EzLicence Reviews 367

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional teaching skills, patience, and supportive approach, which significantly boosts confidence. People frequently highlight the clear instructions and effective methods provided, making the learning process enjoyable and easy to understand. The overall service is often described as excellent, with many appreciating the personalized and encouraging environment created by the instructors. However, some customers encountered issues with the booking process, reporting instances where instructors did not show up for scheduled lessons or cancelled at the last minute without proper communication. A few people also mentioned problems with transparency regarding additional charges or instructors being rude when these were declined.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise instructors for their patience,... See more

User experience

Users describe positive interactions with the user experience. Many customers highlight the kindness,... See more

Instructions

Reviewers highlight positive aspects of instructions. Customers consistently praise instructors for their... See more

Booking process

People report ambiguous experiences with the booking process. Many customers express frustration with... See more

Service

Clients share positive opinions on service, often highlighting the professionalism and effectiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hassan is an incredibly experienced instructor who really knows how to bring out confidence behind the wheel. He breaks everything down into clear, practical steps and always has a handful of useful t... See more

Company replied

Rated 5 out of 5 stars

"Hey, I just wanted to give a shoutout to Fareshta - she was absolutely fantastic! I highly recommend her, she really helped me learn to drive an automatic car. We went around the car park at Gurnell,... See more

Company replied

Rated 5 out of 5 stars

Had my first driving lesson today and couldn’t have asked for a better instructor. Salim was patient all through the lesson and added 0 pressure when teaching, his training was easy to grasp, correct... See more

Company replied

Rated 5 out of 5 stars

I booked a refresher's lesson with Adam, as I hadn't driven in 7+ years and felt like I needed a little reminder before using a holiday rental car. I was a bit nervous having had such a long break, bu... See more

Company replied


Company details

  1. Driving School
  2. Drivers License Training School
  3. Online Marketplace

Written by the company

EzLicence is a marketplace that connects Driving Instructors with learner drivers. EzLicence emphasises transparency, providing people learning to drive with access to top-rated instructors and clear pricing structures. People learning to drive can browse instructors, check availability and book driving lessons in real-time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

367 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Customer service

Having had my 1st client through them I was not sure how the payment process worked. I was pleasantly surprised with the quick response from them explaining how it works.

27 August 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the feedback! We're glad our team could clear things up quickly - we're always here to make things as smooth as possible for instructors and learners alike.

Rated 5 out of 5 stars

I felt at ease and comfatble and the…

I felt at ease and comfatble and the instructors mannerisms and approach was good I didnt feel awkward or anything and enjoyed the lesson

8 August 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks Louise! We're so happy to hear you felt comfortable during your lesson - that's exactly how learning to drive should feel. Great to know the instructor’s approach helped make it a relaxed and enjoyable experience 😊

Rated 5 out of 5 stars

Excellent and professional driving…

Excellent and professional driving instructing.

23 August 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for your kind words! We're glad to hear you had a professional and positive experience - wishing you continued success on your driving journey!

Rated 5 out of 5 stars

When I went on the main road with Gaz

When I went on the main road with Gaz, I felt relaxed and comfortable because of the way he teaches. He is highly qualified and explains things really well, which makes it easy to understand what I’m doing right and what I need to improve on. I like that he doesn’t put pressure on you or make you feel nervous. Instead, he goes through your mistakes calmly and shows you how to learn from them, which has helped me improve a lot. I feel confident driving with him because I know I’m being guided properly. On top of that, he has a good sense of humour, which makes the lessons enjoyable as well as useful. Overall, I think Gaz is a funny, supportive, and very good driving instructor.

19 August 2025
Unprompted review
EzLicence logo

Reply from EzLicence

What an awesome review – thank you! It's great to hear how confident and relaxed you felt with Gaz. His calm, clear approach and sense of humour really help learners build skills without the stress. So glad you're enjoying your lessons and seeing real progress! 🚗👏

Rated 5 out of 5 stars

Prem is a great instructor

Great Instructor, by the end of the lesson I have so much more confidence and the lesson is so enjoyable

13 August 2025
Unprompted review
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Reply from EzLicence

Sounds like Prem really helped boost your confidence, Arham! Great to hear the lesson was both enjoyable and productive – that’s exactly how learning to drive should feel 🚗💨

Rated 5 out of 5 stars

10/10 instructor

Was very patient and understanding, highly recommend.

12 August 2025
Unprompted review
EzLicence logo

Reply from EzLicence

So glad to hear you had such a positive experience with your instructor! Patience and understanding make all the difference in helping learners feel confident on the road :car:

Rated 5 out of 5 stars

so far so good

so far so good - first time using this website but working out ok

8 August 2025
Unprompted review
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Reply from EzLicence

Hi Diana - glad to hear your first experience with EzLicence is going well so far. Here’s to smooth bookings and great lessons ahead! 🚗

Rated 5 out of 5 stars

Today was my first day to learn driving…

Today was my first day to learn driving & Really I learned a lot from ( Paul)
He was very Kind & made every things Smooth .Looking forward to my next lesson & certainly I will Recommend him to all of my Friends.Rabah

6 August 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for sharing your first-lesson experience, Rabah! It’s fantastic to hear that Paul made everything feel smooth and easy. Starting out can be nerve-wracking, but having a kind and supportive instructor makes all the difference. Can’t wait to see how you progress 🚗💪

Rated 5 out of 5 stars

Godfrey was different to my previous instructors.

Godfrey explained everything well in my first lesson with him, we kept going over what I needed to do until I was able to. He was patient and didn’t make me feel uncomfortable. Will definitely book him again . :-)

4 August 2025
Unprompted review
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Reply from EzLicence

Thanks for sharing, Røkí! It's fantastic to hear how supportive and patient Godfrey was — sounds like he really helped things click for you. Great to know you felt comfortable and confident throughout your lesson 😊

Rated 5 out of 5 stars

I recently passed my driving test

I recently passed my driving test. I've been taking lessons with Imran and his wife Riffat for some time and they have been supportive and helpful through multiple test attempts. They have been amazing and I would recommend them to anyone who wants to learn to drive properly.

28 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Amazing news, Ashael - huge congratulations on passing your test! 🥳 It's fantastic to hear how supportive Imran and Riffat have been through your journey, especially over multiple attempts. Their guidance clearly made a big difference, and your persistence has paid off. Enjoy the freedom of the road ahead! 🚗

Rated 5 out of 5 stars

Recommend him so much

Recommend him so much, if you are confident in driving already sachin is the best guy there is, chill, humble, teaches well and makes you learn from your mistakes, if your new at driving let him know and it is guaranteed he will teach you properly to get use to his car, the controls etc. Fun guy to talk to and very knowledgeable. I have 2 more lessons with him but already feel confident passing my test with just doing my first 2 hours with him. He also sends you stuff you need to revise on and remember, as in he gives you homework to remember which is very key most instructors do not do that but he sends eberything you need to know, gives you an app to help improve your knowledge. Looking foward to our next lesson Sachin wish it was sooner. 5 STARS 1000000% Recommend him!

24 July 2025
Unprompted review
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Reply from EzLicence

Wow, Adam! That’s incredible feedback – sounds like Sachin is doing an amazing job helping you build confidence and giving you all the tools to succeed. Best of luck with your next lessons and your test – you’ve got this! 🚗✅

Rated 1 out of 5 stars

the support team is shocking

the support team is shocking , won’t give a refund even though i wanted to cancel the booking within 24 hours. wrote another message to the support team and they ignored it. honestly a scam.

25 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Saint, we’re sorry to hear about your experience. Our support team operates Monday to Friday and replies as quickly as possible during business hours, but there can be a short delay if a request comes through on the weekend. Refunds and cancellations are handled under our booking policy, but if you haven’t received a reply yet, please try submitting your request again here: https://support.ezlicence.co.uk/hc/en-gb/requests/new?ticket_form_id=21427631370265

Rated 5 out of 5 stars

Easy instructor booking

Easy instructor booking, no additional cost except what is shown.

20 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for sharing, Ankit! We’re glad you found the booking process simple and transparent. Wishing you a smooth and successful driving journey! 🚗

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely Amazing Driving…

⭐️⭐️⭐️⭐️⭐️ Absolutely Amazing Driving Instructor!

I honestly couldn’t have asked for a better driving instructor! She was incredibly helpful, patient, and supportive every step of the way. From day one, she made me feel comfortable and confident behind the wheel. Her teaching style is clear, calm, and super encouraging — she never gave up on me, even when I doubted myself.

She explained everything so well, always tailored lessons to my pace, and genuinely cared about my progress. Thanks to her guidance, I not only passed my test but also feel like a safe and responsible driver.

She’s truly amazing, and I’m so grateful to have learned from her. I would highly recommend her to anyone learning to drive — she’s the best!

23 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thank you for sharing such amazing feedback! It’s fantastic to hear how supported and confident you felt throughout your lessons. Your instructor’s patience and clear guidance really shone through, and it’s wonderful that you now feel like a safe, responsible driver. Huge congratulations on passing your test 🎉 and welcome to the road ahead – enjoy every moment of your new independence!

Rated 5 out of 5 stars

Too good

Very helpful, very supportive, very calm and easygoing. I had fun learning with him. I highly recommend him as your instructor if you are having doubts choosing your instructor.

20 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for sharing, Binod! It’s awesome to hear your instructor made learning fun, calm, and stress-free. That kind of support really makes a difference. Great job on your progress, and best of luck on the road ahead! 🚗✅

Rated 5 out of 5 stars

Easy to navigate the website

Easy to navigate the website, convenient and helpful

20 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the feedback, V.N.! We’re glad you found the website easy to use and helpful – making the process simple and convenient is what we’re all about ✅

Rated 1 out of 5 stars

Gift voucher scam

Why cant gift vouchers be included in discounts for packages? When there's $50 left on gift vouchers, why can't learners top up cash to use it for a lesson, instead of not being able to utilise the money at all? Gift vouchers are money still.Such a scam!

17 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Hi Ria Al, thank you for sharing your feedback. We understand how important it is to make full use of your gift vouchers. As our support team explained during your recent chat, you can absolutely top up any remaining balance to book lessons. While gift vouchers can’t be applied towards discounted packages, they can be used for standard lessons at any time.
If you need any clarification or further assistance, please reply directly to our support team — they’ll be happy to help you get this sorted quickly.

Rated 5 out of 5 stars

Experience driver

Very experienced and helpful driver.

15 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for sharing your experience! Laxman is fantastic - having a skilled and supportive instructor makes such a big difference in building confidence on the road. 🚗 Keep up the great work on your driving journey!

Rated 5 out of 5 stars

Had instructor called Harold

Had instructor called Harold, had an amazing time, very professional and puts you at ease

13 July 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for sharing your experience, Tim! Harold is fantastic at creating a calm and professional learning environment, so it’s great to hear you felt at ease. Wishing you all the best as you continue your driving journey! 🚗

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