EMU Australia Reviews 792

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly highlighting the genuine sheepskin, comfort, and warmth of the footwear. Many people appreciate the excellent customer service, noting quick assistance and professional handling of inquiries. The ordering process is frequently described as easy, with fast shipping and efficient delivery. However, some customers also noted issues with delivery and customer service, including slow updates, incorrect sizes being sent, or difficulties with returns and exchanges. A few people experienced manufacturing defects, such as seams coming apart or wool wearing down prematurely, even with light use.

What people talk about most

Product

Clients share positive opinions on product quality, frequently describing items as high-quality, comfortable,... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast transaction and... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Very high quality product - comfortable and well made. I’ve been wearing my EMU Australia men’s sheepskin slippers daily and they’re honestly the most comfortable pair I’ve ever owned. T... See more

Rated 5 out of 5 stars

Very quick shipping, had a great experience from beginning to end. Most of all love the quality of my boots. As a first time EMU customer these boots are waaaaaaay better than my uggs. Purchased a sec... See more

Rated 5 out of 5 stars

The package arrived as per set expectations. I was skeptical to buy at first but decided to give it a try and I’m glad I did. The product is made of genuine sheepskin from Australia and you can defini... See more

Rated 5 out of 5 stars

Love the quality of the items I received as well as the customer service! I purchased earmuff, boots, and leather gloves. The items are all very beautiful, warm, and the boots are water resistant.... See more


Company details

  1. Shoe Store
  2. Fashion Accessories Store

Written by the company

Established out of Jacksons Tannery, which began in 1948, EMU Australia produce Footwear and accessories crafted from all-natural materials. EMU Australia can be found in stores in many Countries around the world. Our Global site www.emuaustralia.com ships to the Northern Hemisphere and we have local warehouses in the UK, Holland, USA and Canada all with fast and free shipping. Our Australian website www.emuaustralia.com.au ships from Australia, to Australia, New Zealand and Asia.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

792 reviews

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Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Fast postage

Fast postage - great service.
I still have the high heeled boots *Cooma Suede* I love them and wish I could get another pair, I have worn them every winter.
I know these new ones won't live up to my coomas but still comfortable and wearable.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

I like the products

I like the products. They are well made. The sale price really help. Customer Service responds quickly. The only problem is I couldn't find direct phone number anywhere which is annoying. Sometimes I have a quick question and getting the answer right away would really help.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Most Comfortable and Beautiful

⭐⭐⭐⭐⭐
Very high quality product - comfortable and well made.

I’ve been wearing my EMU Australia men’s sheepskin slippers daily and they’re honestly the most comfortable pair I’ve ever owned. The genuine Australian sheepskin lining feels like walking on a cloud—super soft, warm in winter, yet breathable enough that my feet don’t overheat. They slip on and off easily, stay put with the sturdy sole. True to size and excellent quality.

If you’re on the fence, just buy them—you won’t regret it! Highly recommend.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Emu sandals

Very speedy delivery . The quality and comfort is excellent. Gorgeous sandals

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

The experience I had through getting ugg boots for my grandchildren for Easter was absolutely fantastic.
From ordering and the tracking experience.
We received the products early and the grandchildren loved them.
I would order again through this company and I have told family and friends about the experience and product as well.
Thanks
Kind Regards
Jane Harrington
Barmera 5345
South Australia
😀😀😀😀😀😀

12 April 2026

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