Clarks Reviews 

55,136
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 6,909 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight that the store staff members are exceptionally patient, highly knowledgeable, and wonderful at fitting children's shoes properly. Shoppers often note that the diverse product selection and overall quality are truly excellent, making frequent trips to local high street shops smooth and deeply enjoyable. Some reviewers were not happy with the online customer service, reporting frustrating experiences regarding delayed refunds and complicated return processes. A few consumers also mentioned unhelpful responses, lack of helpful support, and persistent issues with incorrect order processing when trying to resolve problems online.

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Clarks in Bluewater last week and the young lady who served us - Katie - was absolutely exceptional! Her patience and product knowledge was off the scales. It's so rare to see these customer s... See more

Rated 5 out of 5 stars

Booked an appointment for the dreaded back to school shoe shopping. The Cardiff store was great, good choice of shoes in the school range and a foot measure as well to check sizing. Melissa was grea... See more

Rated 5 out of 5 stars

Was served by Vaisakh S in the Peterborough serpentine store 9/8/26 A very patient young man with my 4 year old, not so cooperative Grandson. Thank you for fitting him with his first pair of school s... See more

Rated 5 out of 5 stars

We bought my husband some shoes in the shop in Great Yarmouth. We were asked by Lucy if we needed any help after a couple of minutes and she left us to carry on looking at our leisure. We found some s... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

55K reviews

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Replied to 98% of negative reviews

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4.6

All reviews

(55,136)

5,204 reviews in the last 12 months

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Rated 5 out of 5 stars

Aminah provided great service at…

Aminah provided great service at Clark’s Fosse park. It was a busy Saturday in the school holidays but she didn’t make us feel rushed , she picked up the kids names without me telling her directly, then continued to use them throughout the fitting. Some shoes and sizes were out of stock but she gave us great alternatives or other options for Sizing.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Amelie - Trafford Centre

We visited Trafford Centre Clarks yesterday to have my daughters school shoes fitted.
Amelie served us and measured my daughters feet. I explained that my daughter has a rare condition on her foot and immediately Amelie understood and did everything she could to help so my daughter was comfortable in the shoes and helped support the fittings to suit the condition. Amelie was very calm, had great knowledge and was very helpful. Keep up the good work!!

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Went to Fosse Park Clarks today (had…

Went to Fosse Park Clarks today (had booked a 2.30pm appt). Met at the reception desk, took my details Eleanor immediately came over, measured & collected all within 10 mins. Eleanor was friendly, proficient and professional. Usually this is stressful but today was brilliant. No waiting and no fuss. Thank you Eleanor.

16 August 2026
Unprompted review
Rated 1 out of 5 stars

Rude staff and very unprofessional

Visited clarks in the mall today and it was busy so had a little wait not a issue. Our sales person was petra s and we asked for our son's feet to be measured and find some new shoes and she was so rude to us it was very unprofessional. Her tone of voice and attitude was not good! "Take your shoes off then" and just had a couldnt be bothered attitude. Almost went to John Lewis clarks instead as we have had no issues there in the past. Not sure if I would return after the service we received today.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Went to Clarks on middlebrook Bolton…

Went to Clarks on middlebrook Bolton was served by Awal nice young man he knew his stuff and was very patient with my granddaughter. Measured her feet and tried on 3 pairs of shoes we bought a pair and nothing was too much for him.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Extremely thankful for the excellent customer service

Alexander (Canterbury branch) measured both our daughters feet and was extremely knowledgeable at recommending styles that may be comfortable for them! He had endless patience and we left with shoes for both girls!! Highly recommend.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Had a great experience today at the…

Had a great experience today at the Norwich branch buying my daughters school shoes - the shop was full but the system worked so well we were seen quickly and they have extra fitters on to meet demand. The young man who dealt with us (Ashley) was so attentive and a really good communicator which is a bonus as I am not patient or easy to deal with. Thanks so much Ashley you made this awful early experience easier than it’s ever been and you are an asset to that team x

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Sue at the Norwich Riverside Store was amazing! She made sure she got the perfect fit for my daughter after struggling at other stores due to needing wide fit. Will definitely be booking in with Sue again next year!

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Emily was excellent

Emily was excellent - I needed three types of shoes for two picky kids and she was so great - by far the best experience I’ve had in Clarks. It was a busy Saturday too. Emily is an asset to that store.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Recently been to the Cwmbran store after not the best experience at another store.
The team here were fantastic, so friendly and helpful. Lauren B in particular was fantastic. She went above and beyond for me and my daughter. Thank you Lauren and thank you for letting her pretend to pay!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Kylea at the Clarks store in Grimsby…

Kylea at the Clarks store in Grimsby was extremely helpful, knowledgable and kind when I went to get my feet measured. She reccomended all different types of shoes and took time and patience to explain everything. I also noticed that she was extremely helpful to the other members of staff too, she is a credit to the Grimsby store. She made me feel so welcome and I will definitely be back to make purchases in the future 🙏

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Beautiful Shoes at Clarks Southend

I recently purchased these blush suede Clarks Artisan lace-up shoes from the Southend store and I’m very pleased with them.

I was served by Vanessa, who was kind, professional, and extremely helpful throughout my visit. She took the time to help without any rush, making the whole experience really pleasant.

The shoes themselves are excellent quality, comfortable, and a lovely shade. I would highly recommend the Clarks Southend branch. Five stars! ⭐⭐⭐⭐⭐

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Clarks Cwmbran

We went to the Clarks in Cwmbran to get shoes for our 5 year old and 2 year old. A big shout out to Amelia who helped us - she was absolutely brilliant with our very chatty 5 year old. She did a thorough check of sizing and was even kind enough to measure our daughter's toy monkey's feet. Thank you, Amelia!

15 August 2026
Unprompted review

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