Depotium Mini-Entrepôt Reviews 400

TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

CROOKS!!!Extremely bad service, first off, they pressure you into writing the reviews, then overcharged me and did not contact me to correct the situation, and when I brought it up to them they act... See more

Company replied

Rated 3 out of 5 stars

The price of units is accelerating in cost each year while service is going down. I've noticed standing water outside units. In the past, there was one person managing the facility and it was fantasti... See more

Company replied

Rated 5 out of 5 stars

The bilingual manager, Michel Bourdeau, is polite, helpful and exceptionally friendly. The warehouse is clean and secure. A first glance, the 5x10 space looked small to me but it's actually not when y... See more

Company replied

Rated 1 out of 5 stars

First off, they bill 13 times a year instead of once a month x 12.. They continually raise the rent every 6 months. They are not cordial and reasonable. I am paying about 21$/ square foot whic... See more

Company replied

Company details

  1. Warehouse
  2. Furniture Store

Information provided by various external sources

Depuis nos humbles débuts en 1998 jusqu’à aujourd’hui en tant que plus grande entreprise d’entreposage au Canada, notre mission a été de garder les biens de nos communautés en sécurité. C’est ce qui nous guide chaque jour et ce qui nous permet de simplifier et de faciliter la vie de nos clients, un quartier à la fois.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

400 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Cost increasing constantly.

8 February 2019
Unprompted review
Depotium Mini-Entrepôt logo

Reply from Depotium Mini-Entrepôt

Hi R.O, thanks for your feedback. We will review this for all future plans, to best accommodate all our customers.

Rated 5 out of 5 stars

Courtious

Courtious, professional staff .the person ihave dealt with at the Candiac locale was always very helpful and answered all my questions .

8 February 2019
Unprompted review
Depotium Mini-Entrepôt logo

Reply from Depotium Mini-Entrepôt

Thanks Steve for your feedback!

Rated 5 out of 5 stars

Customer service is excellent…

Customer service is excellent especially with one particular lady, average size with an accent. She is so polite and ever ready to help in terms of inquiries etc. She is always around attending to customers, moving around lockers and answering phone calls as well. Overall, I have had no issues at all.

8 February 2019
Unprompted review
Depotium Mini-Entrepôt logo

Reply from Depotium Mini-Entrepôt

Thanks Olajuwon! We try to accommodate whenever possible. =)

Rated 3 out of 5 stars

The location was very good

The location was very good, the prices are high and there is no lights inside the unit or garbage bins outside the facility. With the amount per month additional services should be provided.

The staff gets 4 stars for helpful and courteous.

Thank you

8 February 2019
Unprompted review
Depotium Mini-Entrepôt logo

Reply from Depotium Mini-Entrepôt

Thanks Stephen for your review. Your feedback will be considered for all future improvements to better accommodate all our customers.

Rated 5 out of 5 stars

Friendly staff

Friendly staff, Clean decent storage lockers.

8 February 2019
Unprompted review
Depotium Mini-Entrepôt logo

Reply from Depotium Mini-Entrepôt

Thank you C.E.D.M!

Rated 5 out of 5 stars

A+++++ fully recommend.

Staff is very nice and helpful. Place is clean and spaces and prices reasonable. Fully recommend.

8 February 2019
Unprompted review
Depotium Mini-Entrepôt logo

Reply from Depotium Mini-Entrepôt

Thanks Nicola, for your feedback and recommendation! =)

Rated 5 out of 5 stars

Excellent storage facility

If you need to store your belongings, this is the place for you. Secure area and very clean environment. The people there, are terrific and very helpful. Rented two lockers for nearly 3 months, while our new home was being built, and have only positive comments. Should I need storage in the future, this would be the place I would return to without any hesitation.

8 February 2019
Unprompted review
Depotium Mini-Entrepôt logo

Reply from Depotium Mini-Entrepôt

Hi Henryk, thanks for your review. We enjoy having great customers, and hope to see you soon.

Rated 4 out of 5 stars

Clean place

Clean place. They are paying for the truck rental when you put stock in storage there that’s great!

8 February 2019
Unprompted review
Depotium Mini-Entrepôt logo

Reply from Depotium Mini-Entrepôt

Thanks Frederique!

Rated 5 out of 5 stars

Great space and very accomodating

They made the process of getting a unit very easy and they have the equipment on hand when you are unloading your belongings. Very accessible when you need to drop by to pick things up. Would highly recommend.

8 February 2019
Unprompted review
Depotium Mini-Entrepôt logo

Reply from Depotium Mini-Entrepôt

Thanks Lauren for your review and recommendation. We try our best to accommodate our customers as much as possible, and make everything seamless.

Rated 5 out of 5 stars

The staff is always there to help you…

The staff is always there to help you out with whatever you need. They sign for my deliveries and put them aside until I get there. This is especially important to me because I use my locker for business and I can always count on them. Once they received my stock they send me an email which is GREATLY APPRECIATED.

8 February 2019
Unprompted review
Depotium Mini-Entrepôt logo

Reply from Depotium Mini-Entrepôt

Harold, thanks for your review. We are happy to help whenever possible. =)

Rated 2 out of 5 stars

I didn't have a good experience towards…

I didn't have a good experience towards the end. They changed all employees I normally saw or spoke to and ever since then it has been unacceptable. So I changed storage as soon as I was able(2mths later).
The new guys kept talking about how they value their customers and making them happy is top, but I was just the opposite... Unhappy!
And now I'm VERY happy elsewhere.

8 February 2019
Unprompted review
Depotium Mini-Entrepôt logo

Reply from Depotium Mini-Entrepôt

Hi KayB, thanks for your review. Your feedback will be considered for all future improvements.

Rated 4 out of 5 stars

Fees increasing every year

Good access to facilities, but rental fees increase every year.

8 February 2019
Unprompted review
Depotium Mini-Entrepôt logo

Reply from Depotium Mini-Entrepôt

Hi Lily, thanks for your review. Your feedback will help us better accommodate our customers.

Rated 1 out of 5 stars

Both of my lockers were broken into so…

Both of my lockers were broken into so I lost a lot of my stuff and afterwards had water damage which I still haven’t been settled after 2 years of the event. I must add also that I was paying insurance!!!!!

8 February 2019
Unprompted review
Depotium Mini-Entrepôt logo

Reply from Depotium Mini-Entrepôt

Hi, thank you for your review. We will be more than happy to investigate the situation. Can you give us a call at 1 877-217-8673, as we will require more information. Thanks!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look