Fetch Pet Insurance Reviews 6,923

Aileen made things easy to understand and walked me through the process. Appreciate her recommendations, patience in answering my questions, and kindness throughout the call.

Eileen made the process of transferring my babies to my name in time for one of them to have a surgery smooth and easy!

Amanda, as soon as she took my call, she have been very sweet and energetic. The call was smooth and she is very knowledgeable about the plan details for my 2 dogs. I enjoyed speaking to her and ended up going with fetch.

Very easy to discuss and file claims form my Dog.

Due to technical problems with entering my claim online (after numerous attempts), I contacted customer service via phone and obtained the email for sending my claim using that method. Two days later I was contacted with a claim number. From that point it was smooth sailing. My claim was processed and resolved to my satisfaction within a reasonable period of time.

I really appreciate Nadine; she was very patient, professional, and thorough. She explained the options very well, and I secured insurance with the company.

agent was knowledgeable

I had two pets insured with Fetch for over 5 years. They are very good at taking payment every quarter, but that's where it ends when it comes to their capabilities.

One of my pets, the cat, unfortunately passed away in the summer of 2025 from old age. He was insured with Fetch for about 4 years at that point, never filed a claim. Upon his passing, I informed Fetch and the following month, the cat was removed from my Dashboard, hence I assumed they successfully cancelled the insurance. In the spring of 2026, I reviewed my credit card statements and low and behold, I see that Fetch kept charging me the premium for the cat for two more quarters. When I called, they claimed they never knew about the passing of the cat. Why then was the cat removed from my Dashboard the month following his passing, I wonder?

The dog has been insured with Fetch since he was a puppy. Every year, he went to his annual vet check-ups. Fetch knows every vet he's ever been to. We never had to file a claim for him as he's been healthy this entire time. At age 5, he developed an issue, appears to be harmless luckily and we caught it early enough for him to fully recover but it did create the first claim we had to file. It wasn't much, a few hundred dollars but hey, that's what we have this insurance for after all. Guess what, they denied the claim due to "incomplete health records". They want me to go to every vet and ask for the detailed health records. Again, the dog was insured literally from since he was 8 weeks old, never had to file a claim, and Fetch is aware of every single vet he has ever been to. What do I pay Fetch for if they make me do all the work?

I am now in the process of filing a complaint with the Texas Department of Insurance and considering legal action - not for the money but out of principle. They collect premiums but don't want to hold up their end of the deal and someone needs to put a stop to that. If you are in a similar situation and can't find a solution with Fetch, look up your state's Department of Insurance and make sure to file a claim - that's the only way to stop such behavior.

Once prescription was properly submitted according to the guidelines, everyone was smooth sailing.

Puppy has been ill for weeks and we were reimbursed for all his tests and medication.

Your process is so easy. Thank you.

Claims processed quickly and reimbursed as applicable.

Website user friendly, prompt response

Joshua Sabado solved a complex policy question for me quickly, clearly, and without any of the runaround you often get on insurance calls. That level of service is a big part of why I keep choosing Fetch for my pet insurance, it makes the difference when it actually matters.​​​​​​​​​​​​​​​​

My claims have been reviewed quickly and they have been paid quickly. I am very grateful to have this insurance. Thank you very much.

Quick response

Excellent customer service! Nadine explained everything to me in detail and was very patient in answering my questions. I have comfort that I made the best decision for my dog Sadie.

The coverage worked just as it was supposed to and my payment from Fetch was thoroughly explained.

The turn around on claims is pretty good. We were very pleased. The amount refunded could be better. The over one thousand dollars we still owe seems a bit much but the turn around was great.