're sorry if the repayment options and associated interest charges were not as clear as they should have been. We appreciate that understanding how repayments work is important when managing your account.
If you would like us to review your account and explain the payments and interest applied, please contact our customer support team through the app or website, and we'll be happy to look into this further for you.
Hi been asking now for the last two…
Hi been asking now for the last two days about my balance and the amount I have to pay I feel that has I am paying well before the due date and extra money on top of my statement and I am getting no response what so ever you had said you would get back to me and I haven’t had know reply as yet if I do not get a response I will seek illegal action many thanks Mrs Norris
9 October 2026
Unprompted review
Reply from Frasers Plus
Hi Mrs Norris, thank you for taking the time to leave a review. We're sorry to hear about your experience and appreciate how frustrating it must be when you're actively trying to manage your account and aren't receiving the response you expected.
We understand your concerns regarding your balance and repayments, particularly when you have been making payments before the due date and paying more than the amount shown on your statement. We also appreciate that being told you would receive a response and then not hearing back can be disappointing.
Please be assured that making additional payments will reduce your outstanding balance, and we'd like the opportunity to review your account and provide clarification regarding the balance and repayment amount. If you still require assistance, please contact our customer support team through the app or website so we can investigate this further.
They charged me on 6 pairs of different…
They charged me on 6 pairs of different size trainers that they said I ordered but why would a size x2 8.5 order a 3.5& 7.5 and 2 pairs of size 6.5 why oh why oh i. A size 9 why i wish they had NEXT customer services and then i pay for a return and they dont accept them!! So it looks like a 4.99 per item returns ad they dont accelt return by non acceptance just money hungry at least !!next are free
1 October 2026
Unprompted review
Reply from Frasers Plus
Hi Finchley, Thank you for taking the time to leave a review. We're sorry to hear about your experience and understand how frustrating this situation must have been.
From your comments, it sounds like you may not recognise the orders placed on your account. If this is the case, we would encourage you to contact our customer support team as soon as possible so the matter can be investigated. We take reports of potentially unauthorised transactions seriously and will work with you to review the activity on your account.
We'd like to clarify that the ordering, dispatch, returns process, and return postage charges are managed by the retailer rather than Frasers Plus. If items were sent in the wrong sizes or your return has not been processed as expected, the retailer's customer service team would be best placed to investigate this and provide an update on your return.
I purchased A Pink regatta coat Nd…
I purchased A Pink regatta coat Nd boots For A 3/4 year old I received the boots on the 17 th September but no coat they have taken the money for both z£59.99 I have sent numerous emails and get ticket numbers but no follow up I just want them to take the price of the coat from my account is that so hard to do 😡
9 October 2026
Unprompted review
Reply from Frasers Plus
Hi there, thank you for taking the time to leave a review. We're sorry to hear about your experience.
We would like to clarify that delivery, missing items, and refunds are managed by the retailer rather than Frasers Plus. If you have received the boots but not the coat, the retailer will need to confirm the status of the missing item and arrange any refund due.
We appreciate how frustrating it must be to have paid for both items and then struggle to receive an update despite contacting the retailer multiple times. Once the retailer processes a refund, this will be reflected on your Frasers Plus account accordingly.
We recommend continuing to contact the retailer's customer service team regarding the missing coat, as they are best placed to investigate your order and provide an update.
Their app will default maximuse their…
Their app will default maximuse their interests if you do not pay attention
It’s not clear you end up paying more
The statements first page are not even clear which one is intrest you just see the balance going up .
They put it on the second page which you might not realise it’s there
Am paying up my balance in 3 months already I have been charged intrest
Your app is not user friendly and clear it’s all about confusing clients and making you make more money
5 October 2026
Unprompted review
Reply from Frasers Plus
Hi Menzies, thank you for taking the time to leave a review. We're sorry to hear that you've been disappointed with your experience.
We understand your concerns regarding interest charges, statement clarity, and the way payment options are presented within the app. We aim to provide clear information about repayment plans, including any applicable interest, so we're sorry to hear that you found this confusing.
Customers can choose from a range of payment options, and the amount of interest charged will depend on the repayment plan selected and how the balance is repaid. We appreciate that understanding these options should be as straightforward as possible, and we value your feedback regarding both the app and statement design.
It was very difficult to set up a…
It was very difficult to set up a payment to Frasers.
My bank was not included in the list of banks that I could pay to and I have had to set up a direct debit which I did not want to do.
9 October 2026
Unprompted review
Reply from Frasers Plus
Hi Stephen, thank you for taking the time to leave a review. We're sorry to hear that you found making a payment difficult.
We appreciate that not seeing your bank listed as part of the payment process may have been frustrating. While we offer a range of payment options, including Direct Debit, we understand that customers may have different preferences when it comes to managing their repayments.
If you wish to cancel your direct debit and make manual payments, please cancel your direct debit via your bank and then make manual bank transfer payments using the details below.
Account name: Frasers Group Financial Services Limited
Account number: 40319113
Sort code: 04-00-72
Payment reference: (located on your payment reminders, statements and 'manual bank transfer' option when selecting 'make a payment')
It's really important that you use the correct reference otherwise we won't be able to instantly connect your payment.
Sat on the app trying to speak to…
Sat on the app trying to speak to someone they say how can I assist then go???? It's been 20 mins now of silence will close the account now.
7 October 2026
Unprompted review
Reply from Frasers Plus
Hi George, thank you for taking the time to leave a review. We're sorry to hear about your experience and understand how frustrating it must have been to wait for support and not receive a response when trying to get assistance.
We aim to provide timely support to all our customers, and we're disappointed to hear that this was not your experience. We appreciate that being left waiting without an update can be frustrating, particularly when you're looking for help with your account.
Your feedback has been noted and will be shared with the relevant team as we continue to improve our service and response times.
Issue has been seen by management and resolved, thank you
Been contacted via app and the issue has sorted, but still the app need to be improved and let customer know clearly in the first stance what will happen if a plan is changed.
28 September 2026
Unprompted review
Reply from Frasers Plus
Hi Mr Sun, thank you for taking the time to leave a review. We're sorry to hear about your experience and understand why this situation would be frustrating.
When a payment plan is changed close to a scheduled payment date, the change may not take effect in time for the upcoming collection, as payments are prepared in advance. We appreciate that this may not have been clear and are sorry for any confusion caused. We also understand your concerns regarding the late payment fee and the timing of the payment collection.
We'd welcome the opportunity to review your account and explain exactly what happened in this case. Please contact our customer support team through the app or website, and we'll be happy to investigate this further for you.
fraud
Had nothing but issues with the company, Over charged several times, but been in no rush to contact me back. payments do not show on the app but leave the bank. would never use this site again.
9 September 2026
Unprompted review
Reply from Frasers Plus
Hi Chloe, thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.
We understand how concerning it can be when payments leave your bank account but do not immediately appear in the app, and we're sorry for any confusion this may have caused. In some cases, payments can take a little time to update on the account, but we appreciate that clear visibility of payments is important.
We're also disappointed to hear about your concerns regarding charges and the level of support you received. Providing timely assistance is important to us, and we appreciate you bringing this to our attention.
We would like the opportunity to look into your concerns further. Please contact our customer support team through the app or website so we can review your account and provide any clarification needed.
Terrible no way of contacting customer service…
Terrible card failed with 500 available then I could not log in with resent email no costumer service phone number glad there was no balance because I had no way of paying it
3 October 2026
Unprompted review
Reply from Frasers Plus
Hi James, thank you for taking the time to leave a review. We're sorry to hear about your experience and understand how frustrating it must have been to have your card declined and then encounter difficulties accessing your account.
We appreciate your feedback regarding the login process and customer support options. We want our customers to be able to access their accounts and manage their payments with ease, so we're disappointed to hear this was not the case for you.
If you're still experiencing issues accessing your account, please contact our support team via the help options available in the app or on our website, and we'll be happy to investigate this further for you
All good till you get a problem
App is ok and works well. The problem is customer service or at least the lack of. I have had an issue with my account for a few months and have emailed and messaged through app and no reply so unable to use account at all. I have nowhere else to go with regards to getting my account sorted so not great.
22 August 2026
Unprompted review
Reply from Frasers Plus
Hi Alan, thank you for taking the time to share your feedback. We're pleased to hear that you find the app easy to use, but we're very sorry to learn about your experience with our customer service.
We understand how frustrating it must be to have an ongoing issue with your account and feel unable to get the support you need, especially when it has prevented you from using your account for several months. This is not the level of service we aim to provide.
We'd like the opportunity to investigate this further and ensure your concerns are reviewed. We have reached out via TrustPilot requesting a few details, please respond when you get chance and we'll be happy to take a look at your account and get in touch.
My wife paid item in full yet they are…
My wife paid item in full yet they are saying she still owes money and that she should pay in instalments over 36 months. What a stupid system they have. Created purposefully to trap people unknowingly so they pay them extra
4 October 2026
Unprompted review
Reply from Frasers Plus
Hi Kenan, thank you for taking the time to leave a review. We're sorry to hear about your wife's experience and understand why this has caused frustration.
Frasers Plus offers a range of repayment options, including the ability to pay purchases in full to avoid interest. If a balance remains on an account after a payment has been made, this can sometimes be due to pending transactions, interest already applied, or payments being allocated after a statement has been produced. However, we appreciate that this may not always be clear from a customer's perspective.
We'd like the opportunity to review the account and explain exactly why a balance is showing. Please ask your wife to contact our customer service team via the app or website, and we'll be happy to investigate this further.
It’s great the Fraser
It’s great the Fraser. I would like to have more balance limit on my card please. I’m at 200 limit at this moment . Please if is possible raise my limit please.
2 October 2026
Unprompted review
Credit interest rates are not bad and…
Credit interest rates are not bad and provided great access to expensive goods normally out of budget range
Frasersplus allows me to splash out without upfront cost which is fun
13 June 2026
Unprompted review
Excellent way to shop and it covers a…
Excellent way to shop and it covers a very lot of shops, which offer 70% or even 90% off, Thankyou.
2 October 2026
Unprompted review
Excellent handy when there's a big…
Excellent handy when there's a big purchase I need!
2 October 2026
Unprompted review
The service is on point
26 September 2026
Unprompted review
It has always been easy and convenient…
It has always been easy and convenient to use. Really helpful.
8 August 2026
Unprompted review
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