iMusic Reviews 14,223

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product selection, often finding items unavailable elsewhere, and appreciate the competitive pricing, which is frequently noted as being better than local retailers even with shipping costs. The ordering process is described as clear and efficient, with many consumers highlighting the fast delivery and professional, secure packaging that ensures items arrive in perfect condition. However, some customers also noted occasional issues with delivery times, with a few experiencing significant delays or items not arriving as expected. A small number of people reported receiving incorrect items or products that were damaged upon arrival, particularly with vinyl records, despite good packaging.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting the excellent condition of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed of delivery, with many... See more

Order

Users describe positive interactions with order. Many customers praise the easy ordering process, prompt... See more

Price

People report positive experiences with price, often finding items significantly cheaper than elsewhere, even... See more

Quality

Customers generally express satisfaction with the quality of products received. Many reviewers highlight that... See more

Based on these reviews

Rated 5 out of 5 stars

I live in Australia and have used this Danish company a few times now Their prices are better than local retailers even with shipping Less than a week ago I ordered Iron Maiden’s Beast over Hamm... See more

Rated 5 out of 5 stars

I’ve used iMusic DK a few times now. Delivery is always fast, packaging is professional, records are brand new and sealed and prices are usually £5-10 per record cheaper than I can buy from sellers... See more

Rated 5 out of 5 stars

Really wanted to order the Wham Last Christmas Zoetrope for my hubby as a Xmas prezzie. Most places in Uk were dearer or out of stock. Never ordered anything like this from abroad. I was absolutely d... See more

Rated 5 out of 5 stars

Happy. The set I ordered was deleted by the publisher, and very hard to find. iMusic.dk had it in stock, at a competitive price, and shipping costs to Australia were reasonable. Plus I received the pa... See more


Company details

  1. Music Store
  2. Book Store
  3. DVD Store
  4. Printed Clothing Store

About iMusic

Written by the company

imusic.dk – One of Europe's largest assortments in music, movies, books, and merchandise!

We’ve been around since 2005 and have continued to grow steadily ever since. Today, our selection includes several million items.

If you're looking for something specific, you’ll find it here.

We offer personal customer service — available by phone Monday–Thursday from 11 AM to 4 PM and Friday from 11 AM to 2 PM.

iMusic A/S

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service, lots of shipping options

This website is great and very reliable. You're able to combine orders yourself (for instance if you've pre-ordered an item and want to add another item to that order) and you can choose between a wide variety of different postal services, depending on which one is most reliable in your area. Their packaging is sturdy. The only minor downside is that the use of multiple country domains (like imusic.dk, .nl, .be, etc.) can sometimes confuse password managers, but overall a great experience.

19 April 2026
Unprompted review
Rated 1 out of 5 stars

an absolute horrible experience

an absolute horrible experience - got early in the online queue for RSD 2026; got everything I needed in the basked and it was marked as reserver, then I waited 14 minutes for the site to load the payment and everything went out of stock because of the slow website;

19 April 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Жечев,

Sorry to hear about your experience. It was a very chaotic RSD launch online, we are well aware, and are deeply sorry for the issues caused as a result of our site overloading.
If you can write an email to tsj@imusic.dk with details about what you tried ordering, we'd be happy to have a look and see if there's any copies left through the reserved shopping cart and if there's way we can resubmit the order.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

Always Excellent Quality And Prompt Delivery.

I’ve used iMusic DK a few times now. Delivery is always fast, packaging is professional, records are brand new and sealed and prices are usually £5-10 per record cheaper than I can buy from sellers here in the UK.
I don’t normally make the effort to jump onto Trustpilot to review sellers but in this case these guys are worth it.
5 stars all the way.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

The great chill collection is a rare…

The great chill collection is a rare find by "Shakatak". I have an impeccable taste for the finest Smooth jazz. If all of their music was like this 2022 album I would be at all of their concerts! My wish is that they would have had a DVD of this incredible recording ! I DEFINITELY RATE THIS A 5 STAR !!!!!!

12 April 2026
Unprompted review
Rated 1 out of 5 stars

bad experience

1x sent damaged and they gave 20% off (CHF 3.90)
Now i have a damaged vinyl and money that wont be enough for a coffee.
Another vinyl was sent wrong. Well maybe it was the right one but online it was another picture & another vinyl so i expected the original one and not a different art piece...
So sad! I won't order with imusic again and can't recommend.

3 March 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Nico,

With damages to an item a partial refund is always one of the options offered. It is not the only option as customers are entitled to a full refund (though we'll either need the item returned or rendered useless in these cases).
Sorry if product image on one of the items was wrong! If we haven't already, please let our support team know which item it was so we can update the image and hopefully work out a solution for you, if you do not wish to keep the item received.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

I ordered an album from iMusic that I…

I ordered an album from iMusic that I couldn’t find in my area and I was very pleased with my purchase. Everything was exactly what it was and it even came sooner that expected. Thank you and will order again from iMusic🤘🤘

30 March 2026
Unprompted review

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