Stephanie H was just the "most superest" aide to my specific requests and understanding today (8/3/26)...from her seat. Imagine helping a real knucklehead with obviously little computer skills to... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We recently had our DCU credit card compromised (again) and called customer service to have new cards issued. Our call was handled by Maryame who was absolutely wonderful. Not only did she get new car... See more
Shanita was very helpful to me. She answered all my questions and gave me extra information about DCU that I didn’t know off
I've been banking with DCU for 18 years and have always found them to be professional, consistent, and helpful. Whenever I need to talk with someone, staff is always friendly and helpful, providing gr... See more
Company details
Written by the company
DCU - Digital Federal Credit Union - Come to us for a better deal on free checking, auto loans, mortgages, credit cards, savings, insurance, business banking, and more. What can DCU save you? Plenty.
Contact info
Donald Lynch Boulevard 220, 01752, Marlborough, United States
- dcu.org
4.9
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Jada
Jada listened to understand my issue fully without cutting me off. She was patient, professional, and actually obtained information for me instead of sending me links to try to find it myself. She advised me on the next steps I should take to help with the disputed charges, gave me an estimated date on when to expect resolution so I could follow-up if needed, and issued a new credit card to prevent further charges. Her personal touch made for an excellent customer service experience.
11 August 2026
Unprompted review
Bri was very pleasant and helpful
Bri was very pleasant and helpful. She explained the terms of my loan and the process going ahead.
11 August 2026
Unprompted review
DCU customer service has always been…
DCU customer service has always been helpful and they’re very knowledgeable and quicker to assist
11 August 2026
Unprompted review
The Rep was able to quickly answer my…
The Rep was able to quickly answer my question and resolved my concern
11 August 2026
Unprompted review
Sree did an excellent job in assisting…
Sree did an excellent job in assisting with my vehicle loan application. Helped me get the best rate possible. Very pleased!
11 August 2026
Unprompted review
Worked with Julie in the Consumer Loan…
Worked with Julie in the Consumer Loan Department. She was very helpful and extremely pleasant. It was a great customer service experience.
11 August 2026
Unprompted review
Very helpful bank associate helped me…
Very helpful bank associate helped me very quickly and efficiently.
10 August 2026
Unprompted review
I was helped by Melissa
I was helped by Melissa. She is very professional and knowledgeable. She walked me thru the process and explained to me the terms clearly. She has great patience and answered all my questions.
10 August 2026
Unprompted review
Good communication
Every time I called DCU, I had a really pleasant experience. The people working there try their best to help you quick. I am really happy with the experience.
10 August 2026
Unprompted review
Excellent branch with an absolutely…
Excellent branch with an absolutely wonderful team.
10 August 2026
Unprompted review
Amazing experience
Amazing experience. Oceanne Was wonderful and answered all my questions. I feel relieved to have awesome team on my side as I work through this breach of information.
10 August 2026
Unprompted review
Helpful and patient enough to address…
Helpful and patient enough to address every query.
10 August 2026
Unprompted review
Deanna from DCU support was awesome
Deanna from DCU support was awesome , and she was very kind and clear to process my Loan application. I love DCU
10 August 2026
Unprompted review
Sandy was SUPER helpful with me today…
Sandy was SUPER helpful with me today on simple phone call and gave me directions for another way to go about miss placement of my Debit Card
10 August 2026
Unprompted review
Denise with DCU did a fantastic job…
Denise with DCU did a fantastic job explaining the process in detail for my refinance. She offered her expertise and took the time to explain everything so I understood things. What a relief to be with a company that cares about its clients.
10 August 2026
Unprompted review
Andrea was patient and kind
Andrea was patient and kind. She made the application process super easy.
10 August 2026
Unprompted review
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