Digital Federal Credit Union Reviews 

I had an issue with Uber but being unsuccessful In trying to reach them, or Venmo, I decided to contact DCU. Maryame answered and I immediately felt that She would help. She was very sincere and understanding. She took the time to go over my account and saw the charges from Uber. She provided me with what I would need once the charges were taken out of “pending “ status. I so appreciated her! She’s definitely an asset to DCU! Wish everyone was that kind!

RoShandria helped me figure out the disconnect on my end between a fraud purchase and what the status was with the merchant. I was a bit frustrated coming into the call, but she calmed me down with her professionalism and knowledge. I felt heard and I appreciated her assistance.

Very helpful service from micheal

It was a great experience amazing service . The staff was very friendly and helpful.

Ricardo is excellent and made my experience super smooth and easy! He’s the best.

This is the second time in since 2015 that DCU has been able to help me out. I'm absolutely thrilled with the way my loan application was handled by Frank and I think you should give him a pay raise.

Raycelis did a nice job with my deposit and getting me in and out of the branch. She was very professional.

Cheerful attitude and answered questions thoroughly - patient as well.

I called DCU with my concern and Nora answered my call, listened to my concern patiently. Talking to Nora was a great experience, she remembered my conversation on the same concern registered in the month of May 2026 and was surprised to understand that it was not yet resolved. She took the responsibility of my issue and went above and beyond her area of expertise to find the root cause of my issue. She was empathetic and guided me on what steps need to be taken from my side and identified the steps to be taken by Collateral Management Team. I appreciate all the efforts she put in to get to the right people and call me back to provide all the updates and explain how she intends to work on my concern. I am hoping the Collateral Management Team reviews my concern and does not penalize me unnecessarily. I wish the Collateral Management Team reviews their protocol and allow Customers to talk to them directly which will enable faster resolution of issues. Nora made me feel that someone at DCU cares for my concern. Thank you Nora for everything! You have been very helpful and I appreciate it!!

Prompt customer service that goes above and beyond the call of duty! Great rates on all my accounts!

I was checking on the status of the money returned to my DCU visa CC after returning purchased product to merchant. It did not show on the balance sheet for the credit card. I called today for help and was connected to Customer service rep named Misty. The merchant credit was acknowledged in your system but not posted to the account. In less than 10 minutes Misty "snuffed out" the root cause as a zero balance on the credit card forced your system to divert the credit to my savings account. The discovery of this policy was news to both of us. What amazed me were the following characteristics displayed by Misty:
1. Perseverance- she was determined to understand the reason for the problem. It was a puzzle she was driven to solve.
2. Her demeaner was impeccable. Friendly, cheerfully inquisitive, and polite throughout the investigation.
3. Her willingness to seek out the wisdom of her colleagues more than once.
4. Joy in learning and finding a solution.

If this would be considered typical performance in your customer service, you are quite capable in your hiring methods and destined for a bright future. I witnessed customer focus perfection today and recommend promotions and raises for Misty.
Sincerely,
Robert Bennett
Member# 5708863

I had the pleasure of talking to Tanya B, regarding a long pending service request (4 months). She has been so helpful and empathetic towards my problem and situation. She immediately escalated the matter to the respective teams and is working on taking prompt actions. I felt hopeful again after this call. Much appreciated!

Very prepared and kind, thank you so much Odalisa, excellent service

Well explained

My screen was too small to pick 5 stars. Julie was a Rick star helped me out with very detailed questions. Super friendly and easy to work with. Very knowledgeable

Kudos to DCU and Tanya. I really appreciate all the help Tanya had provided me with all my questions and also DCU -- You rock with all the benefits you share with us. I am glad I went with you rather than others.

Good customer servers

My customer service agent was top notch. We spoke on July 24, from 4-4:30 pm. She was patient, informative, and willing to help walk us through the steps toward solution. DCU is lucky to have customer service agents like her. Thank you!

Bryan was great