Douglas & Gordon Reviews 316

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and proactive approach, making stressful situations like moving much easier. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and efficient handling of their needs. Reviewers are particularly impressed with the quick response times and the smooth overall process, often noting the agents' deep knowledge of the market and their ability to find suitable properties. However, some people were dissatisfied with communication, mentioning unreturned messages and a lack of response to inquiries. A few other people also felt that the support was terrible, citing issues with the condition of some properties upon moving in and agents being based in other countries, leading to difficulties.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism, efficiency,... See more

Customer service

People report positive experiences with customer service. Many customers highlight the helpfulness,... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the promptness and... See more

Location

Users describe positive interactions with location. Many customers found properties that perfectly matched... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thanks to Max Giddins at Douglas & Gordon for helping me and my partner find the perfect pet-friendly flat recently. He went above and beyond to help us out, kept us updated regularly throughou... See more

Company replied

Rated 5 out of 5 stars

We are extremely grateful to our estate agent, Rob Stanley, for seeing us through the sale and completion of our flat in a tough market. His wealth of experience, good humour, tact and professionalism... See more

Company replied

Rated 5 out of 5 stars

In the mist of finding a rental in London, we came across a property listed by Douglas & Gordon, who very promptly booked us in for a viewing. Catalina was the person who we were in contact with and s... See more

Company replied

Rated 5 out of 5 stars

We would like to highly recommend Nick Darragh if you’re selling your Putney property. Nick is trustworthy, resilient and available to communicate without delay. Although we faced some major hiccups d... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

Ever since we opened our first office off Sloane Square in 1958 we’ve been dedicated to giving our customers the confidence to make life-changing decisions with certainty and peace of mind. Inspiring confidence is what we do. It's what gets us out of bed each morning. It pushes us to constantly innovate so we can provide property services that go further, dig deeper and get better results for our London clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

316 reviews

5-star
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1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great experience renting a property with Kelley

We had a fantastic experience with Kelley Doyle during our search, and eventual move to a rental property.
From the very start Kelley was super speedy in all the correspondence, replying to emails/whatsapps at all hours of the day. Connecting via WhatsApp helped make the process very efficient.
I personally really appreciated Kelley's proactive support and guidance - it really helped make the whole process less stressful, always knowing what the status was and being on hand to answer any questions we had.
I highly recommend D&G based from our experience.

4 February 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Barbara, we are so happy to hear Kelley was able to help you. She is a superstar and we really value your review. Thank you, D&G

Rated 5 out of 5 stars

Catalina Ronchal is the best real…

Catalina Ronchal is the best real estate agent in London. Very open, efficient and nice. She helped me find the flat to rent that I am very happy about.

1 February 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Maria, Catalina is a true professional and we are so glad to hear you were able to find the perfect flat. We look forward to being able to help you again in the future! D&G

Rated 5 out of 5 stars

If only every estate agent was like Tom Yeomanson

If only every estate agent was like Tom Yeomanson. I couldn't fault the support he gave, from first meeting right through to the final legal documents. Tom will always be honest with you, supporting you along the process with his knowledge and makes sure that both buyer & seller are happy along the way. I wouldn't hestitate to recommend Tom to any of my family or friends. Honestly the best decision I made was chosing Tom, he made what is normally quite a stressful process feel a lot easier to cope with!

28 January 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Sophie, Tom is one in a million! Ha has years of experience and a very cool head on him. He is an exceptional estate agent and we are glad you agree! Thank you for taking the time to leave a review. Best wishes, D&G!

Rated 5 out of 5 stars

Catalina was fantastic in helping us…

Catalina was fantastic in helping us find a place in the battersea area. Very responsive and happy to help us! Look forward to living in the place we found.

4 January 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Jack, we hope you are enjoying your new home. thank you for taking time to leave us a review. We really appreciate it. Best wishes, D&G

Rated 5 out of 5 stars

5 Stars for These Superstars

I dealt with Kelley and Catalina throughout the entire lettings process. They were extremely helpful and responsive. Answering all my questions quickly and were both extremely knowledgeable about the market.

Thank you girls!!

14 January 2025
Unprompted review
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Reply from Douglas & Gordon

We are so glad to have been able to assist you! We look forward to helping you again in the future! D&G

Rated 5 out of 5 stars

Brilliant & energetic team

The energy of the D&G team is brilliant, as a landlord I use both the sales and lettings departments. A few months ago, Catalina swiftly found some fantastic tenants for a 2 bed in SW11, the deal went through so smoothly, leaving both me as a landlord super happy together with satisfied tenants. Great job, Cati! Keep up the good work D&G!

24 June 2024
Unprompted review
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Reply from Douglas & Gordon

Well this is exactly the sort of feedback we love to hear! Catalina is a true professional and our lettings team love to go the extra mile. We hope to help you again in the future Fiona. Best wishes, D&G

Rated 5 out of 5 stars

The best experience

The best experience. Super friendly and reliable - any issues were resolved with ease due to the great communication!

3 January 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Lucy, this is so wonderful to hear! Thank you for taking the time to leave a review. Best wishes, D&G

Rated 5 out of 5 stars

Excellent service from the agency and…

Excellent service from the agency and Danielle. I was chauffeured to the locations and there was follow up as agreed. The agent addressed all my queries.

21 December 2024
Unprompted review
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Reply from Douglas & Gordon

Dear Taz, We love hearing about your experience and we are very glad to have been able to help you. Best wishes, D&G

Rated 5 out of 5 stars

I had the pleasure of working with Catalina!

I had the pleasure of working with Catalina on my flat search and I couldn’t recommend working with her more. She was incredibly professional, attentive, and truly went above and beyond to understand my needs - not to mention her knowledge of the market and ability to find the perfect options saved me so much time and stress. Thank you Catalina!

13 January 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Nikki, we pride ourselves in going the extra mile in our business. Catalina will be very grateful for your recognition of this. She is a superstar! Thanks for taking the time to leave a review. D&G

Rated 5 out of 5 stars

I had such a fantastic experience with…

I had such a fantastic experience with Kelley, she was brilliant from start to finish. She was professional and attentive. Her quick responses and availability made the whole process stress-free. I am absolutely delighted with my rental and can’t thank her enough!

20 January 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Jane,
So glad to hear Kelley made your search stress free. We hope you are enjoying your new home! D&G

Rated 5 out of 5 stars

Would add an extra star if I could

Would add an extra star if I could. Catalina looked after me so well and was able to find the perfect home for my needs. She made me feel heard and was very practical in her approach.

20 December 2024
Unprompted review
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Reply from Douglas & Gordon

Dear Aiesha, Catalina will be very happy to hear your review. Thank you for taking the time to leave it. We really appreciate it! D&G

Rated 5 out of 5 stars

I had the pleasure of working with…


I had the pleasure of working with Kelley while searching for a rental in London, and she was outstanding from start to finish. She understood exactly what we were looking for and went above and beyond to find our perfect flat. I couldn’t recommend her more highly—D&G are lucky to have such an exceptional Realtor on their team.

16 January 2025
Unprompted review
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Reply from Douglas & Gordon

Thank you so much for taking the time to share your experience.

We’re really pleased to hear that Kelley supported you so thoroughly throughout your rental search and took the time to truly understand what you were looking for. Going above and beyond to help clients find the right home is exactly what we strive for at D&G, and it’s great to know that came through in your experience.

We’ll be sure to pass on your kind words to Kelley. Thank you again for the recommendation.

Best wishes,
The D&G Team

Rated 5 out of 5 stars

Five stars for sure

Kelly was great, amazing experience!! Highly recommend

17 January 2025
Unprompted review
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Reply from Douglas & Gordon

Thank you so much, Zoe, for the five-star review.

We’re delighted to hear you had such a positive experience and that Kelly made such a strong impression. Your recommendation means a great deal to us, and we’ll be sure to share your feedback with her.

Best wishes,
The D&G Team

Rated 5 out of 5 stars

Kelley was great

22 January 2025
Unprompted review
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Reply from Douglas & Gordon

Thank you, Jack.

We’re glad to hear you had a great experience with Kelley. We’ll be sure to pass on your feedback to her.

Best wishes,
The D&G Team

Rated 5 out of 5 stars

Kelley was great!

21 January 2025
Unprompted review
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Reply from Douglas & Gordon

Thank you, Richard, for your feedback.

We’re pleased to hear you had a great experience with Kelley.

Best wishes,
The D&G Team

Rated 5 out of 5 stars

Kelley was great!

22 January 2025
Unprompted review
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Reply from Douglas & Gordon

Thank you, Mark, for taking the time to leave a review.

We’re glad to hear you had a great experience with Kelley.

Thanks again for choosing D&G.

Best wishes,
The D&G Team

Rated 5 out of 5 stars

Great Experience with Kelley Doyle

My flatmate and I were struggling to find a flat in London and Kelley was extremely helpful and supportive! Super kind and attentive, would definitely recommend!

20 December 2024
Unprompted review
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Reply from Douglas & Gordon

Thank you so much, Victoria, for your kind review.

We’re really pleased to hear that Kelley was able to support you and your flatmate during what can be a challenging search. Being attentive, supportive and genuinely helpful is exactly the experience we aim to deliver, and it’s great to know Kelley made such a positive difference.

Thank you for the recommendation and for choosing D&G.

Best wishes,

Rated 4 out of 5 stars

We worked with Ciarnan Spellman

We worked with Ciarnan Spellman. He helped us find accommodation and navigate through the hassles of registration and initial problems. He was always in touch and patient with everything. I recommend him!

18 January 2025
Unprompted review
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Reply from Douglas & Gordon

Thank you so much, Olena, for taking the time to share your experience.

We’re delighted to hear that Ciarnan was able to support you through every step, from finding the right home to navigating the registration process and early logistics. Being responsive, patient and hands-on is exactly how we aim to support our clients, especially during what can be a complex move.

Thank you for the recommendation and for choosing D&G.

Best wishes,
The D&G Team

Rated 4 out of 5 stars

Great support

I think Douglas and Gordon deals with really beautiful flats.
When I tried to make an offer though, the system didn’t allow me to sign in. But Danielle really tried to help me and spoke to the landlord. I didn’t get the flat in the end but she kept suggesting me other listings and kept following up. I truly appreciate her support.
I’d recommend D&G.

6 January 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Yukiko, Thank you for taking the time to leave us a review. So happy that Danielle was able to support you through the process. We hope to help you again in the future. D&G

Rated 5 out of 5 stars

Catalina was incredibly helpful and…

Catalina was incredibly helpful and went out of her way to help with great communication, responsiveness and great energy! I really appreciate Catalina’s help as she made my flat search and entire process so easy and smooth.

15 November 2024
Unprompted review
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Reply from Douglas & Gordon

Thank you so much, Megan, for your kind words.

We’re really pleased to hear that Catalina made your flat search such a smooth and positive experience. Clear communication, responsiveness and genuine care are exactly what we aim to deliver, and it’s great to know that this came through at every stage of the process.

Thank you for choosing D&G, and we wish you every happiness in your new home.

Best wishes,
The D&G Team

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