Curchods Estate Agents Reviews 

492
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and going the extra mile to ensure a smooth process. Many highlight the excellent service, noting the team's efficiency in handling sales, providing sound advice, and keeping things on track even with obstacles. Reviewers frequently mention the outstanding customer service and quick response times, appreciating being kept fully informed throughout their journey. However, some people mentioned dissatisfaction with communication, citing instances where information was not handled as expected or updates were not provided, leading to feelings of being ghosted. A few other people also felt that marketing was poorly managed, with agents failing to inform prospective buyers of key details or lacking knowledge about the property, and some experienced unprofessional conduct.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, often highlighting the professional, efficient, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the exceptional support,... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Marketing

Users describe positive interactions with marketing, praising the efficient and proactive approach that led... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole team at West Byfleet Curchods were excellent. From valuation to sale, the team kept us informed, mediated superbly and answered every question quickly. They had great local knowledge and wer... See more

Rated 5 out of 5 stars

Curchods Woking were fantastic for our move. Justin was brilliant for our initial consultation, but the two stars of the show were Millie and Chloe. Millie managed the first sale of our flat... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. 5* experience. Top estate agents ! Helpful and fully supported at all stages of the sale. All the staff were knowledgeable and guided us throughout the process. Garry wa... See more

Rated 5 out of 5 stars

The team a Curchods, headed up by Johnathan, were absolutely brilliant, extremely knowledgeable, resourceful and nothing was too much effort. Going the extra mile, to keep the process moving and c... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Curchods Estate Agents are a multi award-winning Estate Agent with a network of 25 offices across Surrey and Greater London specialising in residential sales and lettings.


Contact info

4.8

Excellent

TrustScore 5 out of 5

492 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(492)

157 reviews in the last 12 months

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Rated 5 out of 5 stars

House purchase

Curchods New Malden (Ruby) were absolutely fantastic. We bought our house using their services. Ruby was communicative, helped the chain to keep moving and we ultimately completed our house purchase within 4 months. Initially they took the time to understand our needs and had an excellent range of houses for sale. They did not waste our time showing us inappropriate houses. Ruby was approachable and conducted her job with integrity. We highly recommend Curchods to anyone looking to purchase a house.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Effective and efficient!

I signed up with Curchods having had another agency fail to sell my flat and a failed sale.

I found the team frank, positive about what I had and, whilst realistic about the market, there was no push to reduce price, or lower my expectations, which was in contrast with the first agency I had signed up with.

They made sure the buyer was serious before taking my flat off the market and helped push things along as much as they could throughout.

Have recommended them to neighbours who are also looking to sell.

Initial contact was with Scott, but sale was overseen by Joanne. Grateful to them both!

30 May 2026
Unprompted review
Rated 5 out of 5 stars

100% great

The team at Curchods New Malden have been 100% brilliant. We recently sold our house through them and the support we received from Chris, Ruby and the team has been nothing less than perfect. This is the second time we've used them and they've been hugely supportive and professional throughout. Selling a home is always stressful and emotional, but they looked after us every step of the way and nothing was too much trouble. Highly recommended.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Curchods Ottershaw - amazing experience

I cannot fault Curchods for the exceptional support and guidance they provided throughout our journey. Spencer and the team at Ottershaw kept us fully informed every step of the way, ensuring a seamless experience all the way through to completion. Their approach was thoroughly detailed and professional, yet remarkably warm and personable. It was clear from start to finish that they genuinely had our best interests at heart.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

A Big Thank you to all at the Guildford Office

A Big Thank you to all at the Guildford Office
A tough property market meant selling and strategy was important; from first meetings, through marketing and final negotiations Curchods did a great job to obtain a successful sale.
A special thanks to Kat seeing the final details of the sale through to completion

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to all the team at churchods

All the team were great and especially Alex towards the end of our sale and purchase, he was very keen on chasing up solicitors who were taking a bit too long! Would definitely recommend to use them whether you are buying or selling.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Tom was excellent

We dealt with Tom in Cobham who has been really helpful and proactive in assisting us with a house purchase. The process was complex but he was very communicative and helpful in solving the issues quickly. Would highly recommend.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

After an unusually long time due to…

After an unusually long time due to unforeseen circumstance our chain held together and we have now exchanged and complete in a couple of days. Thank you Laura Lake for being so helpful and caring and for getting us there in the end.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

The absolute best

Honestly the best experience I’ve ever had with estate agents. My journey to buy and sell has been a lengthy nightmare (not their fault!) and I would have never got it done without Tom pushing it all through finally and all the hard work Tom and Jordan did throughout the process. I can’t recommend them highly enough, genuinely lovely people who get tough jobs done.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Florence Road property sale

My wife, Phyllis, and I are very pleased with the service provided by Simon and his colleagues, especially Tony and Sean, at Curchods’ Walton-on-Thames office, in selling the property in Florence Road. Right from the first introductory meeting with Simon, the advice given, through to completion of the sale. We were favourably impressed with the marketing helps, including many photographs of the property which were also made available on Curchod’s website.

We found there to be a pleasant, but business and efficient, relationship with all of Curchod’s staff in Walton. And we thank them for it.

Consequently, we have no hesitation in commending Curchods to other people. A five star assessment!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Professional, proactive and responsive team at Curchods Cobham.

We were extremely happy with the professional, personable and committed team at Curchods Cobham on the sale of my mother's house in a slow market.
The whole team: manager, sales and administration were proactive, responsive and supportive throughout the whole process. I can highly recommend.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Curchods Mortage Services excellent experience

We had an excellent experience with Curchods Mortgage Services while securing our mortgage.

We were introduced to Simon L. through the Curchods estate agency and decided to continue working with him even after purchasing a property through a different estate agent. We felt that Simon L. took the time to truly understand our circumstances, needs, and requirements. He was a valuable sounding board throughout the process even with topics relating to our solicitor and the estate agents.

Once our mortgage product had been selected, we worked with Michelle, who was always responsive and helpful whenever we needed assistance to ensure all the paperwork was completed on time.

The only area for improvement would be the mortgage portal, which at times felt a little clunky, particularly when uploading documents. However, this was a minor issue and did not detract from an otherwise excellent service.

We would happily recommend Curchods Mortgage Services.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Truly a 5 Star Service!

I had a 5star experience and it was because of Holly from the Walton Office.

The care, attention to detail, and again just the care! The housing market right now is horrific, low supply and incredibly high demand but Holly still made such an effort to help me and my sister feel supported and for that I am grateful!

Even on her day off, she organised for me to still be able to get into properties quickly with her colleague Val (who is also fantastic).

Thank you so much to Holly, Val and the team!!

5 Star service truly!!

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Holly at Curchods was fantastic. She was friendly, communicative and super quick at getting back to us with any questions or problems we had. She made the whole experience really smooth and positive and after having quite a negative experience with our previous letting agents, we were really grateful for this!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

We bought a property through Curchods…

We bought a property through Curchods Shepperton and are more than happy to leave a positive review. The purchase took a long time but they kept it on track despite ongoing issues with various parties involved in the transaction. Communication was great throughout and they were very helpful. We also felt that they were honest and transparent. We are delighted to finally be settled in our new home and owe a large part of that to their tenacity in getting it over the line.

6 March 2026
Unprompted review

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