Frasers Plus Reviews 

Reply from Frasers Plus

Oct 19, 2026

Hi Kyre, thank you for taking the time to leave a review. We're sorry to hear that you feel you've been overcharged and understand how concerning this would be.

As we do not have access to your account details through Trustpilot, we're unable to review the charges you've referenced or discuss specific account information on this public platform. For your security, we would also recommend that you do not share any personal or account details in your review.

We would encourage you to contact our Customer Services team so that they can review your account, explain any charges that have been applied, and investigate any concerns regarding your balance.

We appreciate your feedback and are sorry for the frustration this situation has caused.

Reply from Frasers Plus

Oct 19, 2026

Hi Andrew, thank you for taking the time to leave a review. We're sorry to hear about the difficulties you've experienced with both your order visibility and payment plan selection.

From your review, it sounds like there may be an issue with the order information being displayed. As we do not have access to your account details through Trustpilot, we're unable to investigate why the order is not appearing or confirm the status of any payment plan from this platform.

For your security, we would also recommend that you do not share any personal or account information publicly on Trustpilot. We encourage you to contact our Customer Services team, who can review your account, confirm whether the order has been successfully processed, and help clarify the status of your payment plan

Reply from Frasers Plus

Oct 19, 2026

Hi Tina, thank you for taking the time to leave a review. We're sorry to hear about your experience and understand how concerning this situation must be.

From your review, it appears that your concern relates to a returned order that has not been processed as expected. While we appreciate how frustrating this can be, Frasers Plus is only able to apply a refund once it has been confirmed and processed by the retailer. We are unable to overturn the outcome of a return investigation ourselves.

We understand your concerns regarding the return and the impact this has had on your account balance. However, as we do not have access to your account details via Trustpilot, we're unable to review the specific circumstances of your case or discuss account information on this public platform.

We would encourage you to continue working with our Customer Services team, who can review the information available on your account and provide guidance based on the outcome of the retailer's investigation. For your security, please do not share any personal or account information on Trustpilot.

Reply from Frasers Plus

Oct 19, 2026

Hi Gail, thank you for taking the time to leave a review. We're sorry to hear that you've been unable to access the app and understand how frustrating this must be, particularly when it's preventing you from viewing your rewards and using your account as expected.

We appreciate that you've already contacted Customer Services and followed the troubleshooting steps provided. We understand your frustration when the issue persists despite these efforts, and we're sorry that a resolution has not yet been reached.

As we do not have access to account details via Trustpilot, we're unable to investigate the cause of the login issue or review any previous interactions with our support team from this platform. However, we would encourage you to continue working with Customer Services so that your case can be reviewed further and, where necessary, escalated to the appropriate team for investigation.

We apologise for the inconvenience this ongoing issue has caused and appreciate your feedback regarding both the app experience and the support you've received.

Reply from Frasers Plus

Oct 19, 2026

Hi Michael, thank you for taking the time to share your feedback. We're sorry to hear about the experience you've had and understand how frustrating it must be when you're trying to resolve an issue and don't receive the clarity you're expecting.

From your review, it appears your concern relates to an order and refund request following a parcel being lost in transit. As the retailer is responsible for investigating delivery issues and processing refunds, we would recommend continuing to work with the retailer's customer service team if your refund has not yet been resolved.

We appreciate that being asked for additional information without clear guidance can be frustrating, and we're sorry for any confusion this caused. Providing specific details helps ensure the correct investigation can be carried out, but we understand your expectation that any information required should be clearly explained.

Reply from Frasers Plus

Oct 19, 2026

Hi Kaur, thank you for taking the time to leave a review. We're sorry to hear that you're unhappy with your experience.

When items are returned, refunds are processed by the retailer and can take time to be received and applied to your Frasers Plus account. While a refund is pending, any scheduled payments may still be due in line with your credit agreement to help keep the account up to date and avoid potential fees.

We understand that making a payment while waiting for a refund can feel frustrating. However, once the refund is received and applied to the account, it will reduce the balance accordingly. If the refund results in a credit balance, this can be reviewed and resolved by our Customer Services team.

We appreciate your feedback regarding the refund process and apologise for any inconvenience this situation has caused. If you have questions about a specific refund or account balance, please contact our Customer Services team, who will be happy to review this with you.

Reply from Frasers Plus

Oct 19, 2026

Hi, thank you for taking the time to provide further feedback. We're sorry to hear that you're unhappy with the handling of your concerns.

Unfortunately, we’re unable to discuss or investigate individual account details through Trustpilot, as we do not have access to your account information on this platform. For your own security and privacy, we would also recommend that you do not share any personal or account details publicly on Trustpilot.

We appreciate that you have already contacted our Customer Services team and understand your frustration regarding the delays you've experienced. As we cannot review account-specific activity here, we are unable to confirm the status of any complaint, explain charges applied to your account, or advise whether any fees will be refunded.

We would encourage you to continue working directly with our Customer Services team, as they are the only team able to access your account, investigate the circumstances surrounding the failed Direct Debit and same-day card payment, and provide you with a formal response following their review.

We apologise for the inconvenience caused and appreciate your patience while your case is being handled.

Reply from Frasers Plus

Oct 14, 2026

Hi Cardiff, thank you for taking the time to leave a review. We're sorry to hear about your experience and understand why this situation has been frustrating.

We would like to clarify that customers can select a repayment plan on their Frasers Plus account straight after making a purchase, and we also send two reminders to replan. If a refund is processed by the retailer, this will be applied to your Frasers Plus account once it has been received from them.

We're sorry to hear of your concerns regarding the repayment plan, interest charges, and the support you have received. We appreciate that clear account information and timely customer service are important, and we're disappointed to hear that we have not met your expectations on this occasion.

If you believe interest has been applied incorrectly or would like us to review your account following the return, please contact our customer support team through the app so we can investigate this further.

Reply from Frasers Plus

Oct 14, 2026

Hi Kamal, thank you for taking the time to leave a review. We're sorry to hear that you've been disappointed with your experience.

We'd like to reassure you that customers are required to select a repayment plan before completing a purchase, and there are a range of repayment options available, including the ability to repay over a shorter period. Interest charges will depend on the repayment plan selected and the balance remaining on the account.

We're sorry if the repayment options or associated costs were not as clear as they should have been, and we understand how frustrating it can be if the outcome was not what you expected. We're also disappointed to hear that the support you received did not meet your expectations and appreciate your feedback regarding our customer service channels.

If you would like us to review your account and provide more information regarding the repayment plan and interest applied, please contact our customer support team through the app or website, and we'll be happy to investigate further.