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De Schoenenfabriek Reviews 1,578

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TrustScore 4.5 out of 5

4.6

Shoe Store
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See what reviewers are saying

Rated 5 out of 5 stars

Customer service was highly efficient and resolved my issue quickly. My parcel had been stuck, but I received it within two working days. I am glad with service,

Rated 5 out of 5 stars

Good selection of shoes. Delivery initially said it would take over 10 days because the shoes were coming from a suppliers warehouse but they actually got delivered after about 5 days. Returns process... See more

Rated 5 out of 5 stars

Na de teleurstellende mail dat levering niet voor 29 april zou plaatsvinden was er opeens out of the blue een mail van PostNL van levering op 24 april…

Rated 5 out of 5 stars

After 8 years, me first pair slippers had failed. Immediately ordered new ones at De Schoenenfabriek and the next day I am enjoying them again. Great service!

Company details

  1. Shoe Store
  2. Clothing Store

About De Schoenenfabriek

Written by the company

✓ Gratis verzending vanaf €50
✓ Gratis retourneren
✓ Achteraf betalen

U vindt een ruim assortiment aan sneakers, laarzen, veterschoenen, pumps, slippers, ballerina’s, geklede schoenen, sandalen en kleding voor dames, heren en kinderen. Zo is het hele gezin voorzien van de beste kwaliteit schoenen van topmerken als New Balance, UGG, Timberland, Panama Jack en Vans. De Schoenenfabriek werkt alleen met merken met de beste kwaliteit, waardoor u samen met uw hele gezin lang kunt genieten van uw schoenen en kleding.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Great customer service

Customer service was highly efficient and resolved my issue quickly. My parcel had been stuck, but I received it within two working days. I am glad with service,

4 May 2026
Rated 2 out of 5 stars

I am wondering if they have a problem…

I am wondering if they have a problem with their website because i purchased a timberland boatshoes but there is still no confirmation of it by email, despite bank transaction.

20 May 2025
Unprompted review
De Schoenenfabriek logo

Reply from De Schoenenfabriek

Thank you for your message.

In the records, we see that an order confirmation was sent immediately after the order was placed to the email address you entered. The item on the website stated a delivery time of 3 to 5 business days. We will send the next mail the moment the package leaves our warehouse and you can track the tracking information.

We recommend checking your mailbox.
If you have any questions please contact our customer service department.

Kind regards,
Team Etrias

Rated 1 out of 5 stars

I ordered white sneakers nerogiardini…

I ordered white sneakers nerogiardini in April last year, after some months I take it out of his box to wear them again and it has ugly black spots, I tried to clean it but apparently it is the leather.
This should not happen because this is no the first time I have a nerogiardini shoes and that never happened before.
I’m really doubting of the quality of this sneaker, I meant is there a posibility this can be fake sneakers !?? The price was quite expensive for like being not original !!!!

23 February 2025
Unprompted review
De Schoenenfabriek logo

Reply from De Schoenenfabriek

Thank you for your message.

We are sorry to hear that you have a complaint regarding the shoes.
We can assure you that these are not fake sneakers and that they were received directly from the manufacturer.
Furthermore, our system does not show any complaint related to the issue you have described regarding these shoes.

If you would like us to take note of the complaint and assess the complaint, please do not hesitate to contact our customer service team.

With kind regards,
Etrias klantenservice

Rated 2 out of 5 stars

Disappointed

The box they came in was with a hole, somehow broken and there is a stain one of the shoes, not sure from where. Therefore I am not very satisfied with the way they got to me, probably that's the biggest disadvantage when you don't buy in store and want to be comfortable and have it deliver. I think there are big improvements to be made in terms of care and quality of delivery.

24 November 2024
Unprompted review
De Schoenenfabriek logo

Reply from De Schoenenfabriek

Dear Valentina Stoica,

Thank you for your review. We are sorry to hear that you received the product with a stain.

You can contact our customer service so we can inform you about a solution. We would like to receive some pictures of the shoes, so we can assess your complaint. After that, we forward the complaint to the service department. They will provide you with a solution.

Our sincere apologies for the inconvenience. If you have any further questions, please do not hesitate to contact us.

With kind regards,
Etrias

Rated 5 out of 5 stars

Great webshop for sneakers

Good selection of shoes. Delivery initially said it would take over 10 days because the shoes were coming from a suppliers warehouse but they actually got delivered after about 5 days. Returns process also very straightforward.

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use. Products are clearly mentioned with tips on how to use them. The shipment was quick. Overall a good experince. Would definitely recommend.

2 June 2023
Unprompted review

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