Fix Auto UK - Fix Auto Penzance Reviews 

412
TrustScore 5 out of 5

4.9

Unit 1B Rospeath Industrial Estate, Rospeath Lane, TR20 8DU Penzance, Cornwall, GB


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Rated 5 out of 5 stars

⁹Insurance job thanks to the myopic driver who reversed into my rear passenger door. My insurers got on to Fix Auto the same day and they rang me that afternoon and arranged an assessment.... See more

Company replied

Rated 5 out of 5 stars

Arranged through my insurance company. Fast efficient and excellent communication throughout the repair. Had extra work done in addition to the insurance job which was twice the price of other loc... See more

Company replied

Rated 4 out of 5 stars

Communication from Joel was exceptional from the day it was booked I until the day it was completed. He kept me informed of what was happening as the car needed to attend the main dealer. This was b... See more

Company replied

Rated 5 out of 5 stars

Wheel repair I recently took a wheel in for repair at Fix Auto Penzance. They did a superb job and I’m delighted with the result, both in terms of quality and price. They were friendly and efficie... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Repair and Maintenance
  5. Car Service

About Fix Auto UK - Fix Auto Penzance

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Unit 1B Rospeath Industrial Estate, Rospeath Lane, TR20 8DU, Penzance, Cornwall, United Kingdom

  • 01736 741004

4.9

Excellent

TrustScore 5 out of 5

412 reviews

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4.9

All reviews

(412)

5,407 reviews in the last 12 months

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Rated 5 out of 5 stars

Fixauto is a brilliant bodywork place…

Fixauto is a brilliant bodywork place for doing your car and couldn't do more for you. Tks Spencer Dobson

6 January 2026
Fix Auto UK - Fix Auto Penzance logo

Reply from Fix Auto UK - Fix Auto Penzance

Mr D Spencer,

We are so happy to hear about your brilliant experience with us. Thank you for your kind words!

Joel Cameron, Fix Auto UK

Rated 5 out of 5 stars

Professional service and very nice job

Professional service and very nice job. Car returned cleaned and polished, courtesy car adequate and job done quickly despite Storm Goretti.

13 January 2026
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Reply from Fix Auto UK - Fix Auto Penzance

steve cox,

We appreciate you taking the time to leave us this fantastic review! We're so glad to hear you received professional service, and that your car was returned cleaned and polished.

It has certainly been a challenging few days, your feed back is much appreciated!

Joel Cameron, Fix Auto Pz

Rated 5 out of 5 stars

Fix Auto Penzance The staff were very friendly and made…

The staff were very friendly and made the whole process easy.
I had a front side panel replaced after I had dented it.
It looked excellent when I picked it up and was very shiny after a wash and ahoover. Very happy.

19 November 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Penzance

Miss P Holmes,

We're happy to hear that our staff made the process easy for you. It's great to know you were pleased with the front side panel replacement and the vehicle's appearance. Thank you for your positive feedback!

Joel Cameron, Fix Auto Pz

Rated 5 out of 5 stars

Very good service

19 December 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Penzance

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Courteous professional service

Courteous professional service, once parts were in I was given an appointment for the work to be done and it was completed in a day, they even cleaned my carpets.

18 December 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Penzance

Mr Christopher Harrison,

We're glad you enjoyed your experience! We appreciate you mentioning our team's professionalism and the service provided. Thank you for your positive feedback!

Joel Cameron, Fix Auto Pz

Rated 5 out of 5 stars

Amazing …

Amazing staff very friendly and nothing too much trouble . The work carried out was the best my car was like new . It was even cleaned inside and out to the highest standard . Very quick from start to finish . Thank you 😊

12 December 2025
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Reply from Fix Auto UK - Fix Auto Penzance

We appreciate you taking the time to leave us such a wonderful review! We are so pleased to hear that our team was friendly and helpful and that you were happy with the work and cleanliness of your car.

Joel Cameron, Fix Auto Pz

Rated 5 out of 5 stars

Good job

Excellent service, with a friendly attitude.

8 December 2025
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Reply from Fix Auto UK - Fix Auto Penzance

We appreciate you taking the time to leave us a review. We are so glad to hear you found our service excellent and our team friendly!

Joel Cameron, Fix Auto Pz

Rated 5 out of 5 stars

Kept me well informed & speedy repairs

Kept me well informed & speedy repairs

5 December 2025
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Reply from Fix Auto UK - Fix Auto Penzance

We're happy to hear that you were well-informed and that your repairs were completed quickly. Thank you for your positive feedback!

Joel Cameron, Fix Auto Pz

Rated 5 out of 5 stars

Great service, great result!

Fix Auto recently performed a repair on my Mazda CX5. Although selected by my insurer, I couldn't be happier with the outcome. The repair was to a fairly extensive area of largely superficial damage covering my offside rear door, offside rear wheel arch panel, the wheel arch itself and the alloy and tyre. Not only is the work excellent, the staff have been extremely welcoming and helpful, keeping me informed throughout the process. Picking up and delivering my car to suit my working arrangements was seamless and the entire repair was completed in about a week. It's great to have my car back home, looking great!

28 November 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Penzance

We're happy to hear that you were pleased with the repair work on your Mazda CX5. We appreciate your positive feedback regarding our team's welcoming service and communication throughout the repair process. We are glad the pick-up and delivery worked well for you, and that the repairs were completed quickly.

Joel Cameron, Fix Auto Pz

Rated 4 out of 5 stars

My windscreen is dirty and is difficult…

My windscreen is dirty and is difficult to clean tried glass cleaner but still having trouble

14 November 2025
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Reply from Fix Auto UK - Fix Auto Penzance

Hi Mr Cock, thank you for taking the time to leave us a review. If you would like to call us on Monday we can arrange cleaning your windscreen.

Many thanks

Joel Cameron, Fix Auto UK

Rated 3 out of 5 stars

Disappointing

The company had my car for more than a week for what I perceived as a relatively minor repair. Plus I asked them to quote for a new wing mirror that wasn’t included in the job. They quoted me £800. However, when I asked my local garage for a quote they pointed out the mirror was modular and only two parts needed replacing, at a cost if £200.

5 November 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Penzance

Thank you for your feedback. We appreciate you taking the time to share your experience and are sorry that the repair process felt longer than you expected.

In this case, the damage to your vehicle involved repairs to the complete side, which required a significant amount of work. The total repair time was 6 working days and, based on the labour hours involved, the work was completed more quickly and efficiently than the industry average. We understand, however, that being without your vehicle for this period is inconvenient and we regret any frustration this caused.

We also apologise for any confusion regarding the quotation for your wing mirror. Our quote was based on the cost of a complete mirror unit, as supplied by the vehicle manufacturer. Of the £800 quoted, £56.00 was for labour, with the remaining balance reflecting the manufacturer’s price for the part itself. We understand that alternative repair options may be available elsewhere and respect your decision to choose the solution that best suited you.

We genuinely appreciate your feedback as it helps us review and improve our service. Should you wish to discuss your repair further, please do not hesitate to contact us directly.

Kind regards,
Joel Cameron
Fix Auto Pz

Rated 5 out of 5 stars

Excellent service

Excellent service. Lovely staff. Work completed very quickly &the final result was amazing. Car looks as good as new. 🌟

19 November 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Penzance

We're glad you enjoyed your experience! It's wonderful to hear that our staff provided excellent service and that you're amazed by the quick turnaround and final results.

Joel Cameron, Fix Auto Pz

Rated 5 out of 5 stars

Happy

Happy with the result

10 November 2025
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Reply from Fix Auto UK - Fix Auto Penzance

We are so happy our work met your expectations. Thank you for your positive feedback; it means a lot to us.

Joel Cameron, Fix Auto Pz

Rated 5 out of 5 stars

Excellent

Good communication, car collected and delivered back to me. More importantly though repair was excellent. Would certainly recommend.

30 October 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Penzance

IAN LEWIS,

We're so glad the communication and collection/delivery service were helpful, and that you were pleased with the repair. Thank you for your recommendation!

Fix Auto Pz

Rated 5 out of 5 stars

The service is second to none

The service is second to none. The whole process was a pleasure to be part of and the end result was absolutely amazing. A great experience and very polite customer service too! I will definitely be using them again if I need repairs on my car. Fantastic company.

29 October 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Penzance

Jon Pengelly,

We appreciate your positive feedback and are so glad the entire process was a pleasure for you. It's great to hear you were happy with our customer service and the result. Thank you!

Fix Auto Pz

Rated 5 out of 5 stars

Great service from lovely people

I'm sure there will be plenty of reviews here praising this team's efficiency, professionalism and superb service, because all those things are true. But I'd also like to pur on record my appreciation of their kindness, understanding and patience.

16 October 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Penzance

Kathy Brooke,

We appreciate you taking the time to share your kind words. We're happy to hear that our efficiency and service stood out, and we truly value your recognition of our team's kindness and patience.

Fix Auto Pz

Rated 5 out of 5 stars

Superb service!

Great communication from the initial phone call until completion of work.
My car was hit by another and the staff were very reassuring, put my mind at rest and kept me up to date with the work involved
The car looked fantastic when finished!

13 October 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Penzance

FIONA ,

We're so glad our team provided reassuring communication and kept you updated after your car was hit. It's wonderful to hear your car looked fantastic!

Joel Cameron, Fix Auto UK

Rated 5 out of 5 stars

Would recommend. Staff were helpful,polite and…

Staff were helpful,polite and informative, my car looked amazing when I picked it up,no sign of the damage from the crash.
I have used them before a long time ago and the results were amazing then,would definitely use them again.

20 October 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Penzance

Trudy Adams,

We appreciate your kind words! It's great to know our staff was helpful and that you were pleased with the repair to your car. We're delighted you would use us again.

Fix Auto Pz

Rated 5 out of 5 stars

Excellent service all the way through…

Excellent service all the way through thank you

17 October 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Penzance

GAVIN JAMES MARTIN,

We are so glad to hear you received excellent service throughout your experience with us. Thank you for your positive feedback!

Fix Auto Pz

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