Digital Federal Credit Union Reviews 

Ellen was very pleasant to speak with and was extremely helpful.
She was able to fix the problem that was preventing me from being able to log in to my account and then stayed on the line to make sure that I could find the resource that I needed.

I called to inquire about my application and received clear, easy-to-follow instructions. The representative also provided additional helpful information and thoroughly explained the benefits of membership. Their genuine kindness and friendly communication made the entire experience much smoother.

Excellent 20/10 always great service, thank you Odalisa

Adaly was a very nice representative who answered and helped me with everything I needed

Gabe was awesome. He was very honest and helpful throughout the whole process. I hope next time I come I get to work with Gabe!

DCU is the most unprofessional banking co. I have ever had to deal with. They make you go through their online portal to get help with issues but every time I respond back to them trying to resolve an issue I get a different worker that sends me back to step one over and over again. It is the most frustrating bank institute. I will never do business with them ever again.

Navin was pleasant, knowledgeable, and an absolute joy to converse with. Great experience.

I have been with DCU for more than 20 Years and They are the best for all my financial needs.

Emily was incredible. She explained the loan terms clearly and offer additional provides relevant to my financial situation. 10 out of 10.

The Rep was very knowledgeable and
Extremely helpful, when trying to
Help me with my questions.
He was able to help me!!

Thank You DCU!!!

Neeraja was very helpful in closing my current account with my now ex husband and opening a new account for myself. She answered all my questions with utmost accuracy and I would highly recommend her to anybody.
Pedro was also very helpful on the phone getting me to this page.
Sincerely, Lisa Booth

Rhonda , was awesome . My father passed away and she made everything super easy and was super understanding . She is a great asset to DCU

I appreciate your help. I’m thankful for your support and insight.

Bri was very patient and gave excellent explanations. I am however frustrated with the bill pay system and how unfriendly and unintitive it is. I was trying to perform basic functions and could not find how to do it. Bri helped provide step by step instructions. But it shouldn't be so difficult that we have to contact support.

Thank you Tanika for guiding through the process to secure personal and auto loan and your help is greatly appreciated.

The Experience was great and the customer service representative handled it professionaly.

Navin is the man. Very helpful in my withdrawal and dispute

All morning into the afternoon I was trying to activate my new debit card. Prior to calling I went ahead and updated my phone number that changed within the last 6 months in the DCU app. I went through the verification process to successfully update my number, and had no issues I passed the verification process and my number was updated. I called the phone activation number on the card I was activating and first call said my number was the issue as to why I couldn’t activate it I told them I already updated my number in the app. I called again after checking my account and everything still couldn’t activate the card and I was sent to customer service. Called customer service told them my story they apologized and updated my number on their end and told me to call the card activation number again I should be all set. I called the card activation number and still they couldn’t activate my card cause my number I told them how I just spoke with someone who just updated my number then they told me to wait a few minutes I hung up. I ended up waiting an hour and a half before calling the card activation number. When I called they said they couldn’t activate my card cause they didn’t have enough information to verify me. I got extremely frustrated and told them my story and they said call the customer service again there’s nothing they could do. I called customer service again and told them my entire story again and I wanted to end my membership however the person I was speaking to Laura saved me from ending my membership and she activated my card. The card activation department was aggressive and uncooperative and abusive after I followed all of the instructions they asked of me. I have been a member since 2017 and my only concern is when we can’t handle simple tasks