Clarks Reviews 

Imogen was a super star helping us today. She was efficient, knowledgable, charming and we hope to be looked after by her again on our next visit! Thanks Imogen!

Team Shrewsbury ,
Fantastic service of Zoey today I had brought my grandaughter for fitting for shoes she has autism so loud noises people etc can upset her ,Zoey was so patient ,helpful ,nothing was too much trouble for her I cant speak highly enough of Zoey and the store

Henry was amazing with four kids (3 - 5 years old) . Patient and kind. My son who had refused to be fitted, was excited and compliant. Massive thank you to all!

Staff/ Rashid

Google Review

⭐ 1 star

Today we took our daughter to Clarks for what should have been a really special milestone: buying her first pair of school shoes.

The store was extremely busy, which we completely understood, and initially the experience was positive. We went through the fitting process, found a pair we liked, and they were fitted perfectly. We then asked the assistant to put the shoes behind the till while we looked at some trainers.

When we came to pay, the shoes had disappeared. The assistant had either put them somewhere incorrectly and completely misplaced them, or they had somehow been sold to somebody else. Either way, Clarks had lost the only pair of shoes that our daughter had been fitted for.

The result? Our little girl had to walk out of the shop without her first pair of school shoes. I genuinely cannot describe how upsetting and disappointing that was, particularly given the significance of the occasion.

What made the situation even worse was the response from the store manager, who proceeded to try to upsell me three pairs of shoes with one half price. I had to point out that it was rather difficult to see the appeal of buying three pairs of shoes when they had just lost the one pair I actually wanted.

Mistakes happen, particularly in a busy store. But the way this was handled was incredibly poor, and there was very little recognition of how disappointing this experience was for a young child and her parent.

I have always associated Clarks with quality, expertise and excellent service. Sadly, this experience felt like a very long way from that.

I would strongly recommend avoiding this store. The standard of service was extremely disappointing, and it has seriously damaged my perception of the Clarks brand.

Casey H was super nice and very helpful with both myself and my son. I cannot thank her enough for the support and understanding throughout the whole time.

I loved my experience today , Millie helped me . And I can settled the debate between me and my daughter (I won ). The customer service was top tier , and I couldn’t be happier.
Thank you again Millie.

Visited Wakefield store today at 9.00am with my granddaughter who's 11yrs for school shoes.
A lovely friendly welcome from Brooke,
Helped with fitting, brought out various pairs, listened to us, asked what we needed. Shoes were purchased (surprisingly, I expected having to go Leeds another day!) All within 30 minutes.
Great service and the other staff member was friendly and asked if we were having a good day.
Thankyou.

Dealt with lauren today at middlebrook - kind, helpful and polite. Lovely with my little boy. Thank you 😊

Clark’s at Tandem Centre, Colliers Wood is so helpful for sizing and fitting of school shoes. Smita is really knowledgeable and friendly.

Amat at Selly Oak Store was really helpful today when buying my children’s school shoes.

My family and I visited Atlantic Village Clarks Bideford on the 10th August to get some school shoes for my 3 children. We were on holiday this week and knew getting shoes was going to be very busy when we got back so grabbed them whilst we were away. What an experience! Kester was amazing, he made the whole experience for my kids relaxed and didn’t rush them atall! His bubbly personality made it the best experience we’d ever had and made the kids laugh! Thankyou so much to Kester! This store is very lucky to have him on their team! 10/10!

Humaira was extremely helpful. Great member of staff!

Brian provided attentive and very courteous service and made it a very pleasant shopping experience on grafton street.

We had a great experience in the Yeovil store. Abi was so attentive, helping and advising on which shoes would best fit my two daughters. She made sure the shoes we chose were fitting correctly, she was friendly and made my shy 4yr old, feel at total ease. Thank you to all the wonderful staff at the Yeovil store.

Really lovely service by Amat, discount given and she was really lovely with my children.

Mark from Welwyn Garden City branch was fantastic with my toddler. She hadn’t had her feet measured much before and was still tentative. He took his time, helped her feel comfortable whilst explaining everything she needs to me. Highly recommend.

Had an amazing experience with the lovely Amat at the selly oak brach. She helped so much and gave some great advice. She really took her time and had great patience with me and my little one,(he’s a runner lol) he has autism and finds it very hard to stay still and listen but she made it a fun experience when she interacted with him. It definitely made the experience so much easier. Thanks so much Amat 😊

I went to the Clarks store in Wolverhampton today to buy my son some trainers for school. We went upstairs to the kids’ department, where there were no other customers, but there were at least six members of staff standing around.

I walked in happily and said hello, but unfortunately, nobody greeted us back. They just seemed to look into space. I eventually asked for some help, and a young lady came over. She was actually really helpful, measured my son’s feet and recommended some trainers for him.

Unfortunately, when it came to paying, I couldn’t use my card because it was on my phone and my battery had died. One of the male members of staff kindly offered me his charger, which I really appreciated, but unfortunately it didn’t fit my phone.

I had to leave to go to the bank and withdraw some cash. However, while I was out, I decided to go to Sports Direct instead and ended up buying my son’s trainers from there.

The reason I’m sharing this is because first impressions really do count. If you work in retail or customer service, something as simple as greeting a customer, smiling and showing a little enthusiasm can make such a difference.

I’ve worked in retail myself, so I completely understand that it can be tiring and you’re not always going to feel enthusiastic. But when you’re on the shop floor, you are the face of the company. A simple “hello” or “can I help you?” costs nothing, but it can be the difference between a customer staying and making a purchase or choosing to spend their money elsewhere.

I do want to acknowledge the two members of staff who helped us, as they were kind and helpful. My disappointment was simply with the initial welcome — or lack of one.