ClickUp Reviews 569

After over a year with ClickUp, the experience has shifted from productive to incredibly frustrating. As a B Corp agency, we prioritize transparency and partnership, but ClickUp has failed on both fronts.

The core of our disappointment lies in a consistent failure to deliver on promised services:

Unfulfilled Promises: We were guaranteed specific AI credits and support levels for the year that were simply never provided.

Phantom Billing:Despite not having access to or using AI for over three months, we were charged £7 per user/month for the service (over 20 users). We are effectively being forced to pay for a tool we couldn't even use.

Support Blackout: When we flagged these billing discrepancies, it took over weeks to receive a reply. We later discovered our account manager had left, but no one picked up the slack, leaving our account in limbo while the charges continued to pile up.

Lack of Value: On top of the billing issues, the platform has become increasingly slow and riddled with bugs, making it difficult to justify the cost.

We are part of a support a network of over 250 other agencies who regularly discuss software recommendations.

Based on this experience of being overcharged for undelivered services and ignored by support, we will no longer be recommending ClickUp and actually advising NOT to use it. We are now seriously reviewing whether to migrate our operations to a more reliable competitor.

Shame on you click up.

The migration to ClickUp significantly improved the organization and management of projects by creating dedicated environments for squads and departments. This separation brought more clarity to responsibilities, priorities, workflows, and visibility across teams, making project tracking much more structured and efficient.

With a better-organized workflow, it also became easier to achieve greater predictability in deliveries, sprint planning, and task prioritization. Teams now have clearer visibility into deadlines, dependencies, and ongoing activities, which helps reduce bottlenecks and improve overall execution.

In addition, AI-powered features have been extremely valuable in day-to-day management. Automating summaries, task descriptions, documentation, and organizational processes helps optimize time, reduce manual effort, and support faster decision-making, allowing teams to stay focused on strategic and high-impact activities.

What I love about ClickUp is that it keeps everything in one place, tasks, docs, comments, and files, so I’m not digging through email chains to find context. AI Notetaker has also been a game-changer for me because I can actually pay attention in meetings and still walk away with solid notes, a transcript, and clear next steps. Overall, it’s made handoffs and tracking progress way easier, and we spend less time chasing updates.

ClickUp is very useful. I really like how they provide a free version for those who want to test it first, with no block limits, unlike other similar apps. I also enjoy navigating the custom templates; they allow you to describe what you want and automatically provide a template that fits your preferences. Lastly, I have to mention how much I enjoy using Super Agent (AI). It simplifies my work by following up on pending tasks assigned to the teammates I'm in charge of.

it tries to do everything in one place, and it's very confusing.

Great for keeping all departments aligned and creating status updates and stand ups of all ongoing projects

I've been using ClickUp in my daily workflow and it has been a great experience so far.

What stands out the most is how it helps organize tasks, manage priorities, and keep everything in one place. The interface is very intuitive, and features like AI assistance make it even faster to structure tasks and summarize information.

It has definitely improved my productivity, especially when dealing with bug tracking and task organization.

Overall, it's a powerful tool for anyone looking to stay organized and work more efficiently.

Since our team switched to ClickUp, we’ve finally been able to manage tasks properly. It has made working from home seamless, ensuring nothing is overseen and communication stays clear. We especially love the native calling feature.

However, I’m rating this 4/5 because the Google Calendar and Google Drive integrations are quite unreliable. They keep disconnecting frequently, which is really annoying as we have to constantly monitor them to ensure everything is still synced. If these connection issues were resolved, it would easily be a 5-star tool for us.

All assigned tasks have been successfully completed and efficiently managed using ClickUp. The project followed a structured workflow, ensuring all deliverables met the required standards.

My company started using the ClickUp application for all communuications. Now that I have been introduced, I find it is a great user experience for tracking tasks and the Ask AI feature looks at all activities and documents from my/our workspace to provide very accurate and useful answers.

ClickUp is a one stop app for managing your daily tasks. The free plan is generous enough to start with specially for startups. I like it's automation capabilities and dashboards although I have witnessed an occasional lag during heavy workflows.

Been using ClickUp for managing our ads production workflow — briefing, creative reviews, feedback rounds, and final approvals all in one place. It replaced a mess of scattered chats and emails, and now everything is tracked and assigned properly.
The task management and project views are genuinely useful for keeping campaigns on track. ClickUp Brain on mobile is a nice touch when you're away from your desk and need to catch up fast.
The only gripe is the mobile app can feel a bit slow when switching between spaces during a live campaign. And notifications can pile up quickly across multiple projects; it needs better filtering.
Overall a reliable tool for creative and marketing teams. Would recommend if you're managing multi-step workflows.

ClickUp offers highly flexible task organization with subtasks, nested subtasks, dependencies, and custom task types letting you model almost any workflow.

We use ClickUp to run complex projects across teams, from content production to certification programs and community initiatives.

What made the difference for us is not just organizing tasks, but connecting strategy with execution. Everything lives in one place, and people actually understand what needs to be done and why.

The flexibility is both its biggest strength and its main challenge. You need to invest time in setting up structure, workflows, and naming conventions. Once that clicks, the platform becomes incredibly powerful.

Time tracking with Play has been a game changer for us. It helped us understand real effort vs estimations and improve how we plan work.

It’s not just a task manager. It’s a system to design how your team operates.

Use ClickUp for task and project management, taking advantage of its flexibility to organize workflows, customize views, and track goals.

Clickup is the best platform for managing all forms of projects and products. I have been using it for three years and it never breaks for one day.

The ClickUp app is an all-in-one app solution that makes it easier for me to get work done and collaborate across departments. It also features AI integration that further assists with my work, along with an attractive, user-friendly design. Good job, guys!

Clickup is about possibilities. It suits any type of work. I like the different "views" that you can choose. The customization of almost everything is a great advantage, so the project or workspace is exactly whats its creator wants.

Helps me a lot to keep track of the to do's in my team.

ClickUp is one of those tools that actually grows with you. I’ve used it across different roles and in my personal life, and it consistently holds up. The dashboards make it easy to get a quick pulse on projects, and the workload views help keep things balanced across the team.

It’s simple, flexible, and genuinely helps prevent people from feeling overwhelmed. The automation and agents are a huge bonus, especially for cutting down repetitive work. Overall, it’s made a noticeable difference in keeping projects on track and teams motivated.