Clarks Reviews 

55,263
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 7,226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently receive high praise for the excellent and kind service provided by the team, with people highlighting the staff's positive and helpful attitudes. Many shoppers appreciated the staff's product knowledge, attention to detail, and patience, especially when helping families and ensuring a perfect fit. However, some customers also noted significant issues with the customer service process, mentioning experiences such as receiving returned, damaged merchandise online. A few other people felt dissatisfied with poor handling of complaints, including being offered only an apology or being told processes were not within their scope of help.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are patient, knowledgeable,... See more

Product

Consumers find product quality to be largely positive, praising the excellent craftsmanship, comfort, and... See more

Service

Clients share positive opinions on service, consistently highlighting helpful and friendly staff members who... See more

Quality

Reviewers highlight positive aspects of quality, noting that shoes and slippers are comfortable, cozy, and... See more

Customer service

People report ambiguous experiences with customer_service. Many customers describe outstanding support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Clarks in Bluewater last week and the young lady who served us - Katie - was absolutely exceptional! Her patience and product knowledge was off the scales. It's so rare to see these customer s... See more

Rated 5 out of 5 stars

Booked an appointment for the dreaded back to school shoe shopping. The Cardiff store was great, good choice of shoes in the school range and a foot measure as well to check sizing. Melissa was grea... See more

Rated 5 out of 5 stars

Was served by Vaisakh S in the Peterborough serpentine store 9/8/26 A very patient young man with my 4 year old, not so cooperative Grandson. Thank you for fitting him with his first pair of school s... See more

Rated 5 out of 5 stars

We bought my husband some shoes in the shop in Great Yarmouth. We were asked by Lucy if we needed any help after a couple of minutes and she left us to carry on looking at our leisure. We found some s... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

55K reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(55,263)

5,330 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As soon as me and my daughter walked in…

As soon as me and my daughter walked in we had a friendly welcome to head upstairs. We didn’t wait too long even though it was a little bit busy. We had the pleasure of being assisted by mimi. She was lovely and friendly and was very helpful in finding the right school shoes for my daughter.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Shopped in the Bath store today for my…

Shopped in the Bath store today for my daughters school shoes. Saved by Lily R, lovely friendly polite and knowledgeable girl, we were in and out within 15 minutes and found my daughter the shoes she really wanted.
Thankyou. Highly recommended.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Visited the Bedford store today with two teens

Visited the Bedford store today with two teens for their school shoes. Sayan was incredibly helpful and made the whole experience easier and smoother than I could have imagined. We’d booked the appointment ahead of our visit and were checked in and the kids measured straight away before Sayan joined us to supply the shoes. He was knowledgeable and helpful in checking the fit and both kids went away happy with their shoes. Thanks again.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Gibid in Selly Oak.

I visited the Clarks within Next in Selly Oak, Birmingham this morning. I needed school shoes for my daughter and was helped by Gibid. He took time to measure her feet accurately and get the fit right. He was helpful, professional and friendly with myself and my young daughter.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

We visited the Cardiff store to get…

We visited the Cardiff store to get school shoes for my Grandson. We were served by Louis, who was very pleasant and polite. She thoroughly checked my grandson’s feet and explained he has different sizes. She then went through what style he wanted and pointed out the different options available. On picking the ones he liked, she made sure they fitted well and he was more than happy. Many thanks to Louis for such a pleasurable experience.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Emma today in the…

Great service from Emma today in the kids department. My son is autistic and hugely sensory and really struggles getting shoes he likes - we usually just buy the same model over and over again but he’s now outgrown them! Emma was so patient and really went over and above! Thank you for your help. We actually found two pairs of shoes that he liked which is a first!! A normally stressful experience was completely stress free thanks to Emma at Bideford outlet.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

5* experience from Kam at Wolverhampton!!

I had such a lovely experience at the Clarks Wolverhampton store today. The lovely lady who helped us was called Kam. She was absolutely fantastic and helped me size three of my children’s feet ahead of them going back to school and nursery .

She was so polite, friendly and incredibly patient with such a lovely manner. She was very knowledgeable about children’s shoe sizing and was able to advise us on the most appropriate styles and fits for each of my children.

We left the store extremely happy with three pairs of school shoes and I really couldn’t fault the service we received. Kam is a real credit to the store and to Clarks. Thank you for making what could have been a stressful school shoe shopping trip such a positive experience!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

The young girl Samantha in the Reading…

The young girl Samantha in the Reading branch was so attentive, absolutely wonderful service, ensuring we were well looked after, measured feet, tested many shoes on my 2 girls feet until they were happy.

She didn't rush us & was so happy serving us which makes a huge difference.

Hannaf, on the till was equally patient and attentive.

Such wonderful customer service from 2 very young people.

Thank you 🙏

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Popped into the Harlow branch today

Popped into the Harlow branch today, was greeted within seconds by a very lovely young man.
My daughter had her feet measured which he was very thorough and made sure they were the correct fit.
A huge massive thank you to Robbie you were amazing.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Visit Clarks in carmarthen and was helped by Sarah

Visit Clarks in carmarthen today to get new school shoes for my son as it's that time again.
We were helped massively by a store colleague named Sarah who advised us to go a extra shoe size for son shoe so he can grow into them. She made him laugh and made my son more comfortable and she was such a great person sharing knowledge on what we can do and also advised us that if the shoes have not been worn and he was to grow a bit more before school started we can get them exchanged for bigger size . Great service and great experience . Thank you Sarah .

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Fraser made it easy!

We had Fraser helping us get school shoes. One of my children is autistic and shoes can set a challenge. Fraser was exceptional and gave him additional time and allowed my son to feel the shoes and insoles taking each set at his pace.

I was really impress with Fraser knowledge and support, suggestion of shoes and andding insoles that would support my son’s sensory needs. I couldn’t have asked for better. Thank you Fraser!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent assistant

The assistant, Ella, at the Bath store was excellent. She listened and communicated very well, coming up with suitable suggestions. She was good at encouraging further sales in terms of a second pair half price or a protective spray. Very personable!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

We went to Clarks at Middlebrook to get my little girl (3 years) some new shoes for nursery and some new work shoes for me. We were helped by Saga who was fantastic. She measured my little girls feet and gave advice on which shoes to get that would allow her some growing room and she was great at keeping her engaged and made the process lots of fun!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Cloe from the derby store

Cloe from the derby store, was more yhan a super star, she came out of her comfort zone to actually find type of footwear i was looking for, and old seasonal collection at a bargain £60, was simply honoured with her gestured service, all good really pleased with store and staff helpfulness

20 August 2026
Unprompted review

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