Railcard Reviews 23

I purchased a disabled railcard for my daughter, she travel to and from our home and college daily. I buy a mpronthly ticket for her, we were told about this card to get discounted travel. We purchased the card in March 2026, unfortunaly it arrived when we were leaving to go abroad, with all that going on we misplaced the card hence when we returned i paid more money for a reeplacement card. We are now at the end of April, so her monthly ticket had already been bought, which ran ouy 6th May so this was the first time we could use the disabled diiscount. She went to buy her monthly ticket to be told she cant have the discount on a season ticket, i didnt know thats what it is called, so now we have paid out for the card and still have to pay full price for her monthly ticket, instead of saving us money it has cost us extra, I contacted the customer service line spoke to Shirley who told me i cant have a refund as i bought more than 30days ago. This is outragous , no goodwill no understanding nothing im disgusted

I like the railcard, as it gives good discount on tickets.
I don't like the partners they team up with, that's to say, Virgin Wines. If you do take up the offer which seems good value, BE VERY AWARE.
By agreeing, they sign you up to a monthly £30 subscription!!!
I found this out when I took the offer, plus the "Free" bottle of Châteauneuf-Du-Pape worth £36:99 was not in the box!! It to as replaced by a cheap bottle of Prosecco.
All being returned tomorrow, after their underhand conduct.

Not sure why there are negative reviews re the Disabled Persons Railcard. It's excellent value, easy and quick to obtain if you provide evidence of entitlement and they remind you when it is time to renew. Using it is extremely straightforward and they provide (possibly too many) special offers.

Depsite secure evidence given the applaiction was rejected they were fast enough to take my money.
Best driving in case the train crashes or is delayed.
Bet I don't get my money back.!
It was the same person who rejected the application best to drive avoid at all costs and save time money and Isidora Pereira from the rail card team should be investigated.

I'm trying to apply for a disabled person railcard. They say you can have it in day's, what Rubbish!
I've sent a photo of my medication more than once, a letter from the DVLA saying I can't drive yet this is not enough. What are these people on!? If you suffer from anything the last thing you need is stress. That's all they've caused me.
They obviously don't have heart's, I thought they're supposed to help people!?

Digital card wouldn't download. Tried on 3 different phones which are recent models, both Apple and Samsung brands. Was informed it was not their fault!! Had to cancel digital card and re-order a physical plastic card. Although I had placed the initial order a month in advance of our trip, because of all the messing around with Railcard I had to pay £6.85 to have it specially delivered in time for our trip. The unnecessary hassle and the extra money we had to pay means I wouldn't recommend them to anyone !!

On 21st May 2025 my disabled daughter applied online via Trainline for a Disabled Persons 3 year Railcard, included her PIP details and a headshot, and paid £54.

She received a order number and payment reference number but the order still hasn't turned up. When I contact Trainline, they tell me that they have nothing to do with Railcard - and yet this was our starting point. I don't know who to contact but, encouraged by one of your reviewers below, I shall ring Railcard and see what they have to say.

I have severe hearing problems and dont understand foreign accents so the tel helpline is useless. I keep getting told by online help to go to a homepage. What homepage, where, So what complete numbskull designs thes sites without testing if they actually work for whom they are designed. Worthless arrogant overpaid numbskulls.

Discriminatory treatment by Railcard. One of the criteria for applying for a disabled railcard is hearing aid wearer. Documents supposedly required are copy of your hearing prescription or battery book. Specsavers have contract with NHS but battery books are outdated and no longer issued. Their prescription is the audiogram which is refused by Railcard, so impossible to get a new Disabled Railcard. If you wear hearing aids and already possess a Disabled Railcard you can renew easily enough without this proof. One star is really too much but unfortunately no stars are not an option.

I applied for a disabled person railcard. It only took 6 days to arrive. I had a problem with the website so I rang them,I have to say the young lady I spoke to was absolutely brilliant she explained everything to me and then she sorted my problem sadly I didn't write her name down but the overall experience was excellent service. Thank you

Ordered a railcard which did not arrive. After 2 weeks and 2 cancelled trips I decided to phone customer services.
They said there was technical error and my railcard would never be sent without me having phoned. They have now ordered a replacement which could take another 10 days to arrive. That means I’ve lost 1 month already before I even get the card.
Extremely poor experience.

Really bad Customer service, Im disgusted with them, really bullies,Like a Mafia, They dont answer, who can we complain too,I feel sorry for all the disabled people who need help, Im writing to my MP.

My railcard was renewed to a date over 3 weeks short of renewal.
Apparently there are zero options for sorting this in the UK. As previously cited everything is now done via a call centre in Mumbai.
They make ridiculous suggestions re resolving the issue, eg cut the incorrect card up,pay for postage & walk to a posting facility. Then ring them for proof of receipt. Im disabled! Walking is out of the question! Then wait for the refund. Then pay & order a new card again. Ridiculous solution to their error, all delivered with insincere tones of 'nothing else can be done'
They have fleeced me out of 3 weeks worth of possible travel with no genuine solution or apology.

Ordered a disabled railcard with all the proof. They never contacted me and this was back in August 2024. Today, I got an email stating the card has been cancelled and refunded due to proof not sent. But it was sent you can't order without the proof. I emailed them weeks ago to ask where the card was and they never even responded.
If they actually looked at an application correctly they would have seen the proof.
Can't recommend and appalling customer service, well it's non existent.

Lost a star - because of the promotion of a rip-off cash back company promotion after your complete your purchase. DONT FOLLOW THIS LINK!!!

I renewed my rail card Sunday morning one of the staff name Intkab sort out my rail card on the phone . He is such a very nice man and very polite and explained me very nice and I am very pleased and give him 5 STAR 🌟 🌟 🌟 🌟 🌟

Took over 3 weeks for them to send my Railcard to me - so Railcard only useable for 2 years, 11 months and a few days. Queried this on phone and discovered that UK Railcard calls are now handled in INDIA by people with poor knowledge of UK geography and mail services.
They were VERY UHhelpful - while of course telling me how they are trying to help me!
Implying it is somhow my fault that Royal Mail did not deliver on time - asking if I have been out of my home in the last 3 weeks etc.
The untracked letter fits through a letterbox no problems and was received today on 1st delivery attempt!
They now want me to get a friend to take a photo of my cut up railcard and send it to them before they will cancel the card so I can get my money back to order a new one.
Gave up at that point with steam coming out of my ears!

First time applying for a Disabled Persons Railcard, and after the documents required were clarified by email, I was given a reference number and directed to a call centre in Mumbai.

The operative spoke good, clear English, explained the processes and timing involved, took my payment and arranged for a (plastic) card to be issued. My preference over digital.

This was on Sunday and my card arrived yesterday (Thursday).

A smooth and seamless process.

Ordered and paid to renew my railcard in plenty of time. 15 days before it ran out. Said it would be with me in up to 10 days. Had extra days just in case of a delay. Already booked and paid for new train journey . Rang today to find they have not even dealt with it. Quick enough to take your money. Explained I had booked a journey would my card be with me before I go. Cant guarantee it unless you pay for fast delivery. Another £6. Said no. Wanted to send me a digital one which I have no idea about and don't know what I do with it. No help with regards this. I don't do technology. I asked for a normal plastic card. Poor service. Especially for disabled people. Last time I do this. Will look into coach companies. I see they don't reply to poor service and apologise either. Please do not trust this company and ring and check they have bothered to do your railcard......

Have just found out , when you apply you get a cash back offer for your purchase, they ask you to tick a box for before completing purchase , which subscribes you to a company called complete save who take £15 pound a month from your account , this is encripted into smallprint, no emails or details of account from complete save, bank new strait away who this company is and said we will block debits and refer you to fraud department, ,had taken a total of £180 from my account, on trust pilot completesave have 94% bad reviews for doing likewise to others, why disabledrailcard have a company who target the vunerable attached to there applications, disgusting.