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Review summary

Created with AI, based on recent reviews

Looking at 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness in improving skin health and appearance. Many people appreciate the excellent customer service, highlighting the team's helpfulness, efficiency, and willingness to resolve issues. The ordering process is frequently described as straightforward and the delivery service as very fast and reliable. However, some customers also noted issues with product packaging, mentioning that it can be wasteful or difficult to use, particularly with moisturizers. A few people experienced problems with incorrect orders or delayed deliveries, and some expressed frustration with the inability to modify subscription orders or use rewards on certain purchases.

What people talk about most

Product

Users describe positive interactions with product, consistently praising their effectiveness and high... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the effectiveness of the products,... See more

Customer service

Consumers find customer service to be positive. Many reviewers consistently praise the customer service team... See more

Order

Clients share positive opinions on order. Many customers praise the straightforward ordering process and fast... See more

Delivery service

Reviewers mention positive feedback about delivery service, often highlighting fast and efficient delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Dr Sam’s since mid December & have really noticed a brightness & freshness to my skin plus drastically reduced redness that has given me the confidence to go bare faced most days. I tr... See more

Rated 5 out of 5 stars

Ordered already couple of times from Dr Sam's website. Very fast delivery, perfect package. I really like her's products, I have very sensitive, rosacea prone skin. Also with order I always got 2 free... See more

Rated 5 out of 5 stars

Ordered already twice from Dr Sam's website. Very fast delivery, you can select two samples to your order. Products are excellent, high quality, no nonsense (fragrance, essential oils etc). Highly rec... See more

Rated 5 out of 5 stars

Dr Sam’s has truly changed my life. I’ve gone from heavy duty antibiotics (tablet and topical) to control rosacea to being completely antibiotic free. The website is so easy to use and points really d... See more


4.7

Excellent

TrustScore 4.5 out of 5

704 reviews

5-star
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1-star

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Seamless Experience

My shopping experience is always super seamless when I visit the Dr Sam's website. I also get a number of notifications to update me on the stages of the shipping process so I know exactly when to expect my delivery. Of course it helps that the product itself is wonderful (Dr Sam's Moisturiser Intense)!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Started using dr sams cleanser a couple…

Started using dr sams cleanser a couple months ago really cleared up my hormonal acne that i struggled with for such a long time. When i had issues with my package not being delivered i reached out to them and they replied on the same day. Really good brand and def worth the money

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Skincare

I'm very happy with all the products I've bought so far. Until now, I haven't used SPF in my daily routine because I kept getting breakouts. My favorite product is the daily sunscreen which really surprised me.

4 January 2026
Unprompted review
Rated 2 out of 5 stars

unsure.

I'm not sure if I did something incorrectly but I haven't recieved my parcel for an order that was £50. I ordered it roughly about the end of last week or start of this week and ive had nothing delivered as far as im aware.

29 December 2025
Unprompted review
Dr Sam's logo

Reply from Dr Sam's

Hi Julie, thank you for getting in touch. We're very sorry to hear that you haven't received your order. If you could please get in touch with us on hello@drsambunting.com with your order number, and from the email address used to place the order, we would love to help.
We look forward to hearing from you soon!

Rated 5 out of 5 stars

Great products and customers service!

Amazing customer service! It was my second time ordering from here. Everything was going well until the shipping company lost my package. I immediately contacted the customer service and they helped me through the whole process. Even though it took quite a while, in the end they sent me a replacement order with no additional cost. So I did not mind the long wait. I absolutely love their products and with such great service I will happily come back :)

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Fast customer service response

I had a query about a gift voucher that I received and even though it was Sunday - I received a really prompt reply this morning and was able to sort out my problem

29 December 2025
Unprompted review
Rated 5 out of 5 stars

I have noticed the redness calm down on…

I have noticed the redness calm down on my face since using this product. Its quite hydrating too. It has evened out my complexion and really helps with marks and spots too. I have eczema so I am very strict with what I use on my skin and this product has become a staple in my skin care routine.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

The customer support team was…

The customer support team was incredibly kind, courteous, and genuinely caring. They went out of their way to help and made me feel truly valued and supported throughout the entire process. It was honestly the best customer service experience I’ve ever had, and their warmth and attentiveness made a lasting impression.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

I have been using dr Sam bunting…

I have been using dr Sam bunting products for some good time and have always thought them excellent and the products actually do work unlike others that give false promises, I did have a query that needed sorting out and they went beyond and above to rectify the issue , their customer service is excellent and very helpful, Also their range of skincare from a leading dermatologist cannot be beaten .

13 December 2025
Unprompted review

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