Global Health Reviews 

152
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

We were insured with Foyer Global for many years when suddenly they cancelled the group insurance. They offered a new tariff which is more than 3 times the previous premium and is going up by over 20%... See more

Rated 1 out of 5 stars

A total scam. Only 7 months with them and breaking the contract for multiple issues. Lack of response , lack of refunds, intentionally change of submission dates in their system...a total NIGHTMARE fr... See more

Company replied

Rated 2 out of 5 stars

Getting reimbursed has been a real hassle – 3 months of waiting, dozens of emails, and two expensive phone calls to Luxembourg, and I'm still waiting for a claim to be processed. I've sent 6 follow-u... See more

Company replied

Rated 5 out of 5 stars

Our family is with Foyer Global Health since years and we've been very happy since. Minor problems or questions about reimbursement or contract details are always solved in a quick, helpful and always... See more

Company replied

Company details

  1. Insurance Company

Written by the company

Global Health is a leading international health insurance provider for people living and working abroad. Based in Luxembourg and backed by the Foyer Group, we support individuals and companies with solutions designed for life across borders. We provide first‑class coverage with comprehensive medical assistance and value‑added health care services, tailored to the needs of members worldwide. We strive to offer reassurance and a genuine sense of belonging, wherever life takes you. Global Health – Peace of mind, beyond borders.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

152 reviews

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Replied to 67% of negative reviews

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2.5

All reviews

(152)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

Don’t. Just don’t go with Foyer.

This is the worst insurance company I dealt with. I was happy at first because they would insure my type 1 diabetes but here’s what the issue was:
-They gave me a final quote then told me it was wrong 2 weeks later and tried to increase the price - only after I argued did I get my original price.
-They made it explicitly clear (as I asked multiple times) that they would cover all treatments for my diabetes. However, when I asked AFTER I enrolled in the policy, they informed me that while my insulin would be cover, the glucose monitor that goes in my arm would be classed as medical therapy device or something similar and would have a limit per year. This meant that after I wasted all my time to research and enrol in this policy, it didn’t cover me like they explicitly told me it would. And FYI when you read that section in the policy document about medical devices it makes no mention to diabetes glucose monitors it’s all completely different devices related to completely different and opposite diseases.
- Before I even completed the first payment, they upped my already extortionate policy fee by 30 euros claiming an annual increase in price. That would be fine, IF I HAD BEEN WITH THEM FOR A YEAR. I DIDNT EVEN START THE POLICY YET.

- When I complained about these last two things, I received no response so I cancelled my policy and taking my business elsewhere. I absolutely do not recommend this company as they outright lied to me during the process. Shame on Foyer Global Health. SHAME

Update: in response to Foyer’s Response: In my email it specifically said that ALL diabetes treatments would be covered. Not partially covered, not 1/4 covered, covered. This is still misleading and your reply is typical insurance company tactics of not taking responsibility for misleading their customers. Appalling.

Update #2: Foyer STOLE app. €13 euros from my bank account - they took money without any authorisation. It took 1 week and 1 day for them to refund the money. I also received an insurance card for the policy I canceled ages ago. They are thieves and not to be trusted.

1 July 2022
Global Health logo

Reply from Global Health

Dear Tristan,

We are sorry to hear that the positive experience you had with us turned into a negative one.

There has indeed been a miscommunication about the additional premium fee related to your medical condition, and we take full responsibility for that. We therefore agreed to insure you with the lower premium that was initially communicated to you.

In regard to the CGM machine you are referring to, this is categorized as medical therapy and the annual limit is set to 750€. In your original question, you had asked whether it is covered, and we confirmed that it is. However, in your follow up question you specifically asked about the limit and therefore you received an answer to that exact question. There was no intention to misinform you.

We are sorry that this situation caused you to lose confidence in us. As you had expressed your negative feelings during our email correspondence, we agreed to cancel your policy despite the legally binding contractual period.

We tried to reach out to you via phone and email, but we did not manage to get through. Please do not hesitate to contact us via email or through WhatsApp: +352 621 393 180.

Kind regards,

Foyer Global Health Team

Rated 5 out of 5 stars

I had several Insurances before but…

Great International Insurance! I had several Insurances before but find finally Global Health, who doesn´t make any problems with any refund. They answer quickly and help me no matter where I work worldwide. I can honestly recommend them!

2 June 2022
Global Health logo

Reply from Global Health

Dear Diba,

Thank you very much for sharing your experience with us. We are proud to stand out of the crowd and you publicly recommending us demonstrates that we have met your expectations. Stay reassured that we will do our very best to keep you satisfied.

Kind regards

Foyer Global Health Team

Rated 5 out of 5 stars

Quick turnaround about their policies

Professional and quick feedback on an inquiry about their policies

7 April 2022
Unprompted review
Global Health logo

Reply from Global Health

Dear Giulio,

Thank you very much for the 5-star review. We do our very best to answer quickly to incoming enquiries and it makes us very happy to know that you are satisfied with our service. Do not hesitate to reach out to us whenever you need, we will be happy to assist you.

We wish you a great day!

Kind regards,

Foyer Global Health Team

Rated 5 out of 5 stars

Great health insurance service doing excellent job

Great health insurance service doing excellent job for me traveling a lot around the world. I can recommend Foyer to anyone who is in the need of the reliable insurance provider.

12 February 2022
Global Health logo

Reply from Global Health

Dear Boris,

Your message is heartwarming as the team puts a lot of positive energy to ensure that we meet our clients’ expectations. Thank you again for being a customer of ours and we wish you the very best with your expatriation.

Kind regards,

Foyer Global Health Team

Rated 5 out of 5 stars

Nice Global Health Insurance with good prices

I am freelancer and travel a lot. For me it is important to have a health insurance that covers me in all situations, worry-free. With Foyer global health I have always known my costs are covered in different countries and the support is excellent.

2 February 2022
Unprompted review
Global Health logo

Reply from Global Health

Dear Marcel Riedel,

Thank you for your review! It is always a pleasure to hear from our clients and we take pride in delivering the best possible customer service. We wish you a worry-free and healthy 2022. We stand by your side.

Kind regards,

Foyer Global Health Team

Rated 1 out of 5 stars

Foyer Global Health schlechte Erfahrung / Foyer Global Health bad review

Foyer Global Health Erfahrung: sehr schlecht
- Foyer Global Health antwortet wochenlang nicht auf E-Mails
- Foyer Global Health ignoriert medizinische Kostenbelege, um medizinische Kosten nicht zu zahlen, auch wenn diese Belege alle Bewertungskriterien laut Foyer Global Health policy erfüllen

Foyer Global Health review: bad decision
- Foyer Global Health is not answering on emails for weeks
- Foyer Global Health is ignoring doctors' reports to not pay medical costs, even though the reports fulfilling all criteria given by Foyer Global Health
----------------
Answer:
It is interesting that you claim that you didn't receive my Documents, even though you don't know who I am.

Interesting is also that I received an Email from your internals saying that they are sorry for answering me so late, which was 1,5 months to late, which is also contradicting to you saying that you tried to contact me.
How do you actually know that I was tried to be contacted if you don't know my identity via this post?

But I guess you are just paid to write some contentless things online to try to improve the reputation of the miserable Foyer Global Health service.

6 September 2021
Unprompted review
Global Health logo

Reply from Global Health

Dear Kevin,

Thank you for bringing this to our attention. Your feedback helps us do better. We have investigated your issue and it seems that we never received the missing documents It is important for us to have all the necessary documents at hand so that the reimbursement can be processed quickly. We have tried to contact you by email and over the phone but with no luck. Please do not hesitate to reach out to us via email, telephone, instant messaging apps so that we can help resolve this promptly.

We look forward to hearing from you.

Kind regards

Foyer Global Health Team

Rated 1 out of 5 stars

Most awfull experience ever with TA

Most awfull experience ever with TA, not paying a cent back.
I used it to travel to Kirgisistan. Like many countries in Central Asia they don't speak English and especially in case of urgancy you can't choose a hospital. English was stated as "nice to have" - otherwise why do they provide assurance for non-english speaking countries??? I had small visits to a local doctor and a big OP about which I informed Foyer. They said "all is fine, go for it". Finally, they refused to pay. It was just an amount of 100 Euros - nothing compared with 700 Euros I paid for assurance. But they said I have to go to a translator with it!!!!! Translation costs I have to pay by myself, surely. My own translation was not suitable.
Next time I tried another companies. They helped.

22 January 2021
Unprompted review
Global Health logo

Reply from Global Health

Dear Olga and Daniiar Käthler,

We regret that you had an unpleasant experience with our services. We would like to discuss the matter with you personally and kindly ask you to contact us.

Best regards,

Foyer Global Health Team

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