Fenix Protect Reviews 2,249

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 219 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being professional, empathetic, and knowledgeable, often highlighting excellent communication and a willingness to work with individual situations. Many people also report positive interactions with customer service, noting their helpfulness and understanding. However, some people were dissatisfied with the warranty, describing misleading notices that imply a required home warranty or that a factory warranty is about to expire. Additionally, a number of customers found the cancellation process difficult, with reports of unhelpful representatives and prolonged efforts to discontinue service.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting helpful and accommodating... See more

Warranty

Customers have reported negative experiences with warranty interactions. Many describe receiving... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers praise the service, noting helpful and... See more

Cancellation

Customers express significant frustration and dissatisfaction with the cancellation process. Many reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The person I spoke with was super nice. However, I have coverage on my vehicle, factory coverage. So I didn't need this. I signed up for it with the understanding I would be reimbursed if I changed my... See more

Company replied

Rated 3 out of 5 stars

I decided to use another company instead, but they would not let me cancel the coverage even thouigh it had not gone into effect yet. They did, however, lower my monthly rate. The CSR was courteous an... See more

Rated 3 out of 5 stars

I liked the person that I dealt with very much. She was well qualified for her position. Fast to answer questions and very informed about all aspects regarding the requirements of mine and Fenix Prote... See more

Rated 4 out of 5 stars

I like there Professionalism. The way they reach out to the there Customers such as me is very important. Not just that, they help you with your payment plan. If you're having any financial issues, th... See more


Company details

  1. Auto Insurance Agency

Information provided by various external sources

Vehicle Service Contract Provider


Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

They sent me a letter clearly implying…

They sent me a letter clearly implying that I’m supposed to call them about buying their warranty and would be in legal trouble if I don’t. Obviously nothing ver explicitly stated but also they obviously know what they’re doing is intentionally deceptive

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Communication very well

Communication very well!! Understandable and very excepting of our family situation and found us something we could afford and not have to feel rushed of worried

29 March 2026
Rated 1 out of 5 stars

Shady!!!

This company operates in a sneaky manner. They send threatening letters and phone calls about your warranty expiring. The letters don't indicate who they are from. Then when you call to confirm it's the warranty from the dealership they lie and say it is. They did send me my refund but hassled me during the process & a few days afterward about keeping the policy. When I do buy an extended warranty, it won't be with a company that operates in such an underhanded manner.

10 March 2026
Fenix Protect logo

Reply from Fenix Protect

Our letters are not meant to be threatening; however they are time sensitive. We apologize if there was any misunderstanding in who the coverage is through. We are not affiliated directly with the dealership. We do have fleet accounts with multiple companies to ensure any Customers needs are taking care of efficiently. Our policies can be used at any Dealership or licensed repair facility nationwide.

Rated 1 out of 5 stars

I just bought a new car with the best…

I just bought a new car with the best warranty I don't need this Fenix Protect! They sent me a car recall letter to trick me into calling. I never even knew the name of the company until I got the email. This is false advertising and I want to cancel and get my money back!

4 April 2026
Fenix Protect logo

Reply from Fenix Protect

We apologize for any confusion. However, the letter you received from us does not state "recall" anywhere on the offer. I do show your account has been cancelled per your request.

Rated 1 out of 5 stars

I told him I wanted to cancel the whole…

I told him I wanted to cancel the whole thing and also said it was going to only be 150 to do it and he charged me 350 after I told him I wanted the whole thing canceled

4 April 2026
Fenix Protect logo

Reply from Fenix Protect

The amount processed on your account was $150. I do show your account has been cancelled and you will receive the refund in 3-5 business days.

Rated 1 out of 5 stars

I was told this down payment was 25$…

I was told this down payment was 25$ and confirmed with the gentleman over the phone 3 times before making a purchase and I was charged $225. I then called customer service the gentleman I spoke with was very rude and made it very difficult to cancel and give me a refund on my down payment!!! I do not recommend this company! If I don’t see a refund in a couple days we will be back in touch!!

26 March 2026
Unprompted review
Fenix Protect logo

Reply from Fenix Protect

We apologize for any miscommunication. After reviewing the phone calls, the Representative did state the activation fee would be $225. I do show the account was cancelled and refunded per your request.

Rated 3 out of 5 stars

Price was to high after reading…

Price was to high after reading information on what they cover or what they pay on a claim.

14 March 2026
Fenix Protect logo

Reply from Fenix Protect

I show we set you up with a 3-year Platinum Home Warranty. We would be happy to go over the policy with you. If you have questions or concerns, please do not hesitate to contact Customer Service.

Rated 1 out of 5 stars

I have not received my package it been…

I have not received my package it been three weeks.

13 March 2026
Fenix Protect logo

Reply from Fenix Protect

I show the policy was set up on 3/12/2026. Per our tracking, your policy was mailed on 3/18/2026 and delivered on 3/22/2026. Please contact our Customer Service department so they can assist you further.

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