Ruby from the Berwick location was extremely helpful in providing detailed information to ensure that the correct items were being provided the first time. Ruby also understood how important our need... See more
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Review summary
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Took advantage of the black friday sale and purchased a new CPAP mask. Process was easy and goods arrived promptly. I've never been disappointed by CPAP Victoria. Good job and thanks.
Company replied
Great support from Anna at the Footscray office; she was very knowledgeable and helpful. Easy ordering on the website, and easy to make a supplementary purchase in-store. And the prices were great com... See more
Company replied
Good price, fast delivery, well packaged. Replacing the old tube with worn out connection and water tank made the unit so much quieter. I should have replaced them 2 years ago.
Company replied
Company details
- #3 of 7 best companies in Medical Equipment Supplier
- #2 of 2 best companies in Local Medical Service
- #5 of 9 best companies in Medical Supply Store
- #3 of 4 best companies in Sleep Clinic
Written by the company
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Contact info
Victoria, Australia
- 1300 750 006
- info@cpapvictoria.com.au
- cpapvictoria.com.au
Sleep Apnoea Diagnosis: What's Next?
4.7
Excellent
4K reviews
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Received 1 single air cushion
Received 1 single air cushion
Ordered 2 packs of 3 air cushions
Spoke to somebody on Monday about incorrect delivery He told me somebody would get back to me later that day
Still waiting on Thursday afternoon
27 August 2026
Reply from CPAP Victoria
Hi there,
Thank you for taking the time to leave your feedback, we’re sorry for the confusion and frustration this experience has caused.
We have reviewed your order and can confirm that the item purchased was one single silicone cushion and that cushion you ordered was picked, packed and dispatched to you promptly. The order did not contain two packs of three AirTouch cushions.
We also understand that you contacted us because you believed the incorrect item had been sent. Our team attempted to follow this up with you however, we were subsequently advised that the single silicone cushion you received was in fact the correct cushion for your mask and that there was nothing further requiring rectification.
We always aim to process and dispatch orders promptly and accurately and in this instance the product sent matched the item ordered. We’re sorry that there was some confusion around the order and communication afterwards.
If you still have any concerns or would like us to go through the order with you, please feel free to contact our team and we’d be very happy to help. If this clarification resolves the issue for you, we would also really appreciate it if you considered updating your review to reflect the outcome.
Kind regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi,
Thank you so much for your kind 5-star review! We’re so pleased to hear that you’re happy with the product, pricing and speedy delivery. We really appreciate your support and are grateful you chose CPAP Victoria.
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hello,
Thank you so much for your kind 5-star review! We’re so pleased to hear you were happy with the price and that your order arrived quickly. We really appreciate your support and are grateful you chose CPAP Victoria.
Best regards,
The CPAP Victoria Team
I’m very happy with my sleep apnea…
I’m very happy with my sleep apnea machine. It’s so quiet, and I’m also very pleased with my mask. The lovely lady who was emailing me was extremely helpful and kind. I feel I got much more for my money, and I’ve saved over $1,000 by buying through your company. Thank you so much.
Raeleen Svensen
25 August 2026
Reply from CPAP Victoria
Thank you so much Raeleen for your beautiful feedback! We’re absolutely thrilled to hear that you’re happy with your machine and mask and that you’ve found the machine nice and quiet.
It’s also lovely to hear that you felt well supported throughout the process. Our team genuinely cares about making things as easy and comfortable as possible so your kind words mean a lot to us.
We’re so pleased you were able to find a setup that works well for you while also saving such a significant amount. Thank you again for choosing CPAP Victoria and for taking the time to share your experience, we really appreciate your support and look forward to serving you again!
Kind regards,
The CPAP Victoria Team :)
Reply from CPAP Victoria
Hi,
Thank you so much for your thoughtful 5-star review! We’re so pleased to hear that you found our website easy to use, were happy with the product selection and received your order quickly.
We really appreciate you taking the time to share your experience and thank you for choosing CPAP Victoria. We look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
I ordered and paid for express delivery…
I ordered and paid for express delivery and it took 12 days
6 August 2026
Reply from CPAP Victoria
Hello,
Thank you for taking the time to share your feedback. We’re very sorry for the frustration and inconvenience this delivery experience has caused.
Your order was placed on 5th August and was dispatched from our warehouse on 6th August as we worked to have it processed and sent as promptly as possible. Unfortunately once a parcel has been handed over to Australia Post, delivery delays and tracking issues are outside of our direct control. We completely understand how disappointing this is when express postage has been selected.
I have checked the tracking and can see that the parcel is currently being returned to sender due to the delivery status showing “receiver not known at address.” As soon as the parcel is returned to us, we will organise for it to be resent and do everything we can from our end to get it back on its way to you as quickly as possible.
We sincerely apologise that the delivery has not gone as expected and appreciate your patience while we work to get this resolved for you. To follow this up further, please feel free to email our team directly so we can assist you with the order and keep you updated.
Kind regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi there,
Thank you so much for your kind 5-star review! We’re so pleased to hear that everything was smooth and easy for you. We really appreciate your support and are grateful you chose CPAP Victoria.
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hello,
Thank you so much for your kind 5-star review! We’re so glad to hear you found the ordering process easy, the pricing great and your delivery nice and quick. We really appreciate you choosing CPAP Victoria and taking the time to share your experience with us.
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi,
Thank you so much for your 5-star review! We’re so pleased to hear that everything was a smooth and easy experience for you. We really appreciate your support and thank you for choosing CPAP Victoria!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi there,
Thank you so much for your 5-star review! We’re so pleased to hear that you found the ordering process easy and straightforward. We really appreciate your support and hope we can assist you again in the future!
Kind regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hello,
Thank you so much for your kind 5-star review! We’re so pleased to hear your order arrived quickly. We really appreciate your support and hope we can help you again in the future.
Kind regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi,
Thank you so much for your thoughtful 5-star review! We’re so pleased to hear that you found our service prompt and that your diffusers arrived quickly.
We really appreciate you taking the time to share your experience and are grateful for your support. We hope we can assist you again in the future!
Kind regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi there,
Thank you so much for your kind 5-star review! We’re so pleased to hear you received excellent service and that your order arrived quickly. We really appreciate your support and are grateful you chose CPAP Victoria and look forward to serving you again soon!!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hello,
Thank you so much for your thoughtful 5-star review! We’re so pleased to hear that you were happy with the advice and communication you received from our team.
We really appreciate you taking the time to share your experience and are grateful for your support. If there’s ever anything else we can help with, please don’t hesitate to reach out!
Kind regards,
The CPAP Victoria Team
My order was delivered promtly and was…
My order was delivered promtly and was correct
Delivery service was aso very good
11 August 2026
Reply from CPAP Victoria
Hi,
Thank you so much for your 5-star review! We’re so pleased to hear that your order arrived promptly, was exactly as expected and that you had a positive experience with the delivery service as well.
We really appreciate you taking the time to share your feedback and are grateful for your support. We look forward to assisting you again whenever you need us!
Best regards,
The CPAP Victoria Team
Exactly what I ordered.
the article took a bit longer than I thought to arrive, however it arrived intact and well packaged.
17 August 2026
Reply from CPAP Victoria
Hi,
Thank you for taking the time to share your feedback. We’re glad to hear that your order arrived safely, well packaged and exactly as expected.
We’re sorry that the delivery took a little longer than anticipated and completely understand how frustrating delays can be when you’re waiting on important equipment. We really appreciate your patience and understanding and we’re grateful you chose CPAP Victoria.
If there’s ever anything we can assist you with in the future, please don’t hesitate to reach out.
Kind regards,
The CPAP Victoria Team
Seamless transaction
Easy to find the product and order. Quick transaction and ready for pick up was a bonus.
19 August 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for the kind 5-star review! We’re so pleased to hear that everything was easy and seamless from finding the product through to placing your order and collecting it.
It’s great to know the quick turnaround and pick-up option made things even more convenient for you. We really appreciate your support and hope we can help you again in the future!
Best regards,
The CPAP Victoria Team
Hose lift
Fast delivery and good price. Product works great, I no longer need to wrangle my hose every time I roll over.
18 August 2026
Reply from CPAP Victoria
Hello,
Thank you so much for the fantastic 5-star review! We’re so glad to hear your hose lift arrived quickly, is great value and is making your nights a little easier, no more wrestling with the hose every time you roll over!
We really appreciate you taking the time to share your experience and thank you for choosing CPAP Victoria.
Kind regards,
The CPAP Victoria Team
Excellent
Excellent, friendly well informed staff. Helpful, looking for solutions and suggesting alternatives. Reasonable prices and swift delivery.
17 August 2026
Reply from CPAP Victoria
Hi,
Thank you so much for your wonderful 5-star review! We’re so pleased to hear that you found our team friendly, knowledgeable, helpful and that we were able to offer solutions and alternatives that suited your needs.
We really appreciate your kind words about our pricing and delivery as well. Thank you for choosing CPAP Victoria and for taking the time to share your experience, your support means a lot to our team!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi there,
Thank you so much for your 5-star review! We’re so pleased to hear your order arrived on time and that you’re happy with the quality of the product.
We really appreciate you taking the time to share your experience and are grateful for your support. Thank you for choosing CPAP Victoria, we hope we can assist you again in the future!
Kind regards,
The CPAP Victoria Team
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