Stephanie H was just the "most superest" aide to my specific requests and understanding today (8/3/26)...from her seat. Imagine helping a real knucklehead with obviously little computer skills to... See more
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See what reviewers are saying
During my recent DCU loan application, Imma was really helpful. She answered my questions, explained what I needed to do, and made the whole process easier. Communication was good throughout, and ever... See more
Our granddaughter had paperwork that required our signature and had to be notarized. Bill Fyfe, the branch manager assisted us today. What a nice person. He was very efficient and personable. He also... See more
Christina was very polite and professional. Her positive attitude made me feel my questions were important and had detailed information in response to them. She thinks "outside the box" to ask relate... See more
Company details
Written by the company
DCU - Digital Federal Credit Union - Come to us for a better deal on free checking, auto loans, mortgages, credit cards, savings, insurance, business banking, and more. What can DCU save you? Plenty.
Contact info
Donald Lynch Boulevard 220, 01752, Marlborough, United States
- dcu.org
4.9
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer services…
Excellent customer services skills.Sheila was pleasant to talk to and had patience while helping me.
5 August 2026
Unprompted review
All my questions were answered
All my questions were answered and in detail! I didn’t leave not knowing which I appreciate. Tha was a great help!
5 August 2026
Unprompted review
She is awesome provided all details…
She is awesome provided all details clearly
5 August 2026
Unprompted review
Our rep Carol
Our rep Carol, was excellent and understood what we needed. She made this process very easy.
5 August 2026
Unprompted review
Good team members
Matt was fun to chat with and got my loan refinance done quickly and efficiently.
Appreciate the effort as always.
5 August 2026
Unprompted review
Justin was on the line with me for…
Justin was on the line with me for almost an hour, and helped me navigate creating my account and applying for a loan. He was very informative and polite.
5 August 2026
Unprompted review
It was excellent support
It was excellent support. Thank you very much!!
5 August 2026
Unprompted review
I had an amazing customer service…
I had an amazing customer service experience today on the phone. Geetha had assisted me attentively. She had answered my questions with such a perfect response. She also assisted to my needs swiftly making the experience quick and easy. The only thing I can nitpick about is the wait time, but I have alot of time on my hands so it doesn’t matter. Overall great staff👍
4 August 2026
Unprompted review
Available loan options and process
I had a call regarding Loan options and process. The analyst, A'lexus was very helpful and has went an extra-mile to provide me the details, handle the process with loan officer and provided all the information in a structured manner.
5 August 2026
Unprompted review
Great branch manager
Our granddaughter had paperwork that required our signature and had to be notarized. Bill Fyfe, the branch manager assisted us today. What a nice person. He was very efficient and personable. He also answered so questions we had concerning another matter. What a great branch we have in Merrimack!
5 August 2026
Unprompted review
They have the best service
They have the best service. And most friendly people.
5 August 2026
Unprompted review
Good customer service
5 August 2026
Unprompted review
Customer service
The representative was so nice and helpful . Exceptional customer service
5 August 2026
Unprompted review
DCU loan application
During my recent DCU loan application, Imma was really helpful. She answered my questions, explained what I needed to do, and made the whole process easier. Communication was good throughout, and everything moved along smoothly. I would definitely use this service again.
5 August 2026
Unprompted review
Customer service rep was very polite…
Customer service rep Chris was very polite , patient and helpful
4 August 2026
Unprompted review
Jamie!
Jamie was amazing and patient and helped me with my loan, every step of the way. She was extremely kind and knowledgeable and is an amazing rep for DCU. Her customer service skills were 11/10.
5 August 2026
Unprompted review
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