DeFlorance Reviews 2,538

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 594 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often praising their comfort, style, and quality. Many appreciate the wide toe box and how well the shoes alleviate foot pain. The customer service is frequently highlighted as exceptional, with people noting prompt, courteous, and effective communication. However, some customers also noted issues with the ordering and delivery process. There were instances of long shipping times, unclear tracking information, and shoes arriving without proper packaging. A few other people also felt that the quality of some shoes was not as expected, mentioning issues like premature wear or a lack of cushioning.

What people talk about most

Product

People report positive experiences with product, often praising the comfort, lightweight feel, and roomy toe... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the comfort, lightweight design, and... See more

Order

Consumers have mixed experiences with the ordering process. While some reviewers found ordering easy,... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers reported quick and efficient... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the responsiveness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shoes arrived when expected. I have no idea what gel footbed they are talking about bec the shoes, while roomy in the toe box, are rather uncomfortable on the bottom of your foot. Not cushy at all. I... See more

Rated 4 out of 5 stars

The ordering and shipping process was easy, but I am a little disappointed by the quality of the shoes. They are very comfortable with a pleasing esthetic, but after wearing them for only 3 times, the... See more

Rated 4 out of 5 stars

This time I purchased two for a better deal. The exterior design is a bit different but they are still eye-catching. The toe box is excellent which is why I purchased additional ones. I wore them f... See more

Rated 4 out of 5 stars

The communication is great. The shipping is a bit long, but I was notified at every step. Unfortunately, the shoes aren't a great fit. The heel cup is not deep enough and my heel slips out. I reached... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Easy to order

Easy to order, good description of what the shoes are like and fit. The insoles are firmer than expected, however once worn most daily for about 5 days, there is a noticeable difference. Don't judge it at first try on. Walk in them and see how they do. There is a lot of toe room like a wide width so measure your true size.

8 September 2025
Unprompted review
Rated 4 out of 5 stars

Expectations not met

Difficult to figure out sizing.

Shoes have a wide toe box.

Shoes lack cushioning; the insert is flimsy and does really nothing.
I added insoles to help but there’s not much padding.

Definitely fashionable

15 September 2025
Unprompted review
Rated 4 out of 5 stars

Great customer services

I recently acquired the De Florance Cloudea Sneaker. The delivery of the product experienced a two-week delay. Upon receipt, I found the shoe's material to be rigid and uncomfortable, causing an awkward fit that made the shoe feel oversized. Consequently, I initiated a return and refund request. I was informed that the company lacks a local warehouse, necessitating an international return shipment with an associated cost exceeding $20. I communicated my dissatisfaction with both the product quality and the return process to customer service. In response, they offered a complimentary replacement pair of shoes.

So before anyone want to buy from this company. Please be aware of the process of the returning product. The shoes also bigger than the actual size for US. I would say if you want size 6 you might want to order size 5.5. The shoe material is also hard against your feet. I would not recommend for flat feet customer. And you will need to get insertion for comfort. I give them 4 stars becuase they were willing to workout the resolution for unsatisfactory.

28 September 2025
Unprompted review
Rated 5 out of 5 stars

I ordered my shoes in a desprate need…

I ordered my shoes in a desprate need for comfort, luckily they shipped out very quickly and I had them that same week. Sizing was perfect true to size. Toe box is roomy. They are light and I don't feel the need to take them off as soon as I get home. Very comfortable and no foot pain.

15 September 2025
Unprompted review
Rated 4 out of 5 stars

Better than Expected

Smooth ordering and Delivery. No issues. Better than I expected from a social media online order. The insole is thin and it will flatten out. BUT I think it is the design of the shoes itself that makes it comfortable. The big toe box is the key. Would I get it again? Not sure. I might if I win the chance to win $200 for review. My plantar fasciitis is pretty bad and it does not help to feel any relief. BUT comfortable for sure! I wear size 7 yet 6 was sent. Plenty of room -even to the point of thinking to change out the size BUT I kept the pair. This is truly my personal experience - win or not win $200 - this is my experience

25 September 2025
Unprompted review
Rated 5 out of 5 stars

For ladies with tired feet

For ladies with challenges finding comfortable shoes, these are the truth and the light. I decided to test them out on my European trip and they did not disappoint. I walked 30k steps one day and my feet did not bother me once. I loved them so much my second sentence about my trip was “let me tell you how my feet didn’t hurt in these shoes.” 10/10 highly recommend.

18 September 2025
Unprompted review
Rated 4 out of 5 stars

Great pairs of shoes

Great pairs of shoes! They came quickly, were sized correctly and look beautiful. My only worry is they do not have much of an arch support. The wide toe box is wonderful and they are extremely comfortable from the first wear.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Great shoe

Great shoe, super comfortable! Wear them to work everyday and have also gotten so many compliments. Even got a coworker to purchase them as well!

17 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam!!

Scam!!! DO NOT purchase these sneakers. The reviews are all scams. I cannot do anything for myself but hoping to save someone else from getting scammed. The sizes are inaccurate and they DO NOT have any support whatsoever!!

26 September 2025
Unprompted review
Rated 5 out of 5 stars

The order arrived quickly and was…

The order arrived quickly and was exactly what I ordered. The shoe are comfortable. However, they are more firm than I was expecting. They is plenty of space for your toes. So, they are squished up. I'm a teacher, so they're the perfect shoe. It pairs well with most outfits.

19 September 2025
Unprompted review

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