Firefly Bookstore Reviews 385

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

I love supporting an independent bookstore. Your mail service free to Berks County is wonderful. Usually arrives in a day or two!

Rated 5 out of 5 stars

When I submitted my online order I used an incomplete zip code. Within minutes I received an email with instructions to call with the complete zip code Thank you so much.

Rated 5 out of 5 stars

This was my first order from firefly and definitely will not be my last. An accidental discovery as they happened to have a book I needed for research. I was thrilled with how quickly the book arrive... See more

Rated 5 out of 5 stars

Excellent books, excellent service, and I wish I lived in Pennsylvania again and could join the cooperative community by bringing my own books here. Most of all, the embrace of the so-called "banned b... See more

Company details

  1. Book Store
  2. Game Store
  3. Gift Shop
  4. Rare Book Store
  5. Used Book Store

Information provided by various external sources

Located in downtown Kutztown since 2012, Firefly Bookstore is an independently-owned and operated new and used bookstore. Re-located in a bigger store in 2017, we now have almost 3000 square feet of space for over 50,000 items. We carry a great selection of titles including large sections of children's books, general fiction, sci-fi, mystery and thrillers, religion & metaphysics, cooking, history and biography. We have a selection of antiquarian titles and fine bindings. We also carry board games and puzzles (both new and used), toys, buttons, magnets, small gifts, note cards and each year, a large selection of calendars. We offer free gift wrapping, customer requests and special orders. We buy and trade books whenever the store is open. We have regular events all year long, including author signings and book releases, events for younger children and family game nights.


Contact info

4.9

Excellent

TrustScore 5 out of 5

385 reviews

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Rated 5 out of 5 stars

Highly satisfied

They called to make sure I wasn't being conned by a dropshipper, shipped fast, product in excellent condition and excellent price

11 August 2025
Rated 5 out of 5 stars

Great books, great service

I’m so happy to have discovered this bookstore! I was looking for a very specific printing of a book and customer service was phenomenal. It was so nice to be able to be in contact with a real person so quickly. The prices on all the books are more than fair and I am looking forward to continuing to support this bookstore.

8 July 2025
Rated 5 out of 5 stars

A great independent bookseller

I found this local bookstore online with a thorough description of the condition of the used book. I ordered from them and mentioned that the next time I'm out their way, I'm looking forward to stopping in. They added a handwritten note to my order. It's so nice to see such care and attention to detail.

20 February 2025

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