FitFlop Reviews 66,459

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 12,005 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and comfort, often highlighting the stylish designs that don't compromise on wearability. Many people appreciate the reliable delivery service, noting that orders arrive promptly and are well-packaged. The ease of ordering and the overall positive experience with the company's offerings are frequently mentioned. However, some customers have expressed dissatisfaction with certain aspects of their experience. A few people encountered issues with the fit of their orders, finding some items too wide or too tight, leading to discomfort or blisters. There were also occasional concerns about the durability of some products, with a small number of reviewers reporting that items broke or showed wear quickly. Additionally, a minority of people experienced difficulties with the return process or felt that customer service was unhelpful when issues arose.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the comfort, support, and stylish... See more

Quality

People report positive experiences with quality, often praising the durability, comfort, and good workmanship... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick delivery times,... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the ease of ordering, quick... See more

Return policy

Customers had ambiguous experiences with the return policy. While many found the return process easy, quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the wobbleboard soles. So comfortable! The velcro tab makes them adjustable to slimmer feet without being too obvious, which is a boon. I find the space between the toe post and the front of th... See more

Company replied

Rated 5 out of 5 stars

Fantastic purchase and excellent price. Great service and delivered the next day. I have several pairs of fit flop, they are so comfortable for day long wear from sandals, shoes and trainers. They c... See more

Company replied

Rated 5 out of 5 stars

Easy to order, quick delivery and a welcome discount! Was unsure about ordering as more expensive than I usually pay and was worried they would be too wide. Very pleased with them, good fit and so com... See more

Company replied

Rated 5 out of 5 stars

We saw the ad on social media tapped on it it went straight to the Fitflop web site browse the web site with ease to find what we were looking for, ordered the items, they arrived within two days, fit... See more

Company replied


Company details

  1. Shoe Store

About FitFlop

Written by the company

About FitFlop

At FitFlop, we are proudly different from typical footwear brands. We are scientists and we are engineers, with a passion for creating beautiful, smart products that help our wearers feel energised every day.

We continually set ourselves apart from the pack, bringing our scientific expertise to life through anatomically-designed footwear that is made to move in. We study human movement; exploring each dynamic element of our anatomy to develop smart technology that ensures perfect balance and enduring comfort. Something simply 'practical' is not enough for us – we go far beyond that – creating intelligent, desirable and sophisticated footwear that works with the body, not against it. And in our quest to deliver uncompromising comfort in every step, we know there’s always more to learn – so that we can keep pushing forward how our footwear helps your energy flow.

Just ask our community of wearers, spanning motivations and generations, men and women who live intentionally – always looking for ways to help optimise their everyday. .

Team FitFlop

Selected FitFlop products have been granted the APMA* Seal of Acceptance, for footwear found to promote good foot health. *American Podiatric Medical Association SHOP NEW IN SHOP WOMEN'S SHOP MEN'S Got a question? Get in touch

UK Customers
✉: info.uk@fitflop.com
✆: 0800 8560148


EU Customers
✉: info.eu@fitflop.com
✆: +44 207 751 3694


US Customers
✉: info.us@fitflop.com
✆: 877-861-1988


CA Customers
✉: info.ca@fitflop.com
✆: 877-861-1988

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

66K reviews

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Rated 1 out of 5 stars

I ordered sandals and when they arrived…

I ordered sandals and when they arrived they had a small scuff on them. I had a live chat with customer services, sent a photo of the damage, and returned them for an exchange, I recieved a replacement pair very quickly, but it was the same pair I returned with the scuff on! I have had to pay again for a new pair to be delivered today as fitflop won’t exchange a second time and had to return the damaged pair again. I feel really disappointed with my experience

12 May 2026
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Reply from FitFlop

We sincerely regret the frustrating experience you've had with your recent sandal order and the repeated issue with the scuff. We understand your disappointment and are truly sorry for the inconvenience this has caused. We are looking into this matter. Kind Regards FitFlop.

Rated 5 out of 5 stars

So professional and fit amazing as…

So professional and fit amazing as usual and delivery thank you

19 May 2026
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Reply from FitFlop

We appreciate your positive feedback! We are so glad you are happy with the professional fit and delivery. Kind Regards FitFlop.

Rated 5 out of 5 stars

The fillip sandals were easy to order

The fillip sandals were easy to order, delivery was fast and the quality was excellent.

19 May 2026
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Reply from FitFlop

We're so glad ordering was easy and delivery was fast. We appreciate your positive feedback on the excellent quality! Kind Regards FitFlop.

Rated 5 out of 5 stars

Very good

Lovely. Very good

19 May 2026
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Reply from FitFlop

We appreciate your review. We are happy to hear that you found your Fitflops lovely. Kind Regards FitFlop.

Rated 5 out of 5 stars

Great service

Great service - easy delivery - got bronze but to me a a brown !! Confortable 👍🏻

12 May 2026
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Reply from FitFlop

We're glad you enjoyed your experience and found the delivery easy and the item comfortable. We appreciate your feedback! Kind Regards FitFlop.

Rated 5 out of 5 stars

As always, fab

As always, love my new fit flops. So comfy and love the styles. This is my 8th pair. Highly recommend

12 May 2026
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Reply from FitFlop

We're so happy you love your new footwear and styles! It's wonderful to hear you find them so comfortable. Kind Regards FitFlop.

Rated 5 out of 5 stars

The most comfy walking sandles ever

This is my second pair of these very comfortable walking & swimming sandles. You can wear them all day in very hot weather with no rubbing or blisters, bliss!!

19 May 2026
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Reply from FitFlop

We're so pleased to hear you love our walking and swimming sandals! It's wonderful they provide such comfort in hot weather. Kind Regards FitFlop.

Rated 5 out of 5 stars

I think I’m addictive to Fitflop styles.

I often buy from Fitflop as my GP recommended them to cure my plantar fasciitis about 10yo. GP was right. Since then I’ve had loads of ops, spine, knees & 1 hip. Over the years I have collected some wonderful styles. For a cruise last year I bought the jewelled slides in silver and platino gold. I wore them on formal nights and smart casual nights. They were so smart that no one told me I couldn’t enter the main dining room, where the dress code is very strict. This year for my cruise I have bought the cappuccino jewelled candles for casual nights and some tan with turquoise slides for walking on tours. I think I’m addictive. I also have some older styles like my I-cushion pool toe posts - they’re 4 yo and still look brand new after wearing them for aqua classes to get to the pool.

19 May 2026
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Reply from FitFlop

We are so delighted to hear how much you appreciate our footwear and the positive impact it has had on your comfort and style over the years, especially after your GP's recommendation. It's wonderful to know our shoes have accompanied you on cruises and even helped with your aqua classes! We truly value your loyalty and kind words. Kind Regards FitFlop.

Rated 5 out of 5 stars

Easy to order and timely delivery

Easy to order and timely delivery. Good packaging. Such comfy footwear! Fitflop was recommended by a friend and I am very pleased I took up the recommendation.

19 May 2026
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Reply from FitFlop

We're so glad you had an easy ordering experience and timely delivery! It's wonderful to hear you find our footwear so comfy. We appreciate your positive feedback. Kind Regards FitFlop.

Rated 5 out of 5 stars

Beautiful sandals

Beautiful sandals. So well fitting and comfortable. Great quality.

11 May 2026
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Reply from FitFlop

We appreciate your positive feedback! We are so glad you find our sandals well-fitting, comfortable, and of great quality. Kind Regards FitFlop.

Rated 5 out of 5 stars

Unfortunately the shoes we ordered were…

Unfortunately the shoes we ordered were too tight so had to return them. The process was extremely simple and stress free. Very impressed

17 May 2026
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Reply from FitFlop

We appreciate your feedback and are glad the return process was simple despite the shoes not fitting. We hope to assist you with a perfect pair in the future. Kind Regards FitFlop.

Rated 1 out of 5 stars

Unfortunately,these shoes are not soft…

Unfortunately,these shoes are not soft and comfortable as before. There's not real leather inside of these shoes and they are hard .

14 May 2026
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Reply from FitFlop

We're sorry to hear these shoes weren't soft and comfortable. We'll review this feedback for improvements. Kind Regards FitFlop.

Rated 5 out of 5 stars

Loved my shoes

Loved my shoes! Super Cute and comfortable.

18 May 2026
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Reply from FitFlop

We are so pleased you find our shoes super cute and comfortable! Thank you for your positive feedback. Kind Regards FitFlop.

Rated 5 out of 5 stars

I’m really happy with my FitFlop…

I’m really happy with my FitFlop sandals.They’re extremely comfortable. I have wider feet, it can be really hard to find a good fit these fit but these fir perfectly.Very pleased with my purchase!

9 May 2026
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Reply from FitFlop

We're so happy you're pleased with your sandals! It's wonderful to hear they're extremely comfortable and a perfect fit for your wider feet. We appreciate your positive feedback! Kind Regards FitFlop.

Rated 5 out of 5 stars

Loved the comfort of both the flip…

Loved the comfort of both the flip flops and the slip ons. I was expecting the flip flops to be a bit more gold and delicate...they are a bit bannan boat !! But comfy which says a lot! Thanks Audrey

10 May 2026
FitFlop logo

Reply from FitFlop

We're so glad you're enjoying the comfort of both the flip-flops and slip-ons! We appreciate your honest feedback regarding the flip-flops' appearance. Kind Regards FitFlop.

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