Creditsafe Italia Reviews 1,256

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

The service allows my company to always stay up to date with the latest updates needed by its main customers. This, combined with the trust we place in CSIT reports, provides us with a high degree of... See more

Company replied

Rated 4 out of 5 stars

I ask that the rating area be improved because it is often not in line with the market and with the ratings of credit insurance companies. This aspect (rating and credit to be granted) could be done... See more

Company replied

Rated 5 out of 5 stars

The Creditsafe team deals very quickly with all the request supplied. It is very easy and heandy dealing with them and the operators are always availbale to fix and realease any request.

Company replied

Company details

  1. Chamber of Commerce
  2. Credit Reporting Agency

Written by the company

Creditsafe è il provider di business information più utilizzato al mondo. Oltre 365 milioni di report su imprese italiane ed internazionali per valutare l’affidabilità di clienti, fornitori e competitor. I report Creditsafe includono informazioni importanti come score, limite di credito, bilanci, informazioni finanziarie e molto altro ancora. Il monitoraggio è sempre incluso nei report aziendali. È attivo 24/7 e ti consente di essere aggiornato in tempo reale sulle variazioni creditizie dei tuoi partner commerciali. Inoltre, il database internazionale di Creditsafe contiene oltre 290 milioni di esperienze di pagamento worldwide, funzionali al miglioramento sia della credit policy che della cash collection.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Good amount of information

Good amount of information, some errors when they propose the connected plants.
No training when something change into the structure of the site

19 March 2024
Unprompted review
Creditsafe Italia logo

Reply from Creditsafe Italia

Gentile Paola, grazie per la sua recensione. Ci metteremo presto in contatto con lei per approfondire il discorso dei possiili collegamenti, a cui credo si riferisca. Nel report, infatti, vengono indicati distintamente i "Possibili collegamenti" del tutto anagrafici per nome, società con stesso indirizzo o numero di telefono. Diversa è invece la sezione "Gruppo" dove vengono indicati i reali collegamenti tra l'azienda ed altre società facenti parte dello stesso Gruppo. Ne approfitteremo inoltre per proporle un refresh della piattaforma, sempre e comunque disponibile tramite il vostro Account Manager dedicato o contattandoci al nostro Customer Support. Un cordiale saluto.

Rated 4 out of 5 stars

The informations we need are all there

The informations we need are all there, in real time.
This enable us to get that decision which will be convalidated by the reality.

13 March 2024
Unprompted review
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Reply from Creditsafe Italia

Thank you, Massimiliano. Our mission is to support you in the best choices for your business!

Rated 5 out of 5 stars

Esperienza eccellente

Esperienza eccellente! Un provider globale attendibile, efficiente; un team si supporto sempre disponibile e sempre cortese.
Per il nostro progetto innovativo in area Legal Tech Creditsafe è un partner di eccellenza fondamentale.

21 February 2024
Unprompted review
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Reply from Creditsafe Italia

Gentile Paolo, che onore leggere queste parole! Essere definiti Partner è quanto più ci lusinga. Una grande fiducia ci lega. Un caro saluto!

Rated 4 out of 5 stars

I ask that the rating area be improved…

I ask that the rating area be improved because it is often not in line with the market and with the ratings of credit insurance companies. This aspect (rating and credit to be granted) could be done much better.
Thank you.

19 February 2024
Unprompted review
Creditsafe Italia logo

Reply from Creditsafe Italia

Grazie per il vostro feedback e per aver condiviso un’osservazione molto utile.
Siamo consapevoli dell’importanza che il rating e il credito consigliato rivestono nelle decisioni aziendali, e ci impegniamo costantemente per garantire che siano il più possibile allineati con le dinamiche di mercato e con le valutazioni delle compagnie di assicurazione del credito.
Il vostro suggerimento ci offre uno spunto prezioso per migliorare ulteriormente la qualità e l’affidabilità dei nostri modelli di analisi. Tuttavia, occorre fare presente che la valutazione di un provider di business information e quelle di un player assicurativo hanno delle finalità diverse ed eventuali differenze non possono essere considerate "atipiche", per la natura diversa del lavoro svolto.
Creditsafe è in continua evoluzione, e il confronto con i nostri clienti è fondamentale per sviluppare soluzioni sempre più aderenti alle esigenze reali.
Grazie per la fiducia e per aver contribuito al miglioramento del servizio!

Rated 4 out of 5 stars

Positive experience of reliability

We have been using Creditsafe services for 4 years with satisfaction for the reliability and timeliness of the information.
Only in one case did we consider updating a company's important information too delayed.
Also to their credit is the availability, competence and professionalism of telephone assistance.

16 January 2024
Unprompted review
Creditsafe Italia logo

Reply from Creditsafe Italia

Thank you very much Luciano for your long-standing trust!

Rated 5 out of 5 stars

Very Good Product!

12 December 2023
Unprompted review
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Reply from Creditsafe Italia

Really thanks to have spent time to write a very good review. Merry Christmas!

Rated 4 out of 5 stars

quick, precise

quick, precise, up-to-date information

14 September 2023
Unprompted review
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Reply from Creditsafe Italia

Thank you so much, Paola, for this 4 star review!

Rated 5 out of 5 stars

Fast answer

When I need more informations, i send an e-mail and they answer immediately

21 June 2023
Unprompted review
Creditsafe Italia logo

Reply from Creditsafe Italia

Very happy to know that our Customer Support is able to provide a good experience. Thanks for the review

Rated 5 out of 5 stars

Very reactive

Very reactive. availability and flexible to match client's requests

10 May 2023
Unprompted review
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Reply from Creditsafe Italia

Really, really proud to know that you are so happy with our Product. Thanks a lot!

Rated 5 out of 5 stars

The best information provider ever tried

The best information provider ever tried. The staff is kind and highly qualified, and above all they are quick to respond. The content of the reports is very thorough.

30 March 2022
Unprompted review
Creditsafe Italia logo

Reply from Creditsafe Italia

Thank you for your enthusiastic feedback!
We’re honored to be considered the best information provider you’ve tried. It’s great to hear that our reports meet your expectations in terms of depth and reliability, and that our team has been kind, highly qualified, and quick to respond.
At Creditsafe, we believe that combining high-quality data with excellent human support is the key to helping businesses make confident decisions.
We truly appreciate your trust and look forward to continuing to support your success.

Rated 4 out of 5 stars

Very easy to use system.

Very easy to use system.
Very proactive customers' supporting team

17 March 2023
Unprompted review
Creditsafe Italia logo

Reply from Creditsafe Italia

Thank you for your feedback!
We’re glad to hear that you find the system easy to use and that our customer support team has been proactive and responsive. At Creditsafe, we strive to combine intuitive technology with human support to ensure a smooth and valuable experience for every user.
Your satisfaction is our priority — thank you for choosing Creditsafe!

Rated 4 out of 5 stars

quite simple service to be used

quite simple service to be used, the new format is even better.
is compliant with our needs.

21 March 2023
Unprompted review
Creditsafe Italia logo

Reply from Creditsafe Italia

Thank you for your feedback!
We’re glad to hear that you find the service simple to use and that the new format has improved your experience. At Creditsafe, we continuously work to enhance usability and ensure our platform meets the evolving needs of our clients.
It’s great to know that our solution aligns with your business requirements — thank you for choosing Creditsafe!

Rated 5 out of 5 stars

the customer service is very good

1 March 2023
Unprompted review
Creditsafe Italia logo

Reply from Creditsafe Italia

Thank you for your feedback!
We’re glad to hear that you’ve had a positive experience with our customer service team. At Creditsafe, we believe that great support is just as important as reliable data — and we’re committed to being responsive, professional, and helpful at every step.
Thanks again for choosing Creditsafe!

Rated 5 out of 5 stars

creditsafe is an excellent…

creditsafe is an excellent verification, control and monitoring tool. Extremely useful for correct information that puts companies in a position of absolute clarity at all stages of its business.

31 January 2023
Unprompted review
Creditsafe Italia logo

Reply from Creditsafe Italia

Thanks a lor for this wonderful review! To be useful is one of our main goal. Happy to read it!

Rated 4 out of 5 stars

ALl very good

ALl very good, if you also include SDI codes (codici destinatari) that would be great!

5 February 2023
Unprompted review
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Reply from Creditsafe Italia

To include SDI codes would be wonderful but currently there isn't a pubblic register with this kind of data. However, thanks a lot for your positive review!

Rated 5 out of 5 stars

very clear

very clear , fast and precise info

22 January 2023
Unprompted review
Creditsafe Italia logo

Reply from Creditsafe Italia

Clear and fast, two of out main values. Happy to read this kind of review. Thanks!

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