Ferriesingreece Reviews 341

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

We went to Sentis travel in Athens today and the wonderful Panagiota Papadogona helped us with our enquiries, unfortunately due to it not being the season there was no snorkeling available but offered... See more

Company replied

Rated 2 out of 5 stars

Truth be told, this was not the first time on a ferry, and it is worth saying that a cabin price was highly overrated and for that price(200 eur one way) you'd get a seedy cabin, old bedding, and an... See more

Company replied

Rated 5 out of 5 stars

Very reasonable and great to deal with. Refunded our tickets immediately when Covid stopped our travels, and then rebooked when we could travel. 2/3 ferries were cancelled last minute, but we did... See more

Company replied

Rated 5 out of 5 stars

Easy to order the tickets online. We chose to print out our outbound e-tickets prior to flying to Santorini. Our Seajets transfer to Naxos went without a hitch. Similarly for our return trip from... See more

Company replied

Company details

  1. Ferry Service

Information provided by various external sources

Online booking engine for ferry tickets to the Greek islands, Italy and Turkey.


Contact info

3.7

Average

TrustScore 3.5 out of 5

341 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

One of the worst services

Terrible service, bad information and misleading. from barcelona we will not return to this "company", much less advise it

23 December 2021
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Reply from Ferriesingreece

Thank you for your time to write this review, as our goal is to always improve our services, it is always greatly appreciated to hear from our customers.
As we can see from our records you were traveling on the 10th of December from Heraklion to Piraeus and your trip was cancelled due to the strike of the Greek Seamen Organization (PNO). On the 9th of December we informed you accordingly by e-mail and SMS and gave you all necessary information.
We were then contacted by you on the 11th of December (1 day after your trip), to our surprise, and we informed you again accordingly where to go and change your tickets as you asked us. We can see in the system that the booking you had booked with us is not longer valid which means that you have made all arrangements locally.
We are sorry that your trip got cancelled due to the Seamen's strike, but please note that we did inform you on time and gave alternatives and all information on how to change your tickets.

Rated 5 out of 5 stars

Traveled as a couple (pedestrians) from…

Traveled as a couple (pedestrians) from Rafina to Gavrio at the beginning of December. Booking was made online, and there were no bad surprises when we were on-site. Overall, the booking process was quick and easy. Would definitely work again with this Website. Thanks.

20 December 2021
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Reply from Ferriesingreece

Thank you for your feedback!

Rated 1 out of 5 stars

We were on the ship for 14 hours

We were on the ship for 14 hours, traveling from Athens to Chanyo, both my husband and I were infected with covid and have been sick for two weeks already.

15 December 2021
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Reply from Ferriesingreece

Hi Anisa,
Please remove this review and leave it under https://www.trustpilot.com/review/minoan.gr
We are really sorry to hear this, but note that we are not the ferry company Minoan Lines you travelled with but the online agency where you bought your tickets. Therefore, we can be be held responsible for the on-board safety measures.

Thank you

Rated 5 out of 5 stars

Positive comment

I made a mistake when booking, I sent an email and they were very quick and friendly to help. Also, the notification about changes in departure time were appreciated. Would definitely book again!

3 November 2021
Unprompted review
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Reply from Ferriesingreece

Thank you!

Rated 3 out of 5 stars

Very very cold

2 November 2021
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Reply from Ferriesingreece

Hi,
Thank you for leaving a feedback.
Are you referring to the A/C on a boat?

Rated 5 out of 5 stars

Easy online booking

Easy online booking. Tickets are collected at the port and all hassle-free.

31 October 2021
Unprompted review
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Reply from Ferriesingreece

Thank you!

Rated 4 out of 5 stars

Good

The ticket buying process is simple and straightforward. At the time of payment, there were technical problems, but the manager almost instantly solved the problem after my request. Thank you very much!
The ferry was fine and the trip was pleasant.
But the was also something unpleasant.
We were supposed to go from Igoumenitsa to Bari. In the e-mails (as well as in the voucher) the number of the terminal was not indicated. In the booking, there was only the address of our ferry company office, where we must first print tickets. But when you enter this address in google maps (Ag. Apostolon 7, Igoumenitsa), it leads you in the opposite direction, outside the port. There is no office there, and it was extremely unpleasant to find this out in the middle of the night, with suitcases in hands. This was our first ferry trip and we got pretty nervous while figuring out where we needed to go. So, it would be great for passengers to receive IN ADVANCE an accurate indication of the place where they need to come and where in fact all the offices of international ferry companies are located in Igoumenitsa: Igoumenitsa Ferry Port, Terminal number 2.
That's why I rate the servise only 4 stars.

18 October 2021
Unprompted review
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Reply from Ferriesingreece

Thank you for your feedback. It is highly appreciated and very helpful in order to improve our services. We are very happy that you liked our services.

Concerning the central office of Superfast ferries in Igoumenitsa we contacted the ferry company in order to find out why this happened and they actually explained that they had indeed changed recently their central office on the specific port but had omitted to notify all agencies about it. Thanks to your review we were able to find this out so similar problems will not happen again. We are sorry for the inconvenience that was caused to you and that we did not find out this change earlier in order to prevent it.

Always at your disposal.

Rated 3 out of 5 stars

Your information system

Seajet compagny informed us that departure time was postponed from 9 to 12:00 o'clock.
After that we received a new message from Ferries in Greece telling that our trip was cancelled and that we had to find a new vessel by ourselves. VERY CONFUSING !
Your information system must be reviewed.

13 October 2021
Unprompted review
Rated 4 out of 5 stars

It worked out great

It worked out great. No problems. Finding our seats was difficult a little more assistance on boarding would have been helpful. I would use again. No problems with tickets, or any other aspects.

10 October 2021
Unprompted review
Rated 5 out of 5 stars

I've used Ferriesingreece in prior…

I've used Ferriesingreece in prior trips to Greece so it made sense to use them again this most recent trip. It's easy to book in advance and there is very good, concise communication and updates right up until the day of the trip. It makes my trip that much less stressful knowing that I don't have to worry about the sailings I've booked on.

8 October 2021
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Reply from Ferriesingreece

Thank you!

Rated 4 out of 5 stars

Pleasantly surprised

I was pleasantly surprised, on the whole, everything went well, despite not getting e-tickets.

7 October 2021
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Reply from Ferriesingreece

Thank you for your feedback. Note that not all ferry companies propose e-tickets yet but every year, more of them propose this useful option.

Rated 4 out of 5 stars

Good online sale office for ferries

Good online sale office for ferries. All communications clear and punctual.
We were asked to fill-in an online health form and a pre-boarding paper that nobody controlled, As a matter of fact at boarding only the green pass (covid vaccination certificate) was mandatory. But this is likely due to legislation and not to Ferriesingreece

3 October 2021
Unprompted review
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Reply from Ferriesingreece

Thank you!!

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