Clarks Reviews 

55,067
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 6,909 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight that the store staff members are exceptionally patient, highly knowledgeable, and wonderful at fitting children's shoes properly. Shoppers often note that the diverse product selection and overall quality are truly excellent, making frequent trips to local high street shops smooth and deeply enjoyable. Some reviewers were not happy with the online customer service, reporting frustrating experiences regarding delayed refunds and complicated return processes. A few consumers also mentioned unhelpful responses, lack of helpful support, and persistent issues with incorrect order processing when trying to resolve problems online.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team members are generally helpful, professional,... See more

Product

Users describe positive interactions with product, highlighting excellent in-store service and accurate... See more

Service

Customers consistently note positive experiences with service, highlighting that store assistants are... See more

Quality

Customers had positive experiences with quality, expressing satisfaction with excellent products and... See more

Customer service

People report ambiguous experiences with customer_service. On one hand, many reviewers praise the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Clarks in Bluewater last week and the young lady who served us - Katie - was absolutely exceptional! Her patience and product knowledge was off the scales. It's so rare to see these customer s... See more

Rated 5 out of 5 stars

Booked an appointment for the dreaded back to school shoe shopping. The Cardiff store was great, good choice of shoes in the school range and a foot measure as well to check sizing. Melissa was grea... See more

Rated 5 out of 5 stars

Was served by Vaisakh S in the Peterborough serpentine store 9/8/26 A very patient young man with my 4 year old, not so cooperative Grandson. Thank you for fitting him with his first pair of school s... See more

Rated 5 out of 5 stars

We bought my husband some shoes in the shop in Great Yarmouth. We were asked by Lucy if we needed any help after a couple of minutes and she left us to carry on looking at our leisure. We found some s... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

55K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(55,067)

5,141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Norwich Riverside Store

Callum and the store manager at Norwich Riverside Store were exceptional, friendly and nothing was too much trouble for them. Callum was great with my daughter, myself and my Mum, so helpful. They even stayed after the shop had closed to finish serving us. It was a pleasure to shop in the store. In the words of Craig Revell-Horwood 'FABULOUS'!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I took my daughter to the Bedford store…

I took my daughter to the Bedford store to get her feet measured ready for school shoes. The assistant Jurgita was very helpful, she checked the shoes fitted correctly and advised on care products for the shoes and bought out lots of options for trainers and shoes.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Danish was lovely

Danish was lovely, very helpful and patient with my 2 kids. He made sure we found everything we needed and provided us with lots of options if our size was unavailable.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

A++ Customer service from Jariya B

I would like to share some very positive feedback about my recent experience at the Clarks Stratford Westfield store, particularly regarding a member of staff named Jariya B.

It had been an incredibly difficult and overwhelming day. I had visited several Clarks shoe shops because I was struggling to find the right shoes for my daughter. I had also only just discovered that she had gone up to a size 9, which made finding a suitable and comfortable pair even more challenging.

When I came into the Stratford Westfield store, Jariya was incredibly attentive, helpful and polite. She immediately put me at ease and reassured me that we would hopefully be able to find something suitable. At a point when I was feeling quite flustered and overwhelmed, her kindness and willingness to help genuinely felt like a light at the end of the tunnel.

Thanks to her patience and assistance, my daughter and I left the store with a pair of shoes that my daughter absolutely loved and, most importantly, fitted her really well.

I just wanted to take the time to say a huge thank you to Jariya. Her customer service, kindness and reassuring manner made such a difference to what had otherwise been a very difficult day. She is a real credit to Clarks, and I hope her efforts are recognised and appreciated.

Thank you again, Jariya, for making a stressful experience so much easier for both me and my daughter.

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Clark’s in High Chelmer Chelmsford…

Clark’s in High Chelmer Chelmsford always go above and beyond for the families we support as part of our charity work with The Little Edi Foundation.
Gracie, Eliza, Amber, Ikra and Nancy couldn’t have done anymore to help these vulnerable children choose new school shoes. They showed patience and compassion throughout and made each child feel very special. What an amazing team they are. Thank you to each of them.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

My visit to Clarks in St Neots PE19 2AR

An absolute breath of fresh air! 10/10 service. 🌟I recently visited the Clarks store in PE19 2AR, and the team completely blew me away. The energy in this store is phenomenal—everyone was smiling, working together seamlessly, and genuinely happy to be there. I knew what I wanted and bought my first pair in-store, then placed a postal order for my second round of retail therapy!A massive shoutout to Val, who looked after me perfectly. Her colleagues were equally wonderful, openly sharing how much they love working there and their true commitment to customers. It is so refreshing to see people just being themselves and enjoying their work in our busy world.

Clarks is incredibly lucky to have this team. Val, keep doing what you are doing! Thank you all! 🙌 (J)

4 August 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience at Clarks in…

We had a great experience at Clarks in West Bromwich getting shoes fitted for our two children. Dinesh was very friendly and helpful throughout, making the whole process easy and welcoming. Dawn carefully checked the fit of the shoes, gave really helpful advice, and was very knowledgeable. Thank you both for the excellent customer service — we really appreciated your help!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

The shop manager Maria at Aurey Quays…

The shop manager Maria at Aurey Quays was extremely helpful and spent a lot of time with my 89 year old mother chosing the right slippers for her failing feet . Customer service was outstanding.. and the slippers are very nice quality..

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Is my first time in UK and I don’t have…

Is my first time in UK and I don’t have confidence to speak proper English but Rashid was so lovely to explain everything to me in simple terms . the Clarks Selly oak store becomes my favourite shoe store in 🇬🇧

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from Sarah

Sarah in the Carmarthen store was amazing..she made my son who has ASD feel really comfortable & relaxed during our visit.
She really was super!
Thank you Sarah

10 August 2026
Unprompted review
Rated 5 out of 5 stars

This review is for the clacton on sea…

This review is for the clacton on sea store
The amazing Debbie went above n beyond to help find my mum suitable foot wear as her feet had swollen
We left with such a lovely sandal comfortable n cosy for her feet

The store was neat n tidy
There was such a warm welcome

Thanks to you all

8 August 2026
Unprompted review
Rated 5 out of 5 stars

At Fosse Park Leicester

At Fosse Park Leicester, Talisha was very quick to offer her assistance. She was very helpful, friendly and knowledgeable - nothing was too much trouble. The service she provided was excellent. Thank you. I found three excellent pairs of shoes.

6 August 2026
Unprompted review

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