This was my first time purchasing from this UK company. I must say I was delighted to find a navy lacoste hoodie for my son's birthday at a very competitive price compared to paying full price from... See more
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Review summary
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I have used CHO on numerous occasions and have always found their service to be of the highest order. Quality products sold at a very competitive price and delivered on time.Well done again.
I’ve purchased quite a few things from Cho now cheapest Gant clothing out there I cant fault them kept me informed with delivery time A1 service
Excellent service throughout item as described well packed sent on time and we’ll informed of delivery and updates Highly recommended Thank you all
Company details
About CHO
Written by the company
CHO Fashion & Lifestyle
Founded in 1999 as Country House Outdoor, CHO Fashion & Lifestyle has evolved from a country store in the English city of Carlisle to a global retailer supplying a wide range of clothing, footwear and accessories.
Our vast womenswear and menswear collections boast internationally recognised brands including Barbour, Barbour International, Hugo Boss, Gant, Belstaff, Parajumpers, Armani, Hunter, Tommy Hilfiger, Lacoste, Timberland, Paul Smith and Birkenstock.
We are committed to continuously improving our offering and expanding our selection of fashion and lifestyle brands. The most recent brands we have had the honour of working with are Aquascutum, Colorful Standard, and Ilse Jacobsen.
We are customer focused and proud to offer five star rated customer service, free UK delivery and returns and same day dispatch when orders are placed before 4.30pm.
There are regular updates showcasing our incredible range of fashion and lifestyle clothing, footwear, and accessories on socal media via our Facebook, Instagram, Pinterest, and Tiktok accounts.
People who choose to sign up to our newsletter emails can expect exclusive discount codes, early access to sales, and amazing updates about new brands and collaborations before any one else.
CHO Fashion and Lifestyle
Written by the company
- We pride ourselves by treating all our customers exactly how we would like to be treat ourselves.
- We are customer focused and proud to offer five star rated customer service, free UK delivery and returns and same day dispatch when orders are placed before 4.30pm.
Free UK Shipping on all orders over £75
Founded in 1999, We are a Family Run Business that you can trust - Read our Reviews!
We are customer focused and proud to offer five star rated customer service, free UK delivery and returns and same day dispatch when orders are placed before 4.30pm.
Contact info
12-16 Lonsdale Street, CA3 9NY, Carlisle, United Kingdom
- 01228 595 353
- shop@cho.co.uk
- cho.co.uk
4.7
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Was very unhappy with quality even…
Was very unhappy with quality even though I have had same coat x2. But from different company the Mac was so thin
25 March 2026
Reply from CHO
Hi there,
We are sorry to hear that you are unhappy with the item received on this occasion, you can of course return the item to us for a refund.
You can access a pre-paid return label here: https://www.royalmail.com/track-my-return/create/1260. Once generated, Royal Mail will send over an email with a QR code if you wish for them to print this for you and also a printable version should you wish to print it at home.
Thank you,
The CHO Team
Very good quality and a good range of longer leg lengths
A great pair of jeans which were bought as a gift for my son. They are a great fit and it was refreshing to be able to order a pair of jeans in a 36inch leg length. Excellent service from ordering to delivery.
23 March 2026
Re posted after incorrect address…
Re posted after incorrect address without number had returned to sender 1st attempt
Responded quickly and professionally
24 March 2026
Reply from CHO
Hi there,
Thank you for your review, we want to thank you for your kind words! We are so happy that the team were able to assist you with this :)
Thank you,
The CHO Team
Just brilliant from start to finish…
Just brilliant from start to finish totally recommend 🥰
23 March 2026
Reply from CHO
Hi there,
Thank you so much for your lovely review, we are so happy to hear this!
We can;t wait to hear from you again soon :)
Thank you,
The CHO Team
Really easy to order
Really easy to order, great range of products ,great tracking and great customer service
23 March 2026
Excellent service throughout a purchase
Very quick delivery, great customer service and grange range of products
23 March 2026
Reply from CHO
Hi there,
Thank you for taking the time to leave a review, we are so happy to hear your feedback! We hope to hear from you again soon :)
Thank you,
The CHO Team
Great shoes and arrived quickly.
23 March 2026
Reply from CHO
Hi there,
We are so happy to hear your positive feedback of shopping with us and glad that you are happy with the item received, we hope to hear from you again soon!
Thank you,
The CHO Team
Reply from CHO
Hi there,
Thank you for taking the time to leave a positive review, we are happy to hear your feedback!
Thank you,
The CHO Team
Wrong size sent twice - avoid the hassle
I ordered a pair of Birkenstocks in size 5.5. They arrived in a 5.5 box, but the sandals inside were actually a size 6. I assumed it was a one-off mistake, so I returned them and ordered another pair in 5.5. Unfortunately, the exact same thing happened again - correct box, wrong size inside. The returns process also wasn’t straightforward either time. Based on my experience, I’d be cautious ordering from here as it could end up being more hassle than it’s worth.
23 March 2026
Reply from CHO
Hi there,
We are sorry for this issue that occurred between ourselves and Decathlon for these orders. This is not the usual standard of service that we offer. Both ourselves and Decathlon got it wrong on this occasion and we deeply apologise for the error and inconvenience caused.
As a way of apology we have added a £20 credit to your CHO account, this will never expire should you choose to shop with us again to use it. We do hope that you take us up on this and will get to see that it is very rare for such issues to happen and have a great experience shopping with us again.
Thank you,
The CHO Team
Excellent product & service
Excellent product & service, value for money & excellent quality would highly recommend
7 March 2026
Great products
Great products, great value and great delivery.
A really great company to deal with.
20 March 2026
Reply from CHO
Hi there,
Thank you for your 5* review, we are so happy to hear this!
We do receive new stock daily so it's always worth checking out our new arrivals section :)
Thank you,
The CHO Team
Great service
Great service, great communication when u out the wrong address in. Thanks
9 March 2026
Reply from CHO
Hi there,
Thank you for taking the time to leave a review, we are so happy to hear that our customer service team were able to amend the address for you and get it fixed quickly
Thank you,
The CHO Team
Will use again
Quick delivery - ordered more than 1 item for size - very happy with service kept item that fitted and return larger size - return process easy and refund super quick - would recommend and will use again
21 March 2026
Reply from CHO
Hi there,
Thank you for taking the time to leave a review, we are very happy to hear your feedback
We hope to hear from you again soon!
Thank you,
The CHO Team
Reply from CHO
Hi there,
Thank you for your 5* review, we are so happy to hear this, we always appreciate when customers leave feedback regarding how they found navigating our website and returns service as this helps us keep improving!
Thank you,
The CHO Team
Reply from CHO
Hi there,
Thank you for your kind review, we are happy to hear that you think this!
Thank you,
The CHO Team
Plenty of information throughout the…
Plenty of information throughout the process, tracking etc... lovely t shirt at a great price
9 March 2026
Great price point
21 March 2026
Reply from CHO
Hi there,
Thank you for your 5* review, we aim to offer our customers the best price that we can on the products that we sell so we are happy to hear that you think this!
Thank you,
The CHO Team
Good correspondence and quick delivery…
Good correspondence and quick delivery ⭐️⭐️⭐️⭐️⭐️👍
9 March 2026
Reply from CHO
Hi there,
Thank you for taking the time to leave this 5* review, we hope to hear from you again soon!
Thank you,
The CHO Team
Reply from CHO
Hi there,
We are happy to hear that your parcel arrived quickly and we are thankful for your positive feedback!
Thank you,
The CHO Team
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