Derila Pillow Reviews 41,222

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 22,859 reviews, reviewers had a great experience with this company. Customers frequently highlight the user experience as very positive, noting that the website is easy to navigate and understand, making the ordering process straightforward and efficient. Many people appreciate the clear communication and notifications regarding tracking and order information. However, some people were dissatisfied with the product and order process. Some reviewers mentioned that the product quality was not as expected, with issues like pillows falling apart or not providing the anticipated comfort. Others found the ordering process confusing due to numerous upsell attempts and a lack of clarity regarding additional items like pillowcases, leading to unexpected purchases or missing items.

What people talk about most

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the pillows, noting improved... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the pillows as comfortable, supportive, and... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and... See more

User experience

People report positive experiences with the user experience. Customers found the website easy to navigate and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

One reason this experience was a good one is because every step was made plain and clear to follow and understand until the end. However, it would be better to offer the last five items for the pillo... See more

Company replied

Rated 4 out of 5 stars

Great info, but give the add-on offers once the pillow has been purchased all at once and allow to choose instead of how its currently being offered as I feel like I may have chosen incorrectly now. D... See more

Company replied

Rated 4 out of 5 stars

Before buying it I checked whether this was a scam as there are too many dodgy ads on Facebook! I was delighted with the good communication and notications on tracking. My pillows arrived on time as a... See more

Company replied

Rated 4 out of 5 stars

I have central sleep apnea, and find it difficult to get to sleep with my sleeping equipment and buried in multiple pillows. This single pillow and about a 3° incline to my adjustable bed has made my... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Household Goods Wholesaler

About Derila Pillow

Written by the company

EXPERIENCE TRULY LUXURIOUS AND RESTFUL SLEEP

Whether it's neck and back pain in the morning, snoring, or just poor quality sleep, Derila is the bedroom upgrade that helped thousands reclaim and uplift their night time rest. Derila is designed to adapt to your body’s natural shape, offering the perfect support for a deep, restful sleep.

Derila’s ergonomic design adapts to your body for personalized comfort, providing restful sleep. With advanced memory foam, it contours to your neck and spine, promoting proper alignment and reducing pressure points. No matter your sleep position, Derila ensures optimal support, helping you wake up refreshed.


Great For All Sleeping Positions

Neck & Head Alignment

Helps With Snoring

CertiPUR Certified Memory
Foam Tech


DESIGNED FOR UNINTERRUPTED SLEEP

Tired of rolling from side to side on that old shattered pillow the whole night? Exhausted from a stiff neck that keeps you awake till sunrise? Derila helps your body relax, brings unmatched comfort and peaceful sleep that lasts the whole night.


ONE OF A KIND

Derila is the culmination of years of development to create one of the most technically advanced ergonomic memory foam pillows on the market. However, all masterpieces have their cheap imitations. Get the genuine Derila Pillow on their official website.

GET THE ORIGINAL DERILA HERE

Useful Links

Shop Derila Now Track Your Order FAQ Contact Us

Contact info

4.0

Great

TrustScore 4 out of 5

41K reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Sleep is very important

A good night sleep make your day more agreable.
Dreams are important. They give a sense of freedom of movements.

11 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Antonio Teixeira,

Thank you for taking the time to provide your feedback. We sincerely appreciate your positive remarks about our product and are glad that it has contributed to a more agreeable sleep experience. Your satisfaction is important to us.

Wishing you pleasant dreams and a wonderful day ahead!

Derila Support Team

Rated 4 out of 5 stars

Cradles my neck and helps me sleep…

Cradles my neck and helps me sleep better.

12 April 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello,

Thank you for taking the time to share your positive feedback. We're delighted to hear that our product is helping you sleep better by cradling your neck. We truly appreciate your support and wish you continued comfort and restful nights.

Best regards,
Derila Support Team

Rated 5 out of 5 stars

Easy a cheap

12 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello,

Thank you for taking the time to leave your feedback. We're delighted to hear that you found our service easy and affordable. Your positive review is greatly appreciated.

Wishing you a wonderful day!

Derila Support Team

Rated 5 out of 5 stars

So far so good

So far so good. I can’t give any other opinion until I receive and use my pillow

12 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Jackie,

Thank you for taking the time to share your feedback. We're glad to hear that your initial experience has been positive. We hope you enjoy your new pillow once it arrives and you have the chance to use it.

If you have any questions or need further assistance, feel free to reach out.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

When will I receive my pillow ?

When will I receive my pillow ?

13 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Marie-Thérèse Tidman,

Thank you for taking the time to provide your feedback.

We sincerely apologize for any inconvenience caused. We have noted your review on Trustpilot and are working to resolve your concern as quickly as possible. Please check your email for any updates or requests from our team.

We truly appreciate your patience and cooperation. Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

Very Speedy delivery and close contact…Top Notch

Very Speedy delivery and close contact re; Transport . Thank you

5 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Catherine,

Thank you for taking the time to provide your feedback. We are delighted to hear that you were satisfied with our speedy delivery and communication regarding transport.

We truly appreciate your kind words and support. Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

Quick and easy if you ignore 5 or 6…

Quick and easy if you ignore 5 or 6 upgrades.

12 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Frank,

Thank you for sharing your feedback and for the 5-star review. We're glad to hear that you found the process quick and easy, despite the upgrades. Your satisfaction is important to us, and we appreciate your insights.

Have a wonderful day!

Derila Support Team

Rated 4 out of 5 stars

The ergo pillow is definitely helping…

The ergo pillow is definitely helping with our neck pain only problem is that they feel too high when you are a smaller person. Be great if they came in different size heights otherwise I can certainly recommend this pillow.

13 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Carol,

Thank you for taking the time to provide your feedback. We appreciate your comments about the ergo pillow and are glad to hear it is helping with neck pain. We understand your concern about the height for smaller individuals, and your suggestion for different sizes is valuable to us.

Thank you for recommending our product, and we truly appreciate your support. Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

EASY SITE TO NAVIGATE

EASY SITE TO NAVIGATE
GOOD REVIEWS FROM OTHERS

13 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello,

Thank you for taking the time to provide your feedback and for leaving a 5-star review. We're pleased to hear that you found our site easy to navigate and appreciated the reviews from others. Your positive feedback means a lot to us.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

ording was easy

ording was easy, pricing was great, only hope the pillows are all that you say they are, thanks

12 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Robert,

Thank you for taking the time to provide your feedback and for the positive review. We're delighted to hear that you found the ordering process easy and the pricing satisfactory. We sincerely hope that our pillows meet your expectations.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 4 out of 5 stars

Unconventional shape that makes my…

Unconventional shape that makes my sleep feel different and better

9 March 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Timothy,

Thank you for taking the time to provide your feedback. We sincerely appreciate your review and are delighted to hear that the unconventional shape of our product has made a positive impact on your sleep. Your experience is valuable to us, and we're pleased to be part of your better sleep journey.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

Easy process

I found it very easy to order the pillows.⁷

12 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Michael,

Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found the ordering process for the pillows to be very easy.

Wishing you a wonderful day ahead!

Derila Support Team

Rated 4 out of 5 stars

Too many add-ons to decide what to get!

12 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello,

Thank you for taking the time to provide your feedback.

We apologize for any confusion caused by the additional options. We are continuously working on improving our website experience and your input is invaluable to us.

We truly appreciate your patience and cooperation. Wishing you a pleasant day ahead!

Derila Support Team

Rated 4 out of 5 stars

The process was quick and easy.

The process was quick and easy.

12 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Miguel Soriano,

Thank you for taking the time to provide your feedback.

We sincerely appreciate your comments and are pleased to hear that the process was quick and easy for you. Your satisfaction is important to us, and we are here should you have any questions or require further assistance.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

Easy to order many thanks

Easy to order many thanks

12 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello John,

Thank you for taking the time to share your feedback. We truly appreciate your positive review and are delighted to hear that you found it easy to order.

Wishing you a wonderful day!

Derila Support Team

Rated 4 out of 5 stars

Alot of information on product but try…

Alot of information on product but try to get you to buy to many extra items

12 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Gary,

Thank you for taking the time to provide your feedback.

We sincerely appreciate your input and understand your concern about the additional items. We are continuously working to improve the experience for our customers.

Should you have any further questions or need assistance, please feel free to reach out to us.

Thank you for choosing Derila, and we wish you a pleasant day ahead!

Derila Support Team

Rated 5 out of 5 stars

Everything was simple except the White…

Everything was simple except the White letter in the Green box! You need to make those letter Black!!!

12 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Dodie Klenk,

Thank you for taking the time to provide your feedback.

We appreciate your suggestion about the lettering color and will certainly take it into consideration as we continually work to improve our products and services. Your input is valuable to us.

Thank you once again for your kind feedback, and we wish you a great day!

Derila Support Team

Rated 1 out of 5 stars

DO NOT BUY FROM

I putchased 2 of the Ergo pillows. I even had a salesman each out to me the day after I ordered and let me know that the Ergo pillows could not go into the washing machine and suggested that I purchase the cover, which i did. Wanted to protect my $75 pillows. Fast forward day of delivery I received the regular pillows, which i dont want, and the Ergo covers which I can not use because they sent the WRONG pillows.
Have sent multiple emails to support and they keep getting bounced back because the email is invalid. Finally decided to respond to a sales email , which i am getting 4-5 a DAY, as they finally responded to ask questions and when I replied it -boused back invalid email -FROM AN EMAIL I WAS RESPONDING TO. I have since disputed the charge with my bank.

2 order numbers 28082056 and 281049958

10 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Patty,

We appreciate you reaching out and we apologize for any inconvenience you have experienced.

We want to inform you that we have received your response on Trustpilot. Please be assured that we will look into your concern as soon as possible. We kindly ask you to please check your email for any updates.

Have a great day!

Derila Support Team

Rated 4 out of 5 stars

don't know yet haven't received the…

don't know yet haven't received the pillow

12 May 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Karen Lee,

Thank you for taking the time to provide your feedback.

We sincerely apologize for any inconvenience caused. We have noted your review on Trustpilot and are working to resolve your concern as quickly as possible. Please check your email for any updates or requests from our team.

We truly appreciate your patience and cooperation. Wishing you a pleasant day ahead!

Derila Support Team

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