Fettle. Faff-free bike repair | fettle.cc Reviews 

QUALITY from Fettle Finsbury Park AGAIN!
When I saw the new hoods & bar tape on my Shorter Rochford Stilo,I actually said 'WOW!' to mechanic Andrew. SO SO PROFESSIONAL!
Riding after the rear derailleur alignment & gear tuning, changing gears was so SMOOTH & quiet. Another 'WOW!' moment!
If Pro Tour Teams experience Fettle's mechanics, they're going to take them.
Don't go, we (the public) NEED YOU!!
THANKS GUYS!

Spent a lot of money, particularly on the fettle service. Bike pedals not properly put back together and nearly had a high speed accident as one rotated 90 degrees, this is the day after picking it up. They suggested a tyre change but couldn't afford it at the time. The tyres i had on were too large. These are tyres they chose and fitted during my previous service with them, so not sure what their goal is with that. Overall furious. Not a mention or whiff of refunding at least the service, even partial. Had no issue for returning as a customer given their premium pricing but after this not so sure. Not happy.

Shocking service will never go back

Service and flexibility

Always excellent. Friendly and good value.

Super responsive, friendly, and helpful, they’re happy to go the extra mile to provide the service you need and they work quickly and efficiently. So happy with my experience here, and highly recommend!

Again, 10/10 service. One of the best bike repairs in London. Highly recommended.

Great service always - the team are brilliant

The staff were very helpful and the service was very quick. They kept me informed on what was happening. They are very organised and efficient.

Great and thorough full strip down service. Figured out the previous bottom bracket installation was faulty and had put the bearing cups on the wrong way round fixing the most annoying issue with my DI2s. Awesome service.

Courteous and professional. Job done well, on time, at price quoted (change back tube and replace brake cable).

The service was quick and good

I would highly recommend Fettle. The mechanic who carried out the repair to my road bike was helpful and very efficient, and was able to carry out the work while I was there.

A brilliant bike shop. I took my bike in with a flat tire and one of the team quickly replaced it. Friendly staff, quick service and a reasonable price!

Great service, friendly staff, very clear communication. My bike is now riding like new again.

Simple booking process, helpful team, not tested the bike repair yet but sure they’ve done a good job
Repair was done same day and everything was well communicated
All good!

I’m very happy with the service I received today! Rafael was absolutely fantastic — friendly, professional and very efficient. He replaced my inner tube and tyre in just 15–20 minutes and also gave the wheel an additional service.

He kindly checked my brakes as well and explained what else may need attention on my bike, which I really appreciated.

The whole process was so easy, from booking to payment. I received the invoice straight to my phone and paid quickly and easily.

Excellent service, very fast and professional. I’m extremely happy and would definitely recommend Rafael and this bike repair service! 🚲⭐️

Very disappointing experience – puncture repair not resolved

I took my electric bike to Fettle for a puncture repair and was charged £35, which I already felt was quite expensive for what appeared to be a straightforward puncture repair. Nevertheless, I was happy to pay, expecting the issue to be properly resolved.

Unfortunately, when I collected the bike the following day, the same tyre was flat again. As I had not even ridden the bike after collecting it—it had simply been parked at home—I contacted Fettle and explained that the original repair clearly hadn’t resolved the problem. They agreed to check it again.

The following day, I was contacted and told that the issue could be fixed, but I would have to pay again. I explained that I had not used the bike at all and that the puncture had reappeared while the bike was simply parked. Despite this, I was asked to pay the full amount again. They kindly offered a £10 discount, so I paid another £25 for the repair.

Sadly, the problem happened again on the very same day. That evening, the tyre was flat once more. At this point, I decided not to contact Fettle again because I was concerned that I would simply be asked to pay another £35 for the same unresolved issue.

What concerns me most is that the bike went to a professional bike repair shop twice for the same problem, and the issue has now occurred three times within just a few days. I have spent £60 in total, yet I am still left with a flat tyre and an unrepaired bike.

One of the team members also mentioned during the first visit that they couldn’t actually find a puncture and instead changed the air-pressure valve/nozzle. If the tyre continues to lose air immediately after two separate repair attempts, I would have expected an experienced bike repair shop to investigate the underlying cause—whether it was the tube, valve, tyre, rim, or something else—and identify the problem properly.

I appreciate that Fettle staff were polite and did offer a £10 discount on the second visit. However, the main issue is that the repair did not solve the problem, despite paying for the service twice.

As a customer, I expect a professional repair to resolve the issue or, at the very least, for the underlying cause to be properly identified before charging for another repair. Unfortunately, that wasn’t my experience.

Overall, a very disappointing experience. I paid £60 for two repair attempts and still have the same flat tyre.

No hassle bike repairs completed, runs smoothly now. Great communications throughout, including quote prior to repairs.

Fantastic service! Dave was so helpful with my initial enquiry about fixing my bike. He is very knowledgeable and helpful. Booked my bike in quickly and fixed within a few days. Such a great service. Would highly recommend!