DeFlorance Reviews 2,538

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 594 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often praising their comfort, style, and quality. Many appreciate the wide toe box and how well the shoes alleviate foot pain. The customer service is frequently highlighted as exceptional, with people noting prompt, courteous, and effective communication. However, some customers also noted issues with the ordering and delivery process. There were instances of long shipping times, unclear tracking information, and shoes arriving without proper packaging. A few other people also felt that the quality of some shoes was not as expected, mentioning issues like premature wear or a lack of cushioning.

What people talk about most

Product

People report positive experiences with product, often praising the comfort, lightweight feel, and roomy toe... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the comfort, lightweight design, and... See more

Order

Consumers have mixed experiences with the ordering process. While some reviewers found ordering easy,... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers reported quick and efficient... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the responsiveness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shoes arrived when expected. I have no idea what gel footbed they are talking about bec the shoes, while roomy in the toe box, are rather uncomfortable on the bottom of your foot. Not cushy at all. I... See more

Rated 4 out of 5 stars

The ordering and shipping process was easy, but I am a little disappointed by the quality of the shoes. They are very comfortable with a pleasing esthetic, but after wearing them for only 3 times, the... See more

Rated 4 out of 5 stars

This time I purchased two for a better deal. The exterior design is a bit different but they are still eye-catching. The toe box is excellent which is why I purchased additional ones. I wore them f... See more

Rated 4 out of 5 stars

The communication is great. The shipping is a bit long, but I was notified at every step. Unfortunately, the shoes aren't a great fit. The heel cup is not deep enough and my heel slips out. I reached... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing Sneakers!

Ordered my sneakers online… took about a week and change to receive but they arrived as promised and are great! Comfortable and great for long walks and just being on my feet for long periods of time! They didn’t even really need any breaking in! They are very stylish as well… Love them!

30 November 2025
Unprompted review
Rated 4 out of 5 stars

Great Shoes, but SLOW Shipping

I am very happy with the shoes and wear them every day! I was disappointed with how long it took to get the shoes. The tracking information was not very helpful either, likely because the shoes were not in the United States for quite some time. I got an update on the tracking the day they arrived.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

I love these shoes

I love these shoes. I want more. I was hesitant at first but after reading the reviews, I decided to try. At work, I go down the stairs slowly and carefully because my knees hurt, the arches of my feet hurt. After wearing these, I was practically jogging down the stairs with no pain. Amazing!

20 November 2025
Unprompted review
Rated 5 out of 5 stars

I ordered 2 pairs of the 2.0 shoes

I ordered 2 pairs of the 2.0 shoes, and I love them! I have chronic foot and back pain, and neither my feet or my back hurt at the end of the day after wearing these shoes. I’m so impressed with the quality and the comfort is top notch!

18 November 2025
Unprompted review
Rated 1 out of 5 stars

If 0 Stars were an option

Since I wrote the review below, I received an email saying they need more information or my review might be taken off line. Really? How much more info can I give you?

If 0 Stars were an option, that's what they'd get. They sent me the wrong size and when I asked what my options were to get the right size, they claimed that their sizing guide had changed and so technically I got the size I ordered and they claim they sent an email saying this after I made my purchase. First, never received any email, and second, what good is this knowledge after I placed an order? If a shoe says U.S 10, that's what should arrive, not U. S. 9.5. The shoes are too tight, cheaply made plastic with plastic pieces hanging off the design (not intentionally). When I asked about a return they claimed it will be on my dime and could cost upwards of $50 because they are going to China. But they COULD offer me a 70% discount on my next purchase. Total scam company! Run away, do not walk, if you're ever tempted by the fake ads all over social media!

16 November 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam, impossible return to China. It will cost yiu more to return then yiu paid for shoes. The offer was 10 % back to keep shoes . Lost the money and the shoes are garbage.
Lies, lies lies

12 November 2025
Unprompted review
Rated 4 out of 5 stars

Pleasantly surprised

Shipping time was not too long. The 2.0 version is more comfortable than the old one. The only concern that seemed a little odd was that on one pair, the size was in the shoe, 6.5, and on the other pair, it was underneath, as European style 36. Great colors!

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Great product!

The ordering process was seamless. The shoes are super cute and comfy. I got so many compliments the first day I wore them. People thought they were expensive designer shoes.

29 October 2025
Unprompted review
Rated 4 out of 5 stars

Shoes arrived when expected but...

Shoes arrived when expected. I have no idea what gel footbed they are talking about bec the shoes, while roomy in the toe box, are rather uncomfortable on the bottom of your foot. Not cushy at all. I seriously considered returning them before wearing them due to the political message included in the packaging. They shipped them in a plastic mailing envelope (like a FedEx soft envelope) and wanted to blame the lack of a box on Trump's tariffs. Seriously? The soft packaging was fine, probably cost less, no problem. But apparently a box would have been included if only we had non-reciprocal tariffs. What happened to the gel footbed advertised?

3 November 2025
Unprompted review
Rated 4 out of 5 stars

Positive customer service

I ordered a size US 11 and they sent me a size US 10 1/2. I told them I ordered an 11 but they said: "Your order was placed for size {11}, which, according to our size guide, corresponds to a shoe length of {10.7 inches}. We’ve recently updated our size labeling, and that same {10.7-inch} length is now labeled as size 10.5."
In the end, their customer service was very good and they sent me the US size 11 that I originally ordered. They're long enough and have a roomy toe box.

12 October 2025
Unprompted review

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