Clarks Reviews 

Served by Lottie in St Neots Clark’s shop. Very kind, helpful and polite. And helped us find the lovely shoes

Daisy was excellent, very kind and patient

Alison spent ages with us helping us to find items that were suitable for she was patient and professional at all times. Amazing with our 3 year old grandchild.

Roxanne did a wonderful job fitting shoes for my 1 year old. No pressure and looked after him so well even when he wasn’t playing ball. Great experience!

Zahra was very helpful and very good with our youngest child.
Very pleased with the service and shopping experience.

Michelle@middlebrook went above and beyond. Friendly, helpful and amazing with our 6 year old energetic boy, giving him jobs to do whilst we looked for shoes.
Michelle was a star and help my 78 year old mum find shoes to fit specialist insoles. Mum was made up with her trendy trainers.

Ordered 3 pairs of shoes on Tuesday for next day delivery on Wednesday. I still have not recieved my order nor have I had a update why it was not delivered and still no delivery for today. Very poor service. Phoned Clarks customer service who advised they cant do anything until Evri gets back to them so not much point in ringing them to resolve.

Have been served by Helen several times. Always find her knowledgeable and very professional. Would highly recommend Telford Clarks

Elliott and Naomi were a breath of fresh air. Excellent customer service. Naomi is doing fantastically in her training and Elliott a warm and helpful manager to her. A great experience, thank you!

Ben H was an amazing help sorting my daughter’s school shoes. Stress free and hassle free!

Dropped into Grafton St branch as I was in area. Webber was name of lady who assisted in my purchase of runners.
She was outgoing, friendly and got me what I wanted! Top marks

We were assisted by Steph for the purchase of our daughter’s first shoes. She was really kind and helpful and made it a very straightforward and easy process

No customer service. Inability to even try to resolve an issue. Will not be purchasing from this company again

I signed up for the email newsletter to receive the advertised £10 discount. After waiting several weeks, the discount code finally arrived. I found a pair of sandals, added them to my basket, applied the code and proceeded to checkout, only to be told they were out of stock.

To make matters worse, despite receiving daily emails promoting “up to 50% off sandals”, there was barely any choice available. In fact, I could only find one sale item, and it wasn’t remotely appealing.

Overall, the whole experience was frustrating, poorly managed and felt like a complete shambles

Chloe in Chelmsford was very helpful. She investigated all the options that did result in me being able to buy a pair of shoes that both match my foot width and my high instep.
Chloe made it easy for me to find shoes that were an excellent fit,

We had a great experience today in store ( Chesire Oaks) with one of the lovely workers named Sarah, she was 19 years old, she was helping make sure the shoes my daughter picked out fitted properly, She went above and beyond for us, took her time and explained everything she was doing and why to make sure the shoes where the perfect fit. The shoes we picked didnt fit well and Sarah went out and picked some for us. Sarah is a credit to your store, great customer service, happy and helpful. We wish you well if this has been a summer job, good luck with your studies. Hannah & Eleanor. X

Thanks to all the team at the Above Bar store, Southampton - my daughter left her bag with her birthday money in it and it was kept safely for the two days it took us to realise it was missing. Hugely appreciated and smiles all round.

Alliya was amazing helping me find my daughters first school shoes , very attentive & knowledgeable and very friendly x

Ben C of the Poole Store made shopping for school shoes the best experience yet. He was polite, professional and didn’t try to oversell me anything. He wasn’t happy with the fit of the shoes, even though my daughter was, added insoles and made sure they were totally correct before he was happy that we had them. Great salesman and the shoes were cheaper than expected. Will be back for school shoes again. Thanks Ben.