They are explanatory, answer questions, and are willing to help. Sometimes they are slow to respond to emails. Their local mail service is a bit slow (at least for Greece). Noah is a valuable collab... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They had what I needed in stock, the price was as expected, shipping was okay but held up at UK customs - no fault of Falan. Good experience - I'll be back for more.
Falan parts has generally been great to deal with. I had an issue with a rack I had ordered and they w we re helpful, transparent and fair. Would absolutely do business with them again
Company replied
I was able to get a SIP part that SIP didn't have in stock. The price and shipping were slightly less than SIP. The entire order took 10 days from ordering to delivery in California, USA.
Company details
Written by the company
Falan Parts is a Vespa specified parts webshop. We ship worldwide with an availability of more than 50.000 Vespa parts. We have a wide variety of parts, from unique brands to mainstream Piaggio parts.
Contact info
Netherlands
- info@falanpart.com
- falanparts.com
4.4
Excellent
384 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from falanparts.com
Dear Faz, Thank you for your review. And our apologies you experienced longer waiting times. Please feel free to contact us with your next order. And we will help you out with priority shipping.
I'm so glad I stumbled across this…
I'm so glad I stumbled across this shop. It was like a kid in a sweet shop looking at all the things I want. Noah Falan was very helpful making it easy for me to choose. I received my order promptly and I'm very happy with my experience. I have already ordered more and no doubt I will again in the future
11 December 2022
Reply from falanparts.com
Dear Robbert, Thank you for the review and orders at Falan Parts. We appreciate it. Hope to see you back again soon 🛵.
fast shipping,very good quality,great…
fast shipping,very good quality,great communication
9 November 2022
Reply from falanparts.com
Dear Dimitrios, Thank you for the review, and enjoy all the parts :) Hope to see you back again soon.
Reply from falanparts.com
Hi Imran, Thank you for the review and order. And than you for your confidence in our shop. We appreciate it a lot.
Great customer service
Great customer service. They replied to me on multiple occasions in minutes and they followed up all the time.
23 October 2022
Reply from falanparts.com
Dear Ali, Thank you for the review. We like to respond fast 😎. I hope you will enjoy your lovely selection of parts.
Great Service, Selection and Communication
Great service and selection as always. Noah is always very responsive and great to work with and I can't praise him enough!
15 September 2022
Reply from falanparts.com
Hi Aden, Thank you for the review :) I hope you will enjoy all the parts. Happy New year 🛵
Thank you I received everything well…
Thank you I received everything well but I need to send me a diagram since my vespa lx is from 2007 and I can't figure out how to install it please if you have a diagram I would appreciate it
22 September 2022
All seems okay
All seems okay, I havnt received any shipping updates or anyway to track it and everything is very vague
6 September 2022
Reply from falanparts.com
Dear Cade,
Thank you for your review.
The tracking information has been sent to your email. And I see that the package has already arrived in the meantime.
Enjoy your fantastic Piaggio ZIP set-up! Probably one of a kind in Australia.
Team Falan Parts 🛵.
Reply from falanparts.com
Dear Murat,
Thank you for your review.
Enjoy your cool MP3 Rims, and we hope to see you back soon.
Team Falan Parts 🛵.
Quick and efficient- delivered to London
20 August 2022
Reply from falanparts.com
Dear Paul,
Thank you for your review.
Enjoy your Vespa Sprint Seat, and we hope to see you back soon :)
Team Falan Parts 🛵.
Very professional approach
Very professional approach. Warehouse was closed during July and they proposed a discount themselves. Also very fast reactions.
9 August 2022
Reply from falanparts.com
Dear Xavier,
Thank you for your review.
Discounts are the key to success 😎. Enjoy your Oil Pan :)
Team Falan Parts 🛵.
Reply from falanparts.com
Hi David,
Thank you for your review.
That is how we like it! Enoy the beading for your Vespa GTS :)
Team Falan Parts 🛵
Reply from falanparts.com
Dear Evangelos,
Thank you for your review and the shipping feedback.
After looking into the tracking, we can see that DHL was having problems with the delivery for unknown reasons. But I know that it has already been solved for you through DPD :) Enjoy the parts.
Team Falan Parts 🛵
chat response
the response in the chat was slow but once they response, its smooth sailing from there
4 June 2022
Reply from falanparts.com
Dear Mohamad, Thank you for your review and kind words. We have updated our customer service for faster responses (1 hour within working hours). Hope to see you back again soon.
Team Falan Parts 🛵
Decent delivery time to the US
I had a good experience purchasing a part I couldn’t find elsewhere from Falanparts. They were quick to respond to questions I had (had to send a new contact everytime). The product itself was exactly as described and delivery time was decent considering the number of oceans between us and the number of public holidays that happened to occur in that time period. Packaging was minimal but sufficient considering the size of the part.
3 June 2022
Reply from falanparts.com
Dear Isam, Thank you for your review. We have updated our customer service for faster responses (1 hour within working hours). Hope to see you back again soon.
PS, we have also added some new and faster shipping options ✈️.
Team Falan Parts 🛵
Hello Alex I appreciate your Excellent…
Hello Alex I appreciate your Excellent customer service, Super fast delivery overseas and Part of my order was delivered ok. Amazing parts.
Thank you very much.
24 May 2022
Reply from falanparts.com
Dear Hector, Thank you for your review. DHL Express is the way to go 😎. Enjoy your parts, and we hope to see you back again soon :)
Alex - Falan Parts 🛵
You and I can't communicate
You and I can't communicate. I ordered your item, but you tell me I need to contact you. You should be more proactive in telling me. Your sales are good. But I'd like you to be more proactive
7 May 2022
Reply from falanparts.com
Dear Youn, Thank you for your review. We have updated our customer service for faster responses (1 hour within working hours). Hope to see you back again soon :)
Delivery was on time
Delivery was on time, will update my feedback once the level 10 winker set is intalled on my unit 😉
5 May 2022
Reply from falanparts.com
Dear Albert, Thank you for your review. Enoy your amazing Level10 Flow set 🛵.
Very patient to answer questions
Very patient to answer questions, service is very good, will continue to patronize next time!
3 May 2022
Reply from falanparts.com
Dear Wong, Thank you for the review. We have updated our customer service for faster responses (1 hour within worktimes). Hope to see you back again soon :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.