Firefly Bookstore Reviews 385

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

I love supporting an independent bookstore. Your mail service free to Berks County is wonderful. Usually arrives in a day or two!

Rated 5 out of 5 stars

When I submitted my online order I used an incomplete zip code. Within minutes I received an email with instructions to call with the complete zip code Thank you so much.

Rated 5 out of 5 stars

This was my first order from firefly and definitely will not be my last. An accidental discovery as they happened to have a book I needed for research. I was thrilled with how quickly the book arrive... See more

Rated 5 out of 5 stars

Excellent books, excellent service, and I wish I lived in Pennsylvania again and could join the cooperative community by bringing my own books here. Most of all, the embrace of the so-called "banned b... See more

Company details

  1. Book Store
  2. Game Store
  3. Gift Shop
  4. Rare Book Store
  5. Used Book Store

Information provided by various external sources

Located in downtown Kutztown since 2012, Firefly Bookstore is an independently-owned and operated new and used bookstore. Re-located in a bigger store in 2017, we now have almost 3000 square feet of space for over 50,000 items. We carry a great selection of titles including large sections of children's books, general fiction, sci-fi, mystery and thrillers, religion & metaphysics, cooking, history and biography. We have a selection of antiquarian titles and fine bindings. We also carry board games and puzzles (both new and used), toys, buttons, magnets, small gifts, note cards and each year, a large selection of calendars. We offer free gift wrapping, customer requests and special orders. We buy and trade books whenever the store is open. We have regular events all year long, including author signings and book releases, events for younger children and family game nights.


Contact info

4.9

Excellent

TrustScore 5 out of 5

385 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

You sold us a product that you didn’t…

You sold us a product that you didn’t have

18 January 2025
Firefly Bookstore logo

Reply from Firefly Bookstore

Thank you for your review. We do apologise for not being able to sell you the item you ordered. As you can imagine, as a retail store, we can sell out of a product and the site might not be updated right away. As we handle over 60,000 items on our store, and hundreds of sales in a day both in the store and on the several sites we sell products on, it is possible to run out of items. You should have received a full refund from us. If this has not happen, please contact us at orders@fireflybookstore.com so we can address it quickly.

Rated 5 out of 5 stars

Great Place

Ordering was easy, they had a lot of really cool books not found on other sites, and my order arrived quickly. I'd definitely order from them again.

19 December 2024
Rated 5 out of 5 stars

Excellent service, prompt shipment!

As a first time customer, I was pleasantly surprised with the prompt order acknowledgement and updates on packing and shipment. I was also very pleased when the book arrived much sooner than expected. Upon opening the package, I found the book was packed with such care that it was obvious whoever packed it spent extra time and energy to ensure it was well-protected and would survive its journey intact and undamaged. The best part was the book's condition was exactly as advertised. All-in-all, an excellent experience and I highly recommend Firefly books. I will certainly look for more opportunities to order books from them in the future! Thanks to everyone at Firefly bookstore!

4 August 2024
Rated 5 out of 5 stars

Fast shipping and great price!

The book I ordered was a great price, much better than the chain bookstores or any other online options! It was shipped fast and was in great shape when we received it!

18 December 2024
Rated 5 out of 5 stars

Happy Customer

I was so happy to find that Firefly carried the calendar I wanted. Once I ordered it, they kept me posted and it arrived in the mail within a few days.

3 December 2024
Rated 5 out of 5 stars

Very happy

Fast shipping, great items, better than described. Completely hassle free experience. Beautiful calendar and planner. Thank you!

2 December 2024
Rated 5 out of 5 stars

Firefly is every book lover’s dream…

Firefly is every book lover’s dream come true. They carry both new and used books. The books they highlight are thoughtful and intelligent reads. I drive an hour to shop here so I can support an excellent independent bookstore. The staff are knowledgeable and friendly. I don’t know what else to say but it’s definitely worth the drive.

20 October 2024

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