EzLicence Reviews 367

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional teaching skills, patience, and supportive approach, which significantly boosts confidence. People frequently highlight the clear instructions and effective methods provided, making the learning process enjoyable and easy to understand. The overall service is often described as excellent, with many appreciating the personalized and encouraging environment created by the instructors. However, some customers encountered issues with the booking process, reporting instances where instructors did not show up for scheduled lessons or cancelled at the last minute without proper communication. A few people also mentioned problems with transparency regarding additional charges or instructors being rude when these were declined.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise instructors for their patience,... See more

User experience

Users describe positive interactions with the user experience. Many customers highlight the kindness,... See more

Instructions

Reviewers highlight positive aspects of instructions. Customers consistently praise instructors for their... See more

Booking process

People report ambiguous experiences with the booking process. Many customers express frustration with... See more

Service

Clients share positive opinions on service, often highlighting the professionalism and effectiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hassan is an incredibly experienced instructor who really knows how to bring out confidence behind the wheel. He breaks everything down into clear, practical steps and always has a handful of useful t... See more

Company replied

Rated 5 out of 5 stars

"Hey, I just wanted to give a shoutout to Fareshta - she was absolutely fantastic! I highly recommend her, she really helped me learn to drive an automatic car. We went around the car park at Gurnell,... See more

Company replied

Rated 5 out of 5 stars

Had my first driving lesson today and couldn’t have asked for a better instructor. Salim was patient all through the lesson and added 0 pressure when teaching, his training was easy to grasp, correct... See more

Company replied

Rated 5 out of 5 stars

I booked a refresher's lesson with Adam, as I hadn't driven in 7+ years and felt like I needed a little reminder before using a holiday rental car. I was a bit nervous having had such a long break, bu... See more

Company replied


Company details

  1. Driving School
  2. Drivers License Training School
  3. Online Marketplace

Written by the company

EzLicence is a marketplace that connects Driving Instructors with learner drivers. EzLicence emphasises transparency, providing people learning to drive with access to top-rated instructors and clear pricing structures. People learning to drive can browse instructors, check availability and book driving lessons in real-time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

367 reviews

5-star
4-star
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2-star
1-star

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Was very good lesson and I highly…

Was very good lesson and I highly recommend it

6 February 2026
Unprompted review
EzLicence logo

Reply from EzLicence

Thank you for your kind feedback, Anna!

We’re so pleased to hear you had a very good lesson and truly appreciate your recommendation. It means a lot to us!

Wishing you all the best on your driving journey 🚗😊

Rated 4 out of 5 stars

It was easy to find an instructor and I…

It was easy to find an instructor and I only had one lesson with him but the service was great. He was nice and for the 2 hours I had with him was great.

12 February 2026
Unprompted review
EzLicence logo

Reply from EzLicence

Thank you for your feedback, Roland!

We’re glad to hear that you found it easy to connect with an instructor and had a great experience during your lesson. It’s wonderful to know the session was enjoyable and that you felt well looked after.

We appreciate you sharing your experience and wish you all the best on your driving journey! 🚗😊

Rated 5 out of 5 stars

Very informative and professional…

Very informative and professional indemnity enjoyed my lesson.

12 February 2026
Unprompted review
EzLicence logo

Reply from EzLicence

Thank you for your lovely feedback, Lucy!

We’re glad to hear you found the lesson informative and professional, and that you enjoyed the experience. That’s exactly what we strive for in every session.

Looking forward to supporting you further on your driving journey! 🚗😊

Rated 5 out of 5 stars

Excellent

Very good, he is very patient and explains everything very well, I highly recommend him.

7 February 2026
Unprompted review
EzLicence logo

Reply from EzLicence

Thank you for your kind words!

We’re so pleased to hear that you had a great experience. Patience and clear explanations are key to building confidence, so it’s wonderful to know that made a difference for you.

We really appreciate your recommendation—wishing you all the best on your driving journey! 🚗😊

Rated 2 out of 5 stars

it's all a lie

you book a lesson, you get a booking confirmation, then the instructor calls you to say that actually they are not available at the time. You don't get a refund in money, only in EzLicence credits, but they are useless because the story above repeats with every. Single. Driver. On that app. I am at attempt 5 at the moment to get something out of the 400 pounds I sunk there.

UPD: I did eventually manage to book the lessons at a convenient time for me, it is possible! But they definitely shouldn't say "booking confirmed" when it actually isn't.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

I chose Firas from ez licence he is…

I chose Firas from ez licence he is very good instructor. He explains everything clearly and gives you the skills needed to pass your test. I highly recommend him

5 February 2026
Unprompted review
EzLicence logo

Reply from EzLicence

Thank you for your great feedback, Daniel!

We’re so glad to hear you had a positive experience with Firas. Clear explanations and building the right skills are exactly what we aim for, so it’s fantastic to know that came through.

Wishing you all the best with your driving test—thanks again for the recommendation! 🚗👏

Rated 5 out of 5 stars

My initial lesson today was a highly…

My initial lesson today was a highly positive experience. Salim proved to be an exceptionally skilled instructor, demonstrating excellent teaching methodologies and providing comprehensive guidance.

5 February 2026
Unprompted review
EzLicence logo

Reply from EzLicence

Thank you for your wonderful feedback, Farrukh!

I’m really glad to hear that your first lesson was such a positive experience. Salim takes great pride in delivering clear, supportive, and effective instruction, so it’s great to know that came through.

Looking forward to supporting you further on your driving journey—keep up the great work! 🚗

Rated 5 out of 5 stars

Best Instructor in London

Learning to drive with Salim has been really fun. He’s funny, makes the lessons enjoyable, and always makes you feel proud of your progress. I actually looked forward to every lesson and feel a lot more confident behind the wheel. I would highly recommend him.

26 January 2026
Unprompted review
EzLicence logo

Reply from EzLicence

Thank you so much for your kind words, Sahel! 😊

It’s been an absolute pleasure helping you on your driving journey. I’m really glad you enjoyed the lessons and felt your confidence grow along the way—that’s exactly what we aim for. You did an amazing job, and you should be very proud of your progress!

Wishing you all the best on the road ahead, and drive safe! 🚗💨

Rated 5 out of 5 stars

Highly recommend Gopal

Highly recommend Gopal. He is knowledgeable, calm, patient and friendly.

1 February 2026
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks so much for the recommendation, Mrs Carlin 😊 We’re really glad Gopal made your lessons feel calm, supportive, and positive. Having an instructor who’s patient and friendly can make such a difference to confidence behind the wheel. Wishing you all the best on the road ahead 🚗

Rated 5 out of 5 stars

Reliable

Reliable, professional and easy to book. At a click of a button. Very happy with the service.

1 February 2026
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the lovely feedback, Danial 😊 It’s great to hear you found the platform easy to use and the service reliable and professional. We’re glad booking lessons felt simple and stress-free for you.

Rated 5 out of 5 stars

Great instructor

Great instructor

28 January 2026
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for sharing this, Kemani 🙌 We’re happy to hear you had a positive experience. Best of luck with the rest of your driving journey.

Rated 5 out of 5 stars

Great driving instructor

Brian was a great driving instructor. Very thorough with his direction, which really helped me in feeling prepared for any scenarios during my test and as an independent driver going forward. I passed first time. Thanks Brian!

28 January 2026
Unprompted review
EzLicence logo

Reply from EzLicence

Congratulations on passing first time, Charlotte 🥳 That’s an awesome achievement. We’re so pleased Brian helped you feel prepared for your test and for driving independently going forward. Enjoy the freedom that comes with your licence and safe driving ahead.

Rated 5 out of 5 stars

Good and satisfied

Good and satisfied

22 January 2026
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks so much for the great feedback, Chike 😊 We’re really glad to hear you were satisfied with your experience and that everything went smoothly for you. Wishing you all the best as you keep building confidence on the road.

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, don't even understand their own policies

28 January 2026
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for sharing your experience, Haochen. We understand how frustrating this situation was. We’re glad we were able to resolve things with a refund, and we appreciate you taking the time to share your feedback as it helps us improve how we support learners.

Rated 5 out of 5 stars

I passed

With only a few lessons, I passed my test at Erith Driving Test Centre, which many YouTube videos say is the hardest in London. I’m very happy and grateful!

27 January 2026
Unprompted review
EzLicence logo

Reply from EzLicence

Huge congrats, Thiago – passing at one of London’s toughest test centres is a massive achievement! You should be so proud 🥳

Rated 5 out of 5 stars

My experience was brilliant

My experience was brilliant, excellent instructor and teaching method which help me learn very fast

27 January 2026
Unprompted review
EzLicence logo

Reply from EzLicence

That’s fantastic, Guy! A great instructor and clear teaching methods can make learning faster and way more enjoyable – keep up the awesome progress!

Rated 5 out of 5 stars

J’adore!

After leaving my previous instructor, I found EzLicence online and it suits me really well. It’s very easy to book lessons. I also found a very good and professional instructor. I absolutely loved the experience — five stars from me! The instructor has a very modern and clean automatic car, which is really appreciated for automatic driving lessons

26 January 2026
Unprompted review
EzLicence logo

Reply from EzLicence

We love this, Thao! Great to hear EzLicence made things easier and that you found an instructor who ticks all the boxes – professional, modern, and a great car to match ⭐

Rated 5 out of 5 stars

I had a great experience with Anja…

I had a great experience with Anja during my 11 hours of refresher sessions. Although I had driven for years previously, it was on the right (left-hand drive cars) and I hadn't driven since 2018. So I needed help polishing my skills for UK roads. Thanks to Anja, I have regained my full confidence behind the wheel.

23 January 2026
Unprompted review
EzLicence logo

Reply from EzLicence

So glad to hear Anja helped you regain your confidence, Chaeyoon! Refreshing your skills for UK roads after a break can be tough, but it sounds like you made amazing progress 🚘

Rated 5 out of 5 stars

Explains everything patient when making…

Explains everything patient when making mistakes highly recommend

23 January 2026
Unprompted review
EzLicence logo

Reply from EzLicence

Love that you felt supported, Dzastin. Having someone explain things calmly and give you room to learn makes all the difference – thanks for the recommendation!

Rated 5 out of 5 stars

Great driving instructor

Great driving instructor. I’ve learned a lot in a short space of time, and the lessons have really helped build my confidence. He’s always on time, very knowledgeable, and I’d 100% recommend him.

20 January 2026
Unprompted review
EzLicence logo

Reply from EzLicence

That’s awesome to hear, Roy! Building confidence behind the wheel is a huge win, and your instructor’s reliability and knowledge clearly made a big impact. You’re well on your way 👏

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