Initially, I noticed I hadn't received an email confirmation for my purchase of two fans intended for the recent heatwave. After waiting two weeks with no delivery, I attempted to track down my order.... See more
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Worse online experience yet. Bought a pressure washer .They sent a welder. Sent welder back cancelled pressure washer and still 2 weeks I haven’t got refunded due to a lazy guy called will who deals w... See more
Company replied
The staff were very proactive with contacting me when items I had ordered were out of stock. They kept me updated regularly as well with progress updates and options with what the next steps could b... See more
Company replied
Craigmore's website was easy to order from and they appeared to have cheapest price for the pressure washer I wanted. The product was delivered to Wales in 5 days via DPD, quicker than the 7-10 days d... See more
Company replied
Company details
- Tool Store
- Cleaning Products Supplier
- Industrial Equipment Supplier
- Industrial Gas Supplier
- Safety Equipment Supplier
- Welding Supply Store
Written by the company
We have been established for over 25 years and are based in Northern Ireland. We are an Official Karcher Center, as well as approved stockists and resellers for 3M, Draper, Metabo, Sealey, Nielsen and SIP Industrial. We are the premier retailers in the UK and Ireland and have a wealth of product knowledge which means we are in the best place possible to ensure that you are buying the right product for the job, and you are getting the best deal!
Contact info
1-2 Diviny Drive, Carn Industrial Estate, BT63 5WE, Portadown, United Kingdom
- admin@craigmoreonline.co.uk
- craigmoreonline.co.uk
4.2
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
States online in stock and 5 days now…
States online in stock and 5 days now on day 11 and no eta for item still nothing
16 April 2026
Unprompted review
Initially
Initially, I noticed I hadn't received an email confirmation for my purchase of two fans intended for the recent heatwave. After waiting two weeks with no delivery, I attempted to track down my order. Without a phone number available on their website, I worried it might be a fraudulent site. I raised my concern about my order and its delivery status through the website's chat bot, but it went unanswered. My follow-up email also received no response. After sending a more assertive email, I finally got a reply explaining there was a delay due to supply issues, and they would ship the fans once restocked. Altogether, it's a rather unpredictable company, and I would hesitate to shop there again.
22 January 2026
Unprompted review
Good quick service
24 October 2025
Unprompted review
Not recommended at all
First of all, I didn't receive an email confirmation of my order for two fans, ordered for the last heatwave. Order still hasn't been delivered after two weeks so I tried to find out where it was. There is no phone number on the website and I started to fear it was a scam site. I then raised my query about order number and delivery using the chat bot on the website. My query was left unanswered. I then emailed, which was also left unanswered. I then sent a stronger email and finally got a reply simply stating that there was a supply issue with the products I ordered and would send them once they were available. Overall, a very unreliable company to use and I wouldn't use them again.
12 August 2025
first time buyer verry happy with…
first time buyer verry happy with company
needed some ppe found what i needed a great price.
emailed the companu with a couple of question after my order recieved answer to both my question in fast responce [cheers Will ]
all ready looking to buy again
29 May 2025
Unprompted review
bought a present for birthday for my son
bought a present for birthday for my son,also a few items for myself ,400 pounds odd order ,all successfully ordered ,weeks went past with no dispatch or even communication , when pushing things i was able to get told the items were not in stock as there were issues .
this went on with me having to constantly seek help and advice on my order ,which i did get to be fair when i chased it up but not what i would call good service .eventually got most but not all of my order in 27th march having ordered the first week in january , a nightmare i would say and will never endure again.
robert
ps ,after reading my reply ,
i only ordered the items as they were showing in stock or i would have ordered elsewhere at the time , the note about karcher issues was added way after i ordered ,and il say again no one bothered to tell me ,thank you
robert
27 March 2025
Reply from Craigmore UK
Hi Robert,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating the delays must have been, especially with the order being intended as a gift.
Unfortunately, there were unexpected supply issues from Karcher’s end that were beyond our control, which impacted the availability and dispatch of your items. We do our best to be transparent about such delays and had included a notice on the product page at the time of purchase. However, we completely understand that this doesn't lessen the inconvenience caused.
We also regret that you had to follow up multiple times for updates. While we’re glad you eventually received most of your order, the service you described falls short of the standard we strive to provide.
Please accept our sincere apologies for the disruption and disappointment. Your feedback is important to us, and we’re taking steps to improve how we communicate during such situations in future.
Kind regards,
The Craigmore Team
Order a wet vac Hoover 3 weeks website…
Order a wet vac Hoover 3 weeks website said 5-7 days still awaiting , was told it was due in last week I would get dispatch email soon never did and still have not gotten item, if wasn’t in stock should said on website
2 March 2025
Unprompted review
Reply from Craigmore UK
Hi Chloe,
Thank you for your feedback, and we're really sorry for the delay and frustration you've experienced.
The delay with your wet vac is due to ongoing supply issues from Karcher, which are unfortunately out of our control. We completely understand how disappointing it is to be left waiting, especially when the original lead time was 5–7 days.
We did note the potential for delays on the product page, but we appreciate that this may not have been clear enough at the time of ordering. We're actively working on improving how we communicate stock issues and expected delivery times so our customers have a better experience.
We truly apologise for the inconvenience and appreciate your patience.
Kind regards,
The Craigmore Team
Good service but slow on delivery as…
Good service but slow on delivery as the item was out of stock when ordered.
Would use the company again.
4 March 2025
Reply from Craigmore UK
Hi Nik,,
Thank you for your kind words and for taking the time to leave a review!
We're really glad to hear you'd use us again, and we truly appreciate your patience regarding the delay. The item being out of stock was due to ongoing supply issues from Karcher, which are unfortunately outside of our control. We do try to make this clear on the product page, but we understand how frustrating it can be to wait longer than expected.
Thanks again for your support — we hope to serve you again soon under smoother circumstances!
Best regards,
The Craigmore Team
Generator
Item was easily sourced. Payment was easily completed. Delivery was fantastic. Courier was very courteous.
17 February 2025
Reply from Craigmore UK
Thank you for leaving us a review, Linda!
Craigmore online Worse online experience yet
Worse online experience yet. Bought a pressure washer .They sent a welder. Sent welder back cancelled pressure washer and still 2 weeks I haven’t got refunded due to a lazy guy called will who deals with online sales. I’m getting my bank envolved to recoup my funds. I’d advise to buy elsewhere. Regards Joe
17 February 2025
Reply from Craigmore UK
Dear Joe,
We sincerely apologise for the frustration and inconvenience caused by this situation. As your order was a direct shipment from our supplier, SIP, we had to follow their process for returns and refunds. Please rest assured that Will was actively working on this issue and doing everything he could to resolve it as quickly as possible. I am pleased to see this case has now been resolved.
I ordered a karcher part bad service bad company
I ordered a karcher part they said they have ran out of stock and would have to wait so I have waited over 2 weeks so I sent them several emails asking for a refund but they haven’t replied but they are still holding my money so buyers beware terrible customer service I say STAY AWAY FROM THIS COMPANY 😡
4 March 2025
Unprompted review
Reply from Craigmore UK
We sincerely apologise for the delay and any frustration this has caused. Karcher is currently experiencing UK-wide stock shortages, which has unfortunately impacted our ability to fulfill your order as quickly as we would like. Please be assured your order is refunded in full.
The tent was sent promptly and was a…
The tent was sent promptly and was a very good price....Would recommend company and will definitely order again in the future.
12 February 2025
Unprompted review
Reply from Craigmore UK
Thank you for leaving us a review, Gary!
Very good value and service
Very good value and service. Great product & really good prices with quick delivery. Well done from a happy customer.
28 January 2025
Unprompted review
Reply from Craigmore UK
Thank you for leaving us a review, Luca!
Good service
21 January 2025
Poor customer service
My order arrived quickly but the item was damaged, I emailed with pictures asking for a resolution but have had no reply. No number to call them either stacey Clarke
15 January 2025
Unprompted review
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