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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and ability to make them feel comfortable and confident. Many people found the booking process to be easy, straightforward, and user-friendly, appreciating the convenience and flexibility it offered. The customer service is consistently highlighted as exceptional, with reviewers noting quick responses, efficient problem-solving, and a polite, understanding approach. However, some people were dissatisfied with the refund process, mentioning difficulties in obtaining refunds for various reasons, including cancelled lessons or changes in circumstances. A few other people also felt that the booking process could be problematic, citing issues like double bookings or instructors not showing up.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the instructors for being experienced,... See more

Booking process

Users describe ambiguous interactions with the booking process. Many customers found the booking system easy,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the quick, efficient, and... See more

Refund

People report ambiguous experiences with refund. While some customers praise the quick and easy refund... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and intuitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's great how you can see each instructors review, which helps to choose the right instructor that suits yourself. Never suffered with the booking and payment method, I think it was pretty easy t... See more

Company replied

Rated 4 out of 5 stars

Pretty good. Had to request a refund for my account credit, as my chosen driving instructor retired after only a couple of lessons. They tried to get me to book with an alternative instructor first in... See more

Company replied

Rated 5 out of 5 stars

Booked a driving lesson with Ezlicence Unfortunately it was double booked was unable to get same day > date at short notice didn't re book went to the help chat saying i wanted a full r... See more

Company replied

Rated 5 out of 5 stars

I completed my last drive today, picking up my Provisional 1 license on Monday. If you're going to choose EZ license please choose Atif, I chose him for my first lesson and continued until my last.... See more

Company replied


Company details

  1. #1 of 1 best companies in Driving School
  2. #1 of 1 best companies in Drivers License Training School

Written by the company

EzLicence: The modern solution for connecting instructors with eager learners. Offering top-rated instructors, transparent pricing, and seamless scheduling, we make driving dreams a reality, effortlessly.


Contact info

4.2

Great

TrustScore 4 out of 5

431 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy to see, easy to use

It's great how you can see each instructors review, which helps to choose the right instructor that suits yourself. Never suffered with the booking and payment method, I think it was pretty easy to use for a first time user like me.

However, it was a bit confusing about where to leave a review for the instructor, so I thought it would be better, for example, after 5-6 lessons (or even more) with the same instructor there could be a link to leave a review.

Thank you for taking the time to read, it was a pleasure to use EzLicence.

22 April 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks so much for your thoughtful feedback, Alisa! We're really glad to hear the platform made it easy for you to find the right instructor and book lessons smoothly — especially as a first-time user 😊

We also appreciate your suggestion about the reviews - this type of feedback helps us improve. Thanks again for choosing EzLicence!

Rated 5 out of 5 stars

goodwill and kindess

3 June 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks Kane! It’s great to hear you had a good experience — that’s exactly the kind of support we aim to provide 😊💛

Rated 5 out of 5 stars

Sam is the best instructor ever

Sam is the best instructor ever: very patient, kind, professional, and honest. It's great taking classes with him because he helps you practice efficiently, responsibly, and safely.

19 May 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for sharing, Ana! Sam truly is an exceptional instructor — patient, kind, and focused on building strong, safe driving habits. Sounds like you're in great hands behind the wheel 🚗💪

Rated 5 out of 5 stars

Prompt reply and prompt action on a…

Prompt reply and prompt action on a request
I would recommend this service to others
Regards
Alan Brown
Perth
Customer

15 May 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks so much for your kind words, Alan! We're glad to hear you had a smooth and efficient experience with us. Your recommendation means a lot! 🚗✨

Rated 5 out of 5 stars

The effort to help the customer was top notch.

The staff went to the limit to help me.
That was very kind and appreciable.

12 May 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thank you, Saujanya! We're so happy to hear you felt supported every step of the way. 🌟 Our team is always here to make your journey as smooth and stress-free as possible — your kind words mean a lot!

Rated 5 out of 5 stars

Quick response

Quick response, very easy process and good communication.

2 May 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks, Halima! 😊 We’re so glad you found the process easy and communication smooth — that’s exactly what we aim for! 🚘✅

Rated 5 out of 5 stars

I recommend

Used service to book instructor in Sydney. Easy to book, easy to cancel. Customer service reaponds quickly. I recommend this service

11 April 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks so much, Anna! 😊 We're glad to hear you found the booking process easy and the customer support responsive. Appreciate the recommendation — wishing you all the best on the road ahead! 🚗💨

Rated 5 out of 5 stars

It was an easy process to book and my…

It was an easy process to book and my daughter loved her driving lesson.

31 March 2025
EzLicence logo

Reply from EzLicence

Hi Eammon - Thanks for the great feedback! 😊 We’re so glad to hear the booking process was easy and that your daughter enjoyed her lesson — that’s what we love to hear! 🚗💛

Rated 5 out of 5 stars

the instructors are friendly and price…

the instructors are friendly and price is reasonable,the service is great and fast

3 April 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks so much for your lovely feedback! 😊 We're glad to hear you found the service fast, the prices fair, and the instructors friendly — that’s exactly what we aim for! 🚗💬

Rated 5 out of 5 stars

Exceptional service and great customer support

I booked with Ez licences for learning lessons. Unfortunately, I couldn’t complete or continue my lessons due to some personal health issues . As per their policy no refund if the client cancelled their session. But, they listened my personal issues and agreed to transfer the credit to my daughter and I managed to change the same by myself in their dashboard. Very grateful to Ezlicence for helping me solve my issue in such a good way.

2 April 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thank you for your kind words! 😊 We're so glad we could support you during a difficult time and help transfer the credit to your daughter. We understand that unexpected things can happen, and we always do our best to find a solution that works. Wishing you all the best with your health, and we hope your daughter enjoys her driving journey with us! 🚗💙

Rated 5 out of 5 stars

This website is easy to navigate and…

This website is easy to navigate and easy to use, friendly customer team and Riz is an amazing driver instructor!!

6 January 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Monica! We’re so glad you found the website easy to use and had a great experience with our friendly team — and of course with Riz! Thanks for the lovely feedback! 🚗😊

Rated 5 out of 5 stars

EzLicence is a great service

EzLicence is a great service. I highly recommend

28 February 2025
EzLicence logo

Reply from EzLicence

Hi Linda! Thanks so much for the recommendation — we’re thrilled to hear you had a great experience with EzLicence! 🚗😊

Rated 5 out of 5 stars

Paul M ID#1052

Paul M. ID#1052 was my daughter’s instructor & he was excellent in all respects.
He was quick to respond to any enquiries, punctual & my daughter was very happy with the advice & guidance he gave her to pass her test in two weeks time. Now she is well prepared and knows exactly what to expect on the day. Thank you Paul. We would recommend you to everyone 👍🏼

21 February 2025
EzLicence logo

Reply from EzLicence

Hi Karen! Paul is certainly known for his clear guidance and helpful advice, and we’re so glad your daughter had such a positive experience. 🚗😊

Rated 5 out of 5 stars

Great company

Great company, great service. Very happy and frequently refer clients to them for business

24 February 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Adam! We’re so glad to hear you’re happy with EzLicence and we appreciate your referrals. Thanks for your support! 🚗😊

Rated 5 out of 5 stars

Very helpful/responsive customer…

Very helpful/responsive customer service.

18 February 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Nick! We’re so glad to hear you had a great experience with our customer service team. Drive safe and enjoy every journey! 🚗✨

Rated 5 out of 5 stars

VORT lessons with Sunil

Sunil is the best instructor, during the whole process he was really helpful, patient and straightforward. Due to his help and support, I have passed my VORT test in 1st attempt. Highly recommend him if you want to get improved in driving in a short timeframe!

15 February 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Kami! Huge congrats on passing your VORT test first go! 🎉 Sunil will be so proud to know his patient and straightforward approach made all the difference. Wishing you safe and fun adventures on the road! 🚗🎉

Rated 5 out of 5 stars

She loved it

She loved it
Came back far more confident

12 February 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Marie! We’re so glad EzLicence helped boost her confidence behind the wheel. That’s what it’s all about! 🚗😊

Rated 5 out of 5 stars

I highly recommend Zac as an instructor

Zac is a fantastic instructor . Friendly, informative and encouraging. I highly recommend booking with Zac to improve your driving and prepare for licence test.

13 February 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Indiana! We’re so glad EzLicence connected you with Zac—his friendly and encouraging approach really makes a difference. Drive safe and enjoy every journey! 🚗✨

Rated 5 out of 5 stars

Alex is an incredible instructor

Alex is an incredible instructor. He really helped me relax and calm down whilst driving. He is such a lovely person and I love his calming teaching style. Wouldn’t have passed without him !

12 February 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Zoe! Huge congrats on passing your test! 🎉 Alex will be so proud to know his calming teaching style made such a difference. Wishing you safe and fun adventures on the road! 🚗🎉

Rated 5 out of 5 stars

Very informative lesson

Very informative lesson. The instructor was patient and corrected my mistakes.

8 February 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Triza! We’re so glad EzLicence could connect you with an instructor who made the lesson informative and supportive. Happy driving! 🚗😊

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