Creditsafe USA Reviews 598

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent customer service and the helpfulness of the staff, who are quick to respond and provide clear explanations. People appreciate the seamless onboarding process and the overall ease of use of the service, finding it intuitive and straightforward to navigate. The service itself is highly valued for its comprehensive data and ability to assist with credit checks and risk evaluation, which has significantly improved accounts receivable for many users. However, some people were dissatisfied with customer service, mentioning abrupt interactions and difficulty in scheduling calls with representatives.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting their professionalism, responsiveness,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

User experience

Clients share positive opinions on user experience, consistently highlighting its ease of use and intuitive... See more

Service

Customers consistently note positive experiences with service, highlighting excellent customer support and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used CreditSafe for 5 years. They are a valued vendor with a huge commercial credit database. We also purchased their additional service that provides data on small business term loans. C... See more

Rated 5 out of 5 stars

I have been attending Creditsafe's webinars for years and have been politely asked for our business. We were never harassed or bothered. When the time came to decide to move forward, everything was... See more

Rated 5 out of 5 stars

CreditSafe includes foreign as well as US customers. It has a monitoring feature that we need in these financial times. It is quick to get the credit information and is very detailed to why the rati... See more

Rated 5 out of 5 stars

We have been a customer for around 10 years. Customer service has always been execllent and the services offered have improved in many ways and helped us in researching credit checks for compainies a... See more


Company details

  1. Asset Manager Service
  2. Financial Consultant

Information provided by various external sources

Our team at Creditsafe knows that high quality data on the health of your suppliers, vendors and partners is critical to making smart business decisions. As the world's most used provider of business credit reports and a comprehensive database of 320 million companies worldwide, Creditsafe strives to give financial professionals useful insights on companies whether they're large, small, global or domestic. Let's talk about how our data can help meet your business needs.

Written by the company

Promise 1
Dedicated Account Mananger in the US
Promise 2
Freedom Access, up to 49,999 US credit reports included with all packages
Promise 3
We will never auto-renew your contract

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

598 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy Use.

We were able to find credit ratings for customers and potential customers easily, and for those that we had questions on, we were able to use our contact to get assistance. AND we saved money from our previous credit rating company.

16 June 2025
Rated 5 out of 5 stars

Credit Professionals Armory vs Risk/Fraud

My decades old business partnership and friendship with Chris F, as the face of Creditsafe is the reason for unwavering satisfaction. Watching the growth and constant retooling of their credit reporting and unrelenting encouragement for companies to share trade data is critical to ensuring more robust and thorough investigations at a time when fraudulent applicants are becoming more common.

18 June 2025
Rated 5 out of 5 stars

Creditsafe a must for finance professionals

I have used Creditsafe for years now, and I am very happy with the service. Searching for companies is easy (the app is easy to navigate), and there is ample information available in order to make informed credit decisions. The platform can be tailored to your individual needs. Lastly, the customer service is outstanding.

29 May 2025
Rated 5 out of 5 stars

My sales rep crafted a competitive…

My sales rep crafted a competitive program for our small company that meets our needs and gives us access to very helpful credit reports we need to offer terms to our customers and keep on top of existing clients credit history.

23 May 2025
Rated 4 out of 5 stars

Review

Good service at a reasonable price

Still have an issue that we cannot have just one login and see all reviews; my analysts have to use my login so that we have credit reports in one central location

15 May 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look